Village Care Center: Abuse Protection Failures - KY
The resident in the next bed heard it happen. That resident, identified in the report as Resident 40, told inspectors she heard the agency aide, identified as SRNA12, pushing Resident 13 hard into the bed. She heard SRNA12 say, "I'm not changing your bed. I'll change your diaper but not your bed." When the aide finished and left, Resident 40 said she could hear Resident 13 crying. She got up and went to her bedside to comfort her. "It upset me and made me cry," Resident 40 told inspectors.
Resident 40 reported what she heard to a licensed practical nurse, who told a registered nurse, who then escorted SRNA12 out of the building. The agency aide was not permitted to return.
Inspectors tried to reach the LPN and RN by phone on two separate days. Neither answered. SRNA12 could not be interviewed because she was an agency employee, and the facility no longer had a working phone number for her.
The Director of Nursing told inspectors on September 26 that Resident 13 had never previously made false allegations, and that staff were expected to handle residents with care and speak to them without aggression or a harsh tone.
The Administrator called the allegation unsubstantiated. Her reasoning: although the roommate overheard part of what happened, the facility could not confirm the incident occurred as reported. She told inspectors she expects staff to treat all residents with dignity, "as if they were caring for their own grandparents."
Resident 13, whose roommate crossed the room to comfort her in the dark, was not quoted in the report.
Full Inspection Report
The details above represent a summary of key findings. View the complete inspection report for Village Care Center from 2025-11-19 including all violations, facility responses, and corrective action plans.
Additional Resources
Data source: Official federal inspection data from the Centers for Medicare & Medicaid Services (CMS).
Editorial process: AI-synthesized regulatory data, reviewed for accuracy by our editorial team.
Professional review: All content reviewed by Christopher F. Nesbitt, Sr., NH EMT & BU-trained Paralegal.
Last verified: August 6, 2026 · Our methodology
Village Care Center in Erlanger, KY was cited for abuse-related violations during a health inspection on November 19, 2025.
The resident in the next bed heard it happen.
Health inspections identify deficiencies that facilities must correct. Violations range from minor documentation issues to serious safety concerns. Review the full report below for specific details and facility response.