Village Care Center
Village Care Center in Erlanger, KY — inspection on November 19, 2025.
Found 1 citation. Severity: Standard violations.
Health inspections identify deficiencies that facilities must correct within required timeframes. Violations range from minor documentation issues to serious safety concerns and are subject to follow-up verification.
Inspection Findings
upset me and made me cry. R40 reported she could hear SRNA12 pushing R13 over hard in the bed and heard SRNA 12 say, I'm not changing your bed. I'll change your diaper but not your bed. R40 stated after SRNA12 finished providing care, she heard R13 crying and went to her bedside to comfort her. R40 reported she informed Licensed Practical Nurse (LPN) 6 of SRNA 12's behavior, and afterward, RN3 escorted SRNA12 from the facility.The State Survey Agency (SSA) Surveyor attempted to reach LPN6 and RN3 by telephone on 09/25/2025 and 09/26/2025, however, they did not answer the call.The SSA Surveyor was unable to interview SRNA12 as she was an agency employee who was no longer permitted to work in the facility following the allegation.
The facility did not have a current contact telephone number for SRNA12.In an interview with the Director of Nursing (DON) on 09/26/2025 at 2:30 PM, she stated R13 had never previously made false allegations and emphasized that staff were to handle residents with care and speak to them respectfully, without aggression or a harsh tone.In an interview with the Administrator on 09/26/2025 at 2:44 PM, she stated the allegation was unsubstantiated by the facility because, although R13's roommate overheard part of the conversation, it could not be confirmed the incident occurred as reported.
The Administrator emphasized she expects staff to treat all residents with dignity and respect, as if they were caring for their own grandparents.
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Source: This inspection report was downloaded directly from the Centers for Medicare & Medicaid Services (CMS) via Medicare.gov. CMS releases nursing home inspection reports in bulk. The findings reflect what state surveyors documented in the official Form CMS-2567 Statement of Deficiencies on the date of the inspection.
Plan of correction not included: The CMS report we receive does not include the facility's plan of correction. Facilities submit plans of correction separately to their state survey agency and those responses may not appear in CMS public data at the time of release. The absence of a plan of correction in this report does not mean one was not filed. Readers who want information about corrective steps taken by the facility are encouraged to contact the facility or their state survey agency directly.
Corrections may have been made: This report reflects conditions observed on the date of the survey. The facility may have implemented staffing changes, additional training, policy revisions, or other corrective actions since this report was issued. We publish what CMS provides and encourage readers to seek current information from the facility.