Life Care Center of the Willows: Care Gaps - IN
Inspectors who arrived at the facility on September 29, 2025, pulled 30 days of documentation from the certified nursing assistant task records. What they found were gaps on day shifts, evening shifts, and night shifts alike. September 3, 4, 8, 10, 12, 13, 14, 15, 16, 19, 20, 21, 23, 24, 25, and 27 all had at least one shift with nothing charted. Some dates had missed documentation across multiple shifts.
The care in question is basic: cleaning the perineal area, changing a resident who is wet or soiled, and recording that it was done. The facility's own policy spelled out the steps, including hand hygiene, gloves, cleaning, and documentation. The record showed the documentation wasn't there.
When inspectors interviewed the Regional Nurse Consultant that afternoon, she confirmed that CNAs were required to chart incontinence care at least three times a day. She had no further information to provide.
The inspection report classified the harm level as minimal, with few residents affected. But incontinence care that goes unrecorded is also care that cannot be tracked, corrected, or verified. A resident left wet or soiled faces skin breakdown and infection. Whether that happened here, the records don't show, because the records weren't kept.
The Regional Nurse Consultant handed inspectors the facility's current policy on incontinence management at 2:55 that afternoon. It described exactly what should have been happening all month.
Full Inspection Report
The details above represent a summary of key findings. View the complete inspection report for Life Care Center of the Willows from 2025-09-29 including all violations, facility responses, and corrective action plans.
Download the official CMS inspection PDF from Medicare.gov
Additional Resources
Data source: This article is based on inspection data downloaded directly from the Centers for Medicare & Medicaid Services (CMS) via Medicare.gov. CMS releases inspection reports in bulk; we publish the findings as documented by state surveyors in the official Form CMS-2567 Statement of Deficiencies.
Plan of correction: The CMS report we receive does not include the facility's plan of correction. Facilities submit plans of correction separately to state survey agencies and those responses may not be reflected in CMS data at the time of publication. The absence of a plan of correction in our data does not mean one was not filed. Readers who want information about corrective steps taken are encouraged to contact the facility directly or their state survey agency.
Corrections may have occurred: Inspection reports reflect conditions observed on the date of the survey. Facilities may have implemented corrections, staffing changes, additional training, or other remediation since the report was issued. We report what CMS provides and encourage readers to seek current information from the facility.
Editorial process: Inspection findings are extracted from CMS source documents and synthesized using AI, reviewed for factual accuracy against the original report by our editorial team.
Professional review: All content reviewed by Christopher F. Nesbitt, Sr., NH EMT & BU-trained Paralegal.
Last verified: September 23, 2026 · Our methodology
LIFE CARE CENTER OF THE WILLOWS in VALPARAISO, IN was cited for violations during a health inspection on September 29, 2025.
Inspectors who arrived at the facility on September 29, 2025, pulled 30 days of documentation from the certified nursing assistant task records.
Health inspections identify deficiencies that facilities must correct. Violations range from minor documentation issues to serious safety concerns. Review the full report below for specific details and facility response.