Highland Chateau Health: Mice in Resident Rooms - MN
Inspectors reviewed pest sighting reports dating from May 29 to August 30, 2025, and counted 35 documented rodent sightings. Mice were found in resident rooms near heat registers and under beds, in hallways, in the dining room, by the smoking patio doors, and at nurses' stations. One report noted a resident saw a rat at a nurses' station. Baby mice were among the sightings. Most occurred between 3:00 p.m. and 3:00 a.m.
The contractor, identified in the report only as PCS-Q, said he came weekly, checked the bait stations and traps, reviewed the pest sighting reports, and inspected the building's exterior for new entry points. He had not found any. Despite trying multiple kinds of traps, bait stations, and powders, PCS-Q told inspectors the mice did not seem affected by their efforts.
The facility's administrator acknowledged the rodent problem was known. An earlier pest control service, used through 2024, was dropped in October of that year for being ineffective. The current service was also not working. The administrator said the previous administrator, who had recently left the job, may not have contacted the current contractor to demand answers, and wasn't sure. It might be time, the administrator said, to look for a third service.
Staff had been seeing mice long enough that managers worried they had grown desensitized to reporting sightings at all. The administrator said staff would need to be reeducated on why they should keep reporting.
Both residents and staff had been witnessing the mice. The facility's own policy, last revised in September 2023, called for a pest control program designed to prevent, contain, and eradicate rodents. Thirty-five sightings over three months, including a rat at the nurses' station and mice beneath the beds where residents slept, measured the distance between that policy and what was actually happening inside the building.
Full Inspection Report
The details above represent a summary of key findings. View the complete inspection report for Highland Chateau Health and Rehabilitation Center from 2025-09-19 including all violations, facility responses, and corrective action plans.
Download the official CMS inspection PDF from Medicare.gov
Additional Resources
Data source: This article is based on inspection data downloaded directly from the Centers for Medicare & Medicaid Services (CMS) via Medicare.gov. CMS releases inspection reports in bulk; we publish the findings as documented by state surveyors in the official Form CMS-2567 Statement of Deficiencies.
Plan of correction: The CMS report we receive does not include the facility's plan of correction. Facilities submit plans of correction separately to state survey agencies and those responses may not be reflected in CMS data at the time of publication. The absence of a plan of correction in our data does not mean one was not filed. Readers who want information about corrective steps taken are encouraged to contact the facility directly or their state survey agency.
Corrections may have occurred: Inspection reports reflect conditions observed on the date of the survey. Facilities may have implemented corrections, staffing changes, additional training, or other remediation since the report was issued. We report what CMS provides and encourage readers to seek current information from the facility.
Editorial process: Inspection findings are extracted from CMS source documents and synthesized using AI, reviewed for factual accuracy against the original report by our editorial team.
Professional review: All content reviewed by Christopher F. Nesbitt, Sr., NH EMT & BU-trained Paralegal.
Last verified: September 23, 2026 · Our methodology
HIGHLAND CHATEAU HEALTH AND REHABILITATION CENTER in SAINT PAUL, MN was cited for violations during a health inspection on September 19, 2025.
Inspectors reviewed pest sighting reports dating from May 29 to August 30, 2025, and counted 35 documented rodent sightings.
Health inspections identify deficiencies that facilities must correct. Violations range from minor documentation issues to serious safety concerns. Review the full report below for specific details and facility response.