West Suburban Nursing & Rehab: Dental Neglect Causes Infection - IL
The dentist, who visits the facility weekly, had last seen the resident in April 2024, when he recommended extracting two teeth. When he returned on August 27, 2025, more than 16 months later, he found something new and worse: a lost filling in a different tooth, number 19, with significant pain, swelling, and active infection already present. The infection was so advanced he couldn't extract the tooth that day. He prescribed antibiotics and came back three days later to do it.
That was only the beginning. The dentist returned on August 31 and found the resident had developed dry socket, a painful condition that can follow an extraction. He came back again on September 2, September 7, and September 8, each time because the resident was still in pain.
Five visits in less than two weeks, all tracing back to a lost filling that nobody at the facility had flagged.
The dentist told inspectors directly: if the resident had received prompt dental care when he voiced concerns about the filling, the tooth pain and the infectious process could have been prevented.
The facility's own dental policy requires nurses to physically inspect residents' mouths during assessments and to immediately address findings like facial pain or broken teeth. It requires the attending physician, the Director of Nursing, and the dental provider all be notified when something is wrong. It requires timely coordination of care.
None of that happened here. The resident raised concerns. The filling was lost. Nobody called the dentist. The infection grew until it was visible and painful enough that it couldn't be ignored, and by then, the tooth was already gone.
Inspectors rated the violation as causing actual harm.
Full Inspection Report
The details above represent a summary of key findings. View the complete inspection report for West Suburban Nursing & Rehab Center from 2025-09-11 including all violations, facility responses, and corrective action plans.
Download the official CMS inspection PDF from Medicare.gov
Additional Resources
Data source: This article is based on inspection data downloaded directly from the Centers for Medicare & Medicaid Services (CMS) via Medicare.gov. CMS releases inspection reports in bulk; we publish the findings as documented by state surveyors in the official Form CMS-2567 Statement of Deficiencies.
Plan of correction: The CMS report we receive does not include the facility's plan of correction. Facilities submit plans of correction separately to state survey agencies and those responses may not be reflected in CMS data at the time of publication. The absence of a plan of correction in our data does not mean one was not filed. Readers who want information about corrective steps taken are encouraged to contact the facility directly or their state survey agency.
Corrections may have occurred: Inspection reports reflect conditions observed on the date of the survey. Facilities may have implemented corrections, staffing changes, additional training, or other remediation since the report was issued. We report what CMS provides and encourage readers to seek current information from the facility.
Editorial process: Inspection findings are extracted from CMS source documents and synthesized using AI, reviewed for factual accuracy against the original report by our editorial team.
Professional review: All content reviewed by Christopher F. Nesbitt, Sr., NH EMT & BU-trained Paralegal.
Last verified: September 22, 2026 · Our methodology
WEST SUBURBAN NURSING & REHAB CENTER in BLOOMINGDALE, IL was cited for neglect violations during a health inspection on September 11, 2025.
The dentist, who visits the facility weekly, had last seen the resident in April 2024, when he recommended extracting two teeth.
Health inspections identify deficiencies that facilities must correct. Violations range from minor documentation issues to serious safety concerns. Review the full report below for specific details and facility response.