North Ridge Health and Rehab: Call Light Failures - MN
Between the dates logged in her call light record, 19 calls went unanswered for anywhere from 15 to 63 minutes. The resident, identified in inspection records as R6, told inspectors she sometimes waited 15 to 20 minutes for staff to respond. She couldn't pin down exactly when. What she remembered was lying wet, and that she did not like the smell of urine.
Her care plan required two staff members to assist her with toileting. That requirement made her harder to help quickly. It also, according to a registered nurse at the facility, made staff reluctant to help her at all. The nurse told inspectors that nursing assistants were afraid to work with R6 because she was verbally abusive, would yell at staff, kick them out of her room, and make false accusations about the care she received.
The nurse acknowledged the response times were "not great." She said the facility would need to come up with a plan. She also said the expectation was to answer call lights within 10 to 15 minutes for all residents.
The director of nursing told inspectors she had reviewed the call light reports before handing them over. She acknowledged the times were not the facility's best. She said the facility would develop a plan to answer calls more quickly for residents who required two-person care.
No such plan existed at the time of the September inspection.
The facility's own policies stated residents had the right to a dignified existence regardless of diagnosis or severity of condition. The same policies said call lights would be answered as soon as possible. Neither standard applied consistently to a woman who needed two people to change her and couldn't always get one.
Full Inspection Report
The details above represent a summary of key findings. View the complete inspection report for North Ridge Health and Rehab from 2025-09-11 including all violations, facility responses, and corrective action plans.
Download the official CMS inspection PDF from Medicare.gov
Additional Resources
Data source: This article is based on inspection data downloaded directly from the Centers for Medicare & Medicaid Services (CMS) via Medicare.gov. CMS releases inspection reports in bulk; we publish the findings as documented by state surveyors in the official Form CMS-2567 Statement of Deficiencies.
Plan of correction: The CMS report we receive does not include the facility's plan of correction. Facilities submit plans of correction separately to state survey agencies and those responses may not be reflected in CMS data at the time of publication. The absence of a plan of correction in our data does not mean one was not filed. Readers who want information about corrective steps taken are encouraged to contact the facility directly or their state survey agency.
Corrections may have occurred: Inspection reports reflect conditions observed on the date of the survey. Facilities may have implemented corrections, staffing changes, additional training, or other remediation since the report was issued. We report what CMS provides and encourage readers to seek current information from the facility.
Editorial process: Inspection findings are extracted from CMS source documents and synthesized using AI, reviewed for factual accuracy against the original report by our editorial team.
Professional review: All content reviewed by Christopher F. Nesbitt, Sr., NH EMT & BU-trained Paralegal.
Last verified: September 22, 2026 · Our methodology
NORTH RIDGE HEALTH AND REHAB in NEW HOPE, MN was cited for violations during a health inspection on September 11, 2025.
Between the dates logged in her call light record, 19 calls went unanswered for anywhere from 15 to 63 minutes.
Health inspections identify deficiencies that facilities must correct. Violations range from minor documentation issues to serious safety concerns. Review the full report below for specific details and facility response.