North Ridge Health And Rehab
NORTH RIDGE HEALTH AND REHAB in NEW HOPE, MN — inspection on September 11, 2025.
Found 1 citation. Severity: Standard violations.
Health inspections identify deficiencies that facilities must correct within required timeframes. Violations range from minor documentation issues to serious safety concerns and are subject to follow-up verification.
Inspection Findings
During an
call lights, but could not recall when that happened, but waited for help to get changed (incontinent brief) and laid wet. R3 further stated she did not like to smell of urine or being wet.
During an interview on [DATE] at 4:34 p.m., registered nurse (RN)-A acknowledged some of R3's call light response times, were not great, but R3 required two staff to provide care and may be incontinent while waiting for staff assistance to toilet. RN-A further stated all staff, including the providers, required a second staff presence when working with R3, and NA staff was afraid to help R3 because R3 was verbally abusive to staff and would yell at them, kick them out of her room, and make false accusations about staff care. RN-A acknowledged the facility would need to come up with a plan to provide more timely care for R3, and staff was required to meet R3's care needs even with care challenges. RN-A stated the expectation was to answer call lights in 10-15 minutes for all residents.
During an interview on [DATE] at 4:55 p.m., the director of nursing (DON) stated the expectation was to answer call lights as soon as possible, per the facility policy.
The DON acknowledged she reviewed the call light reports prior to providing them to the surveyor, call light response times were not the facility's best, and the facility would develop a plan to answer them timelier for residents who required care in pairs.
The Call Light policy dated 10/24, indicated staff would answer call lights as soon as possible.
The Resident Rights policy dated 11/24, indicated residents had the right to a dignified existence and access to persons and services inside the facility, regardless of diagnoses and severity of condition.
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Source: This inspection report was downloaded directly from the Centers for Medicare & Medicaid Services (CMS) via Medicare.gov. CMS releases nursing home inspection reports in bulk. The findings reflect what state surveyors documented in the official Form CMS-2567 Statement of Deficiencies on the date of the inspection.
Plan of correction not included: The CMS report we receive does not include the facility's plan of correction. Facilities submit plans of correction separately to their state survey agency and those responses may not appear in CMS public data at the time of release. The absence of a plan of correction in this report does not mean one was not filed. Readers who want information about corrective steps taken by the facility are encouraged to contact the facility or their state survey agency directly.
Corrections may have been made: This report reflects conditions observed on the date of the survey. The facility may have implemented staffing changes, additional training, policy revisions, or other corrective actions since this report was issued. We publish what CMS provides and encourage readers to seek current information from the facility.