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Complaint Investigation

Heritage Living Center

Inspection Date: August 14, 2025
Total Violations 1
Facility ID 045308
Location CONWAY, AR
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Inspection Findings

F-Tag F0741

Quality of Life and Care Deficiencies
Harm Level: Potential for More Than Minimal Harm

F 0741

change in behavior for the general doctors here to refer the resident to a psychiatrist.

Level of Harm - Minimal harm or potential for actual harm

During an interview on 08/13/2025 at 10:47 AM, the DON stated staff would not know if a resident had a history of suicidal thoughts or attempts and would only know of active diagnoses. The DON stated, I think I knew Resident #1 had attempted suicide but had forgotten about it then re-read their paperwork after the incident. The resident did not have any signs or symptoms while here to remind us of the attempt. The DON stated Resident #1 did not have a follow up scheduled with a psychiatrist, so they only saw the general doctors at this facility. If the doctors saw any issues, they would have referred to a specialist. The resident’s family member told the coroner that the resident finally did it. The DON stated, you would think if they felt that way, they would have said something to us or that the resident was capable of doing

this and would have shared that with us at the facility. I do not know if it would have changed the outcome but at least we would have known it.

Residents Affected - Few

During an interview on 08/13/2025 at 2:20 PM, Administrator in Training (AIT) stated, she had started this position in the middle of June and had been the Social Director for the past 5.5 years. She worked with Resident #1 from February to June, and stated the resident was admitted in February to [TRUNCATED]

FORM CMS-2567 (02/99) Previous Versions Obsolete

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📋 Inspection Summary

HERITAGE LIVING CENTER in CONWAY, AR inspection on recent inspection.

Found 0 violation(s). Severity: Standard violations. Status: 0 corrected, 0 pending.

What this means: Health inspections identify deficiencies that facilities must correct. Violations range from minor documentation issues to serious safety concerns. All deficiencies must be corrected within required timeframes and are subject to follow-up verification.

Frequently Asked Questions

What is an F-tag violation?
F-tags are federal deficiency codes used by CMS to categorize nursing home violations. Each F-tag corresponds to a specific federal regulation (42 CFR Part 483). For example, F607 relates to abuse prevention policies, F880 relates to infection control.
Were these violations corrected?
Facilities must submit plans of correction and implement changes within required timeframes. CMS conducts follow-up inspections to verify corrections. Check the inspection report for specific correction dates and follow-up verification status.
How often do nursing home inspections happen?
CMS conducts unannounced inspections of all Medicare/Medicaid-certified nursing homes at least once per year. Additional inspections may occur based on complaints, facility-reported incidents, or follow-up to verify previous violations were corrected.
What should families do about these violations?
Families should: (1) Review the full inspection report for details, (2) Ask facility administration about specific corrective actions taken, (3) Check if this represents a pattern by reviewing prior inspections, (4) Compare with other facilities in CONWAY, AR, (5) Report new concerns to state authorities.
Where can I see the full inspection report?
Complete inspection reports are available on Medicare.gov's Care Compare website (www.medicare.gov/care-compare). You can also request copies directly from HERITAGE LIVING CENTER or from the state Department of Health. Reports include deficiency codes, facility responses, and correction timelines.
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