Mill Creek Nursing: Housekeeping Failures in 6 Rooms - NC
That detail emerged during a May 2026 complaint inspection at Mill Creek Center for Nursing and Rehabilitation, where federal inspectors found dirty conditions in six residents' rooms and then returned the following afternoon to find the same problems still there.
The rooms belonged to Residents 2, 5, 22, 24, 40, and 41. The inspection began in the morning. By 3:50 PM, Housekeeper 1 walked inspectors through the rooms herself, and the issues documented earlier that day had not been resolved. In the shared bathroom used by Residents 40 and 5, debris was, in the housekeeper's own description, firmly in place. She removed it not with a mop, but by scraping it loose with a tool from her cart and wiping it away with a rag.
She told inspectors she had raised this with her supervisor. She did not have a proper mop to do the job the way it needed to be done. That concern, apparently, had gone nowhere.
The housekeeper described daily cleaning as a specific routine: sweeping and mopping under beds, pulling out and cleaning behind dressers, cleaning under window units. She confirmed that routine had been completed in all six residents' rooms on May 26. What inspectors observed the next day told a different story.
The Housekeeping Director was on vacation and unavailable for the entire inspection period.
The Administrator walked through the rooms with inspectors on the afternoon of May 27. She described what housekeepers were supposed to do each day: remove trash, clean overbed table tops and legs, wipe down nightstands as needed, sweep under each bed, mop from the window to the door, and clean the bathrooms. She said if substandard work was found, the assigned housekeeper was supposed to redo the room.
Standing in those rooms, she acknowledged the cleanliness did not meet the facility's standards. She said she had not known the rooms were in that condition. She said she did not conduct monthly inspections herself, relying instead on reports from the Housekeeping Director, who was supposed to inspect every room once a month and report back.
She said she did not know why the Housekeeping Director had been unaware of the problem.
The inspection cited the deficiency at a level of potential for minimal harm, the lowest tier on the federal harm scale, affecting some residents. That classification reflects what regulators determined was the risk level, not necessarily what residents experienced living in rooms where debris had to be scraped off bathroom floors.
What the inspection does not answer is how long the housekeeper had been working without adequate equipment. She told inspectors she had flagged it to her supervisor. The report does not say when, or what response she received, or whether anyone followed up. The Housekeeping Director's monthly audits were described as the facility's main quality check on room cleanliness. Those audits, if they happened, had not caught what inspectors found in a single afternoon walk-through.
The Administrator called the dirty rooms unacceptable. She said she did not know why they had been allowed to remain that way.
The housekeeper, for her part, had already told someone. She had named the problem — no proper mop, debris she couldn't remove — and kept showing up to work anyway, scraping floors by hand in rooms where six residents ate, slept, and spent their days.
Full Inspection Report
The details above represent a summary of key findings. View the complete inspection report for Mill Creek Center For Nursing and Rehabilitation from 2026-05-28 including all violations, facility responses, and corrective action plans.
Download the official CMS inspection PDF from Medicare.gov
Additional Resources
Data source: This article is based on inspection data downloaded directly from the Centers for Medicare & Medicaid Services (CMS) via Medicare.gov. CMS releases inspection reports in bulk; we publish the findings as documented by state surveyors in the official Form CMS-2567 Statement of Deficiencies.
Plan of correction: The CMS report we receive does not include the facility's plan of correction. Facilities submit plans of correction separately to state survey agencies and those responses may not be reflected in CMS data at the time of publication. The absence of a plan of correction in our data does not mean one was not filed. Readers who want information about corrective steps taken are encouraged to contact the facility directly or their state survey agency.
Corrections may have occurred: Inspection reports reflect conditions observed on the date of the survey. Facilities may have implemented corrections, staffing changes, additional training, or other remediation since the report was issued. We report what CMS provides and encourage readers to seek current information from the facility.
Editorial process: Inspection findings are extracted from CMS source documents and synthesized using AI, reviewed for factual accuracy against the original report by our editorial team.
Professional review: All content reviewed by Christopher F. Nesbitt, Sr., NH EMT & BU-trained Paralegal.
Last verified: September 21, 2026 · Our methodology
Mill Creek Center for Nursing and Rehabilitation in Winston-Salem, NC was cited for violations during a health inspection on May 28, 2026.
The rooms belonged to Residents 2, 5, 22, 24, 40, and 41.
Health inspections identify deficiencies that facilities must correct. Violations range from minor documentation issues to serious safety concerns. Review the full report below for specific details and facility response.