Resolve at West Allis: Water Damage Left in Resident Room - WI
Nobody had.
When a federal surveyor visited on April 26, the resident, identified in inspection records as R49, described raising the problem with the Director of Nursing multiple times. R49 said it felt like the concerns had been shrugged off. Maintenance staff had been told too, R49 said, but they were having trouble finding replacement tiles.
The next day, the surveyor interviewed the facility's maintenance director, who said it was the first he'd heard of any ceiling problem. He had stopped by R49's room about an hour earlier to say hello, and R49 had pointed the tiles out to him. He said the facility should be getting replacement tiles soon.
A second maintenance employee, one who had worked at the facility for 12 years, told a different story. He said he'd known about the water damage for two weeks. An overflowing toilet on the floor above had sent water down into R49's room. A maintenance technician had told him about it afterward. He confirmed the facility now had the replacement tiles on hand. He just hadn't gotten to it yet. Caulk had been used on some of the areas from previous water damage, he said.
By April 28, the damaged tiles had been taken down. R49 was resting in bed and told the surveyor she was very happy maintenance had finally started working on it.
That afternoon, the nursing home administrator and director of nursing told the surveyor the facility had been waiting for the area to dry out before nailing in the replacements.
Inspectors cited the facility for failing to maintain a safe, clean, and homelike environment. The violation was classified as minimal harm or potential for actual harm. R49's concern about organic growth in the ceiling above her bed was documented. Whether any testing of the damaged material was done, the inspection report does not say.
Full Inspection Report
The details above represent a summary of key findings. View the complete inspection report for Resolve At West Allis Respiratory and Rehab from 2026-04-29 including all violations, facility responses, and corrective action plans.
Download the official CMS inspection PDF from Medicare.gov
Additional Resources
Data source: This article is based on inspection data downloaded directly from the Centers for Medicare & Medicaid Services (CMS) via Medicare.gov. CMS releases inspection reports in bulk; we publish the findings as documented by state surveyors in the official Form CMS-2567 Statement of Deficiencies.
Plan of correction: The CMS report we receive does not include the facility's plan of correction. Facilities submit plans of correction separately to state survey agencies and those responses may not be reflected in CMS data at the time of publication. The absence of a plan of correction in our data does not mean one was not filed. Readers who want information about corrective steps taken are encouraged to contact the facility directly or their state survey agency.
Corrections may have occurred: Inspection reports reflect conditions observed on the date of the survey. Facilities may have implemented corrections, staffing changes, additional training, or other remediation since the report was issued. We report what CMS provides and encourage readers to seek current information from the facility.
Editorial process: Inspection findings are extracted from CMS source documents and synthesized using AI, reviewed for factual accuracy against the original report by our editorial team.
Professional review: All content reviewed by Christopher F. Nesbitt, Sr., NH EMT & BU-trained Paralegal.
Last verified: September 12, 2026 · Our methodology
Resolve at West Allis Respiratory and Rehab in WEST ALLIS, WI was cited for violations during a health inspection on April 29, 2026.
R49 said it felt like the concerns had been shrugged off.
Health inspections identify deficiencies that facilities must correct. Violations range from minor documentation issues to serious safety concerns. Review the full report below for specific details and facility response.