Continuing Healthcare at Willow Haven: Shower Failures - OH
Federal inspectors arrived on December 30, 2025, and found the 200-hall shower room in that condition. The maintenance director told them a shower valve had been ordered on November 12 after the shower lost hot water. Then water started spraying from the wall, so a vacuum breaker was ordered on December 2. Both parts had been delivered. The maintenance director said he hadn't had time to make the repairs and wasn't sure when he would, because other work was waiting too.
A certified nursing assistant confirmed that residents from the 200-hall had been redirected to shower on the 400 and 500 halls instead. She also confirmed the water in those shower rooms was always cold.
She was right. The maintenance director measured the water temperature in the 400-hall shower room at 101 degrees Fahrenheit and in the 500-hall shower room at 102 degrees. He acknowledged neither temperature was appropriate for resident bathing. He also told inspectors he had not been checking water temperatures in the shower rooms at all.
The problems didn't stop at the broken valve. In the 200-hall shower room, inspectors found the exhaust fan cover missing, and the ceiling light cover held what appeared to be water pooled inside it, ringed with brown stains. The hot water handle on the sink in the 400-hall shower room produced no water when turned on.
Inspectors estimated the conditions had the potential to affect 56 of the facility's 76 residents, across four units. The maintenance director, standing in the shower room, verified what inspectors could already see.
The parts were on hand. The residents were cold. The glove was still on the pipe.
Full Inspection Report
The details above represent a summary of key findings. View the complete inspection report for Continuing Healthcare At Willow Haven from 2025-12-30 including all violations, facility responses, and corrective action plans.
Download the official CMS inspection PDF from Medicare.gov
Additional Resources
Data source: This article is based on inspection data downloaded directly from the Centers for Medicare & Medicaid Services (CMS) via Medicare.gov. CMS releases inspection reports in bulk; we publish the findings as documented by state surveyors in the official Form CMS-2567 Statement of Deficiencies.
Plan of correction: The CMS report we receive does not include the facility's plan of correction. Facilities submit plans of correction separately to state survey agencies and those responses may not be reflected in CMS data at the time of publication. The absence of a plan of correction in our data does not mean one was not filed. Readers who want information about corrective steps taken are encouraged to contact the facility directly or their state survey agency.
Corrections may have occurred: Inspection reports reflect conditions observed on the date of the survey. Facilities may have implemented corrections, staffing changes, additional training, or other remediation since the report was issued. We report what CMS provides and encourage readers to seek current information from the facility.
Editorial process: Inspection findings are extracted from CMS source documents and synthesized using AI, reviewed for factual accuracy against the original report by our editorial team.
Professional review: All content reviewed by Christopher F. Nesbitt, Sr., NH EMT & BU-trained Paralegal.
Last verified: September 19, 2026 · Our methodology
CONTINUING HEALTHCARE AT WILLOW HAVEN in ZANESVILLE, OH was cited for violations during a health inspection on December 30, 2025.
Federal inspectors arrived on December 30, 2025, and found the 200-hall shower room in that condition.
Health inspections identify deficiencies that facilities must correct. Violations range from minor documentation issues to serious safety concerns. Review the full report below for specific details and facility response.