Continuing Healthcare At Willow Haven
CONTINUING HEALTHCARE AT WILLOW HAVEN in ZANESVILLE, OH — inspection on December 30, 2025.
Found 2 citations. Severity: Standard violations.
Health inspections identify deficiencies that facilities must correct within required timeframes. Violations range from minor documentation issues to serious safety concerns and are subject to follow-up verification.
Inspection Findings
be free from abuse, neglect, exploitation, and misappropriation of resident property.
Additionally, the
accused, and all witnesses.
Witnesses generally include anyone who: witnessed or heard the incident;
members); and employees who worked closely with the accused employee(s) and/or alleged victim the day of the incident. If there are no direct witnesses, then the interviews may be expanded. If the allegation involves abuse/neglect, interview other residents, as appropriate, to determine if they may have been affected by the accused staff member or resident.
Interview other health care professionals, as appropriate, and document all interviews.
Review all relevant medical reports/records, as applicable.
Evidence of the investigation should be documented in accordance with Quality Assurance (QA) protocols.
Furthermore, the follow up section of the facility abuse policy dated as reviewed on 05/2025 stated whether the incident/allegation is substantiated or unsubstantiated the Administrator and/or Director of Nursing (DON) or designees will: ensure involved resident ' s plan of care is reviewed and revised, as appropriate, consistent with the results of the investigation; determine if modifications to existing policies and procedures are needed to prevent similar events from occurring in the future as applicable; staff training, if appropriate, as determined by the results of the investigation; and implement other measures as deemed necessary by the investigation.
This deficiency is an incidental finding discovered during the complaint investigation.
366244 12/30/2025
Continuing Healthcare at Willow Haven 1020 Taylor Street Zanesville, OH 43701
and the public.
water temperatures in the shower rooms were at the appropriate temperature.
The facility also failed
This had the potential to affect 56 residents residing on Units 200, 300, 400 and 500.
Facility census was 76.Findings include:
Review of the printed orders from Amazon, provided by Maintenance Direct #295, revealed a shower valve was ordered to replace a bad valve for the 200-hall shower room on 11/12/25. An additional order dated 12/02/25 revealed a vacuum breaker was ordered for the 200-hall shower room. An observation on 12/30/25 at 8:57 A.M. revealed there was no water when the hot water handle in the sink in the 400-hall shower room was turned on.An interview on 12/30/25 at 8:59 A.M.
Certified Nursing Assistant (CNA) #246 verified the shower room on the 200-hall sprayed water out of the pipes and was not working properly so residents requested to be showered on the 400 or 500 halls. CNA #246 verified the water temperature in the shower rooms on the 400 and 500 halls were always cold. An observation on 12/30/25 at 8:59 A.M. of the 200-hall shower room revealed a medical glove over the pipes coming out of the wall and went to the shower head.
Water was observed dripping into the glove even though the shower was turned off.An interview on 12/30/25 at 9:00 A.M.
Maintenance Director #295 verified parts had been ordered and delivered for the 200-hall shower room, but he did not have time to fix the shower and wasn't sure when the repairs would be done because he also had other repairs to complete.
Maintenance Director #295 stated at first the shower on the 200-hall did not have hot water, so a shower valve was ordered.
Then water started spraying out of the pipes coming out of the wall, so another part was ordered on 12/02/25. An additional interview and observation at 9:55 A.M. with Maintenance Director #295 verified the ceiling exhaust fan cover was missing and there was clear liquid that appeared to be water and brown colored stains in the ceiling light cover in the 200-hall shower room.
Maintenance Director #295 verified he did not check water temperatures in the shower rooms. An interview on 12/30/25 at 10:00 A.M.
Maintenance Director #295 verified there was no water when the hot water was turned on in the sink in the 400-hall shower room. An interview on 12/30/25 at 10:20 A.M.
Maintenance Director #295 verified the water in the 400-hall shower room was 101 degrees Fahrenheit (F) and was not at an appropriate temperature for residents to use for bathing/showers.An interview on 12/30/25 at 10:25 A.M.
Maintenance Director #295 verified the water in the 500-hall shower room was 102 degrees F and was not at an appropriate temperature for resident use for showers.
This deficiency represents non-compliance investigated under Complaint Number 2692752.
Frequently Asked Questions
More Reports
Source: This inspection report was downloaded directly from the Centers for Medicare & Medicaid Services (CMS) via Medicare.gov. CMS releases nursing home inspection reports in bulk. The findings reflect what state surveyors documented in the official Form CMS-2567 Statement of Deficiencies on the date of the inspection.
Plan of correction not included: The CMS report we receive does not include the facility's plan of correction. Facilities submit plans of correction separately to their state survey agency and those responses may not appear in CMS public data at the time of release. The absence of a plan of correction in this report does not mean one was not filed. Readers who want information about corrective steps taken by the facility are encouraged to contact the facility or their state survey agency directly.
Corrections may have been made: This report reflects conditions observed on the date of the survey. The facility may have implemented staffing changes, additional training, policy revisions, or other corrective actions since this report was issued. We publish what CMS provides and encourage readers to seek current information from the facility.