Avantara Joliet: Grooming Neglect for Months - IL
On December 21, R105 sat in bed with hair approximately half an inch long on her upper lip and curled hair on her chin. Her hair was disheveled with knots. She told inspectors the facial hair "really bothers her" and she wanted it removed.
R105 said she had asked several staff members multiple times over the past two months to remove her facial hair. She could not recall the last time her hair and teeth were brushed, saying it only happened on shower days once or twice per week. She needed staff assistance with these tasks.
The next day, R105's hair remained disheveled with knots and her facial hair was still there.
R99, who has congestive heart failure and uterine cancer, faced similar neglect. On December 21, she sat in bed with disheveled, knotted hair. She told inspectors she would like her hair and teeth brushed daily and could feel the knots.
Like R105, R99 said she only got her hair and teeth brushed once or twice weekly on shower days. Her hair was last brushed when she went to a doctor's appointment the previous week. Several days had passed since then with no grooming care, despite her need for staff assistance.
The next morning, R99's hair remained disheveled.
A facility staff member told inspectors both residents should have their hair washed, with R105's facial hair removed. The staff member said residents should have their hair and teeth brushed daily, with staff checking grooming needs every morning and providing daily oral care.
The facility's own policy states it will provide care to meet every resident's needs and assist with activities of daily living.
Full Inspection Report
The details above represent a summary of key findings. View the complete inspection report for Avantara Joliet from 2025-12-24 including all violations, facility responses, and corrective action plans.
Additional Resources
Data source: Official federal inspection data from the Centers for Medicare & Medicaid Services (CMS).
Editorial process: AI-synthesized regulatory data, reviewed for accuracy by our editorial team.
Professional review: All content reviewed by Christopher F. Nesbitt, Sr., NH EMT & BU-trained Paralegal.
Last verified: June 12, 2026 · Our methodology
Avantara Joliet in JOLIET, IL was cited for neglect violations during a health inspection on December 24, 2025.
On December 21, R105 sat in bed with hair approximately half an inch long on her upper lip and curled hair on her chin.
Health inspections identify deficiencies that facilities must correct. Violations range from minor documentation issues to serious safety concerns. Review the full report below for specific details and facility response.
Frequently Asked Questions
- What happened at Avantara Joliet?
- On December 21, R105 sat in bed with hair approximately half an inch long on her upper lip and curled hair on her chin.
- How serious are these violations?
- Violation severity varies from minor documentation issues to serious safety concerns. Review the inspection report for specific deficiency codes and scope. All violations must be corrected within required timeframes and are subject to follow-up verification inspections.
- What should families do?
- Families should: (1) Ask facility administration about specific corrective actions taken, (2) Request to see the follow-up inspection report verifying corrections, (3) Check if this represents a pattern by reviewing prior inspection reports, (4) Compare this facility's ratings with other nursing homes in JOLIET, IL, (5) Report any new concerns directly to state authorities.
- Where can I see the full inspection report?
- The complete inspection report is available on Medicare.gov's Care Compare website (www.medicare.gov/care-compare). You can also request a copy directly from Avantara Joliet or from the state Department of Health. The report includes specific deficiency codes, facility responses, and correction timelines. This facility's federal provider number is 145029.
- Has this facility had violations before?
- To check Avantara Joliet's history, visit Medicare.gov's Care Compare and review their inspection history, quality ratings, and staffing levels. Look for patterns of repeated violations, especially in critical areas like abuse prevention, medication management, infection control, and resident safety.