Hillview Health Care: Infection Control Failures - WI
The inspection, completed December 1, 2025, flagged the practice under infection control standards and identified many residents as affected.
The Supportive Systems Manager told inspectors on October 21 that staff had been using only water to mop. She said the facility had installed new floors that required a low-pH cleaning product, and that she had spoken with the flooring manufacturer, who told her disinfecting the floors wasn't necessary. A cleaning and disinfecting product, she added, would arrive the following day.
The Director of Nursing saw it differently. In her own interview that same afternoon, she said using only water was "not appropriate" because it did not kill germs. She said she expected staff to use detergent first, then sanitize the floors after cleaning.
Two managers. Two different understandings of what the floors required. In the meantime, staff mopped with water.
The SSM described the intended process as a hydrogen wipe followed by a water mop. Whether that sequence had been followed consistently, or at all, the inspection report does not say.
The violation was cited at a level of minimal harm or potential for actual harm. That designation reflects what inspectors found at the time, not what could accumulate in a facility where floors in resident rooms go un-disinfected and the people responsible for overseeing cleaning disagree about the standard.
The cleaning product was on its way. Nobody had been using it yet.
Full Inspection Report
The details above represent a summary of key findings. View the complete inspection report for Hillview Health Care Ctr from 2025-12-01 including all violations, facility responses, and corrective action plans.
Additional Resources
Data source: This article is based on inspection data downloaded directly from the Centers for Medicare & Medicaid Services (CMS) via Medicare.gov. CMS releases inspection reports in bulk; we publish the findings as documented by state surveyors in the official Form CMS-2567 Statement of Deficiencies.
Plan of correction: The CMS report we receive does not include the facility's plan of correction. Facilities submit plans of correction separately to state survey agencies and those responses may not be reflected in CMS data at the time of publication. The absence of a plan of correction in our data does not mean one was not filed. Readers who want information about corrective steps taken are encouraged to contact the facility directly or their state survey agency.
Corrections may have occurred: Inspection reports reflect conditions observed on the date of the survey. Facilities may have implemented corrections, staffing changes, additional training, or other remediation since the report was issued. We report what CMS provides and encourage readers to seek current information from the facility.
Editorial process: Inspection findings are extracted from CMS source documents and synthesized using AI, reviewed for factual accuracy against the original report by our editorial team.
Professional review: All content reviewed by Christopher F. Nesbitt, Sr., NH EMT & BU-trained Paralegal.
Last verified: September 20, 2026 · Our methodology
HILLVIEW HEALTH CARE CTR in LA CROSSE, WI was cited for violations during a health inspection on December 1, 2025.
The inspection, completed December 1, 2025, flagged the practice under infection control standards and identified many residents as affected.
Health inspections identify deficiencies that facilities must correct. Violations range from minor documentation issues to serious safety concerns. Review the full report below for specific details and facility response.