New Mark Rehab: Resident Dignity Violations - MO
The resident said the screaming happened in front of staff and nurses at New Mark Rehab and Healthcare Center, but nothing was being done to address it. "I cannot get up and leave to get away from the noise because I was paralyzed," the resident told inspectors during a November 18 interview. "I hoped the facility would do something about the yelling soon because it made me depressed."
The resident blamed deteriorating care on new ownership. "Since the new company took over the care had became worse," he said.
Family members confirmed the disruption extended beyond the facility walls. One family member told inspectors they could hear another resident yelling during phone conversations. "Resident #2 told him/her the yelling agitated him/her," according to the inspection report. "Resident #2 should not have to listen to the yelling all the time."
A second resident described the scope of the disturbance. The screaming patient "yelled from the time they got the resident up until staff all day long and part of the evening," this resident said. Staff placed the yelling resident in a wheelchair in the TV room, where "the resident yells and screams until they took the resident back to his/her room."
The noise carried throughout the building. "I could hear the resident yell from my room," the second resident said. The patient would "yell out daddy, daddy and just screamed."
This resident, who has mild cognitive impairment and diagnoses including diabetes, bipolar disorder and anxiety, said the constant noise affected his mental health. "The yelling got on my nerves," he told inspectors. "The yelling made me depressed."
His care plan, dated October 8, specifically noted he was "at risk for a mood problem related to depression and anxiety."
Staff acknowledged the problem but lacked solutions. LPN B told inspectors that the screaming resident "yelled and screamed often." Staff would "offer the resident food or drink and repositioning," but the nurse said she "had not been specific instructions for how to care for Resident #7."
The Director of Nursing told inspectors he "expected staff to address the needs of resident #7" and acknowledged that the affected residents "have the right to be treated with dignity and respect."
The Administrator echoed this sentiment, saying he "expected staff to address the needs of resident #7 as well as all residents." He said the facility "had been in contact with the family for ideas to decrease the resident's yelling" and agreed that the other residents "have the right to be treated with dignity and respect."
But no specific interventions were documented in the inspection report.
The complaint inspection, completed November 21, found that some residents were affected by the facility's failure to maintain an environment that would help residents maintain stable moods. Federal regulations require nursing homes to provide care that promotes each resident's quality of life and psychological well-being.
The paralyzed resident's situation illustrates the particular vulnerability of immobile patients in institutional settings. While other residents might move to different areas of the facility to escape disruptive noise, his physical limitations trapped him in an environment that worsened his mental health.
The inspection classified the violation as causing minimal harm or potential for actual harm to some residents. The facility received a deficiency citation for failing to provide an environment that accommodates resident needs and promotes maintaining stable moods.
Full Inspection Report
The details above represent a summary of key findings. View the complete inspection report for New Mark Rehab and Healthcare Center from 2025-11-21 including all violations, facility responses, and corrective action plans.
Additional Resources
Data source: Official federal inspection data from the Centers for Medicare & Medicaid Services (CMS).
Editorial process: AI-synthesized regulatory data, reviewed for accuracy by our editorial team.
Professional review: All content reviewed by Christopher F. Nesbitt, Sr., NH EMT & BU-trained Paralegal.
Last verified: June 20, 2026 · Our methodology
NEW MARK REHAB AND HEALTHCARE CENTER in KANSAS CITY, MO was cited for violations during a health inspection on November 21, 2025.
The resident said the screaming happened in front of staff and nurses at New Mark Rehab and Healthcare Center, but nothing was being done to address it.
Health inspections identify deficiencies that facilities must correct. Violations range from minor documentation issues to serious safety concerns. Review the full report below for specific details and facility response.