New Mark Rehab And Healthcare Center
NEW MARK REHAB AND HEALTHCARE CENTER in KANSAS CITY, MO — inspection on November 21, 2025.
Found 3 citations. Severity: Standard violations.
Health inspections identify deficiencies that facilities must correct within required timeframes. Violations range from minor documentation issues to serious safety concerns and are subject to follow-up verification.
Inspection Findings
would maintain a stable mood.
During an interview on 11/18/25 at 2:22 P.M., the resident said:-Since the new company took over the care had became worse;-There is a lady that yelled constantly;-The constant yelling got on his nerves;-He/She said the staff and nurses knew because the yelling happened in front of them;-He/She cannot get up and leave to get away from the noise because he/she was paralyzed;-He/She hoped the facility would do something about the yelling soon because it made him/her depressed.During an interview on 11/18/25 at 2:47 P.M., Family Member A said:-He/She could hear another resident yelling when he/she was on the phone with Resident #2;-Resident #2 told him/her the yelling agitated him/her;-Resident #2 should not have to listen to the yelling all the time.3.Review of Resident #5's Quarterly MDS dated [DATE] showed:-Mild cognitive impairment;-Partial assistance with ADLs;-Diagnoses included, diabetes, bipolar disorder and anxiety.
Review of the resident's care plan dated 10/8/25 showed:-The resident is at risk for a mood problem related to depression and anxiety.
During an interview on 11/18/25 at 3:07 P.M., the resident said:-There was a resident that yelled from the time they got the resident up until staff all day long and part of the evening;-The staff sat the resident in his/her wheel chair in the tv room;-The resident yells and screams until they took the resident back to his/her room;-He/She could hear the resident yell from his/her room;-The staff are aware because the resident yelled most of the time;-The resident yells out daddy, daddy and just screamed;-The yelling got on his/her nerves;-The yelling made him depressed.
During an interview on 11/18/25 3:45 P.M., LPN B said: -The resident #7 yelled and screamed often;-The staff do what they can to offer the resident food or drink and repositioning;-He/she had not been specific instructions for how to care for Resident #7.
During an interview on 11/18/25 03:57 P.M., the Director of Nursing said:-He expected staff to address the needs of resident #7;-Resident #2 and #5 have the right to be treated with dignity and respect.
During an interview on 11/18/25 04:22 P.M., the Administrator said: -He expected staff to address the needs of resident #7 as well as all residents;-The facility had been in contact with the family for ideas to decrease the resident's yelling;-Resident #2 and #5 have the right to be treated with dignity and respect.2652448
Facility ID:
IDENTIFICATION NUMBER:
A.
Building
COMPLETED
11/21/2025
STREET ADDRESS, CITY, STATE, ZIP CODE
New Mark Rehab and Healthcare Center
11221 North Nashua Drive Kansas City, MO 64155
SUMMARY STATEMENT OF DEFICIENCIES
During an interview on 11/18/25 12:41 P.M., CNA A said: -The resident was dependent on staff for transfers and toileting;-The resident was incontinent;-The resident should be provided incontinent care and repositioned at least every two hours.
During an interview on 11/18/25 12:55 P.M., LPN B said: -The resident was dependent on staff for transfers and toileting;-The resident was incontinent;-He/She would expect the resident be provided incontinent care and repositioned at least every two hours;-All dependent residents who are incontinent should be provided incontinent care at least every two hours.
During an interview on 11/18/25 03:17 P.M., the Director of Nursing said he expected staff to check and change incontinent residents at least every two hours and as needed.
During an interview on 11/18/25 04:22 P.M., the Administrator said: -All dependent residents who are incontinent should be provided incontinent at least every two hours;-He expected staff to check and change incontinent residents at least every two hours and as needed.
Intakes 2672337, 2672247, 2672338, 2652454
Facility ID:
IDENTIFICATION NUMBER:
A.
Building
COMPLETED
11/21/2025
STREET ADDRESS, CITY, STATE, ZIP CODE
New Mark Rehab and Healthcare Center
11221 North Nashua Drive Kansas City, MO 64155
SUMMARY STATEMENT OF DEFICIENCIES
During an interview on 11/18/25 at 4:46 P.M NA A said:-He/She was not aware of any open areas to the resident;-He/She noticed some red bloody drainage on the wipe when he/she cleaned up the resident the morning of 11/18/25; -He/She had not changed or cleaned up the resident since the morning of 11/18/25; -There was not enough staff to provide care to all the residents and he/she was not able to change the resident's incontinent brief as needed.
During an interview on 11/18/25 at 4:46 P.M. CNA B said:-He/She had not provided cares for the resident since the morning of 11/18/25; -He/She was busy and did not have time to assist the resident.
During an interview on 11/18/25 at 5:20 P.M.
Licensed Practical Nurse (LPN) A said;-He/She was not aware of any open areas on the resident; -He/She could not evaluate the resident as the resident was in the dining room;-The resident has a history of open areas and wounds.
During an interview on 11/18/25 03:17 P.M., the Director of Nursing said:-He expected staff to check and change incontinent residents at least every two hours and as needed, and report open areas immediately;-Resident #10 did not have an open area he was aware of.During a follow up interview on 11/18/25 04:22 P.M., the Administrator said: -All dependent residents who are incontinent should be provided incontinent at least every two hours;-He expected staff to check and change incontinent residents at least every two hours and as needed and report open areas to the nurse.-Resident #10 did not have an open area he was aware of.
Intake 2672337
Facility ID:
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Source: This inspection report was downloaded directly from the Centers for Medicare & Medicaid Services (CMS) via Medicare.gov. CMS releases nursing home inspection reports in bulk. The findings reflect what state surveyors documented in the official Form CMS-2567 Statement of Deficiencies on the date of the inspection.
Plan of correction not included: The CMS report we receive does not include the facility's plan of correction. Facilities submit plans of correction separately to their state survey agency and those responses may not appear in CMS public data at the time of release. The absence of a plan of correction in this report does not mean one was not filed. Readers who want information about corrective steps taken by the facility are encouraged to contact the facility or their state survey agency directly.
Corrections may have been made: This report reflects conditions observed on the date of the survey. The facility may have implemented staffing changes, additional training, policy revisions, or other corrective actions since this report was issued. We publish what CMS provides and encourage readers to seek current information from the facility.