New Mark Rehab And Healthcare Center
NEW MARK REHAB AND HEALTHCARE CENTER in KANSAS CITY, MO — inspection on November 21, 2025.
Found 3 citations. Severity: Standard violations.
Health inspections identify deficiencies that facilities must correct within required timeframes. Violations range from minor documentation issues to serious safety concerns and are subject to follow-up verification.
Inspection Findings
would maintain a stable mood.
During an interview on 11/18/25 at 2:22 P.M., the resident said:-Since the new company took over the care had became worse;-There is a lady that yelled constantly;-The constant yelling got on his nerves;-He/She said the staff and nurses knew because the yelling happened in front of them;-He/She cannot get up and leave to get away from the noise because he/she was paralyzed;-He/She hoped the facility would do something about the yelling soon because it made him/her depressed.During an interview on 11/18/25 at 2:47 P.M., Family Member A said:-He/She could hear another resident yelling when he/she was on the phone with Resident #2;-Resident #2 told him/her the yelling agitated him/her;-Resident #2 should not have to listen to the yelling all the time.3.Review of Resident #5's Quarterly MDS dated [DATE] showed:-Mild cognitive impairment;-Partial assistance with ADLs;-Diagnoses included, diabetes, bipolar disorder and anxiety.
Review of the resident's care plan dated 10/8/25 showed:-The resident is at risk for a mood problem related to depression and anxiety.
During an interview on 11/18/25 at 3:07 P.M., the resident said:-There was a resident that yelled from the time they got the resident up until staff all day long and part of the evening;-The staff sat the resident in his/her wheel chair in the tv room;-The resident yells and screams until they took the resident back to his/her room;-He/She could hear the resident yell from his/her room;-The staff are aware because the resident yelled most of the time;-The resident yells out daddy, daddy and just screamed;-The yelling got on his/her nerves;-The yelling made him depressed.
During an interview on 11/18/25 3:45 P.M., LPN B said: -The resident #7 yelled and screamed often;-The staff do what they can to offer the resident food or drink and repositioning;-He/she had not been specific instructions for how to care for Resident #7.
During an interview on 11/18/25 03:57 P.M., the Director of Nursing said:-He expected staff to address the needs of resident #7;-Resident #2 and #5 have the right to be treated with dignity and respect.
During an interview on 11/18/25 04:22 P.M., the Administrator said: -He expected staff to address the needs of resident #7 as well as all residents;-The facility had been in contact with the family for ideas to decrease the resident's yelling;-Resident #2 and #5 have the right to be treated with dignity and respect.2652448
Facility ID:
IDENTIFICATION NUMBER:
A.
Building
COMPLETED
11/21/2025
STREET ADDRESS, CITY, STATE, ZIP CODE
New Mark Rehab and Healthcare Center
11221 North Nashua Drive Kansas City, MO 64155
SUMMARY STATEMENT OF DEFICIENCIES
During an interview on 11/18/25 12:41 P.M., CNA A said: -The resident was dependent on staff for transfers and toileting;-The resident was incontinent;-The resident should be provided incontinent care and repositioned at least every two hours.
During an interview on 11/18/25 12:55 P.M., LPN B said: -The resident was dependent on staff for transfers and toileting;-The resident was incontinent;-He/She would expect the resident be provided incontinent care and repositioned at least every two hours;-All dependent residents who are incontinent should be provided incontinent care at least every two hours.
During an interview on 11/18/25 03:17 P.M., the Director of Nursing said he expected staff to check and change incontinent residents at least every two hours and as needed.
During an interview on 11/18/25 04:22 P.M., the Administrator said: -All dependent residents who are incontinent should be provided incontinent at least every two hours;-He expected staff to check and change incontinent residents at least every two hours and as needed.
Intakes 2672337, 2672247, 2672338, 2652454
Facility ID:
IDENTIFICATION NUMBER:
A.
Building
COMPLETED
11/21/2025
STREET ADDRESS, CITY, STATE, ZIP CODE
New Mark Rehab and Healthcare Center
11221 North Nashua Drive Kansas City, MO 64155
SUMMARY STATEMENT OF DEFICIENCIES
During an interview on 11/18/25 at 4:46 P.M NA A said:-He/She was not aware of any open areas to the resident;-He/She noticed some red bloody drainage on the wipe when he/she cleaned up the resident the morning of 11/18/25; -He/She had not changed or cleaned up the resident since the morning of 11/18/25; -There was not enough staff to provide care to all the residents and he/she was not able to change the resident's incontinent brief as needed.
During an interview on 11/18/25 at 4:46 P.M. CNA B said:-He/She had not provided cares for the resident since the morning of 11/18/25; -He/She was busy and did not have time to assist the resident.
During an interview on 11/18/25 at 5:20 P.M.
Licensed Practical Nurse (LPN) A said;-He/She was not aware of any open areas on the resident; -He/She could not evaluate the resident as the resident was in the dining room;-The resident has a history of open areas and wounds.
During an interview on 11/18/25 03:17 P.M., the Director of Nursing said:-He expected staff to check and change incontinent residents at least every two hours and as needed, and report open areas immediately;-Resident #10 did not have an open area he was aware of.During a follow up interview on 11/18/25 04:22 P.M., the Administrator said: -All dependent residents who are incontinent should be provided incontinent at least every two hours;-He expected staff to check and change incontinent residents at least every two hours and as needed and report open areas to the nurse.-Resident #10 did not have an open area he was aware of.
Intake 2672337
Facility ID: