New Mark Rehab: Daily Care Failures Found - MO
The November inspection at New Mark Rehab and Healthcare Center found that staff were aware of the disruptive behavior but lacked specific instructions for managing the situation. The yelling resident screamed "from the time they got the resident up until staff all day long and part of the evening," according to one affected patient.
Resident #2, who has a spinal cord injury and uses a wheelchair, described the deteriorating conditions since new management took over the facility. During his November 18 interview with inspectors, he said the care had become worse and that a female resident yelled constantly.
"The constant yelling got on his nerves," inspectors documented. The resident explained that staff and nurses knew about the problem because the yelling happened directly in front of them, but he remained trapped by his paralysis. "He cannot get up and leave to get away from the noise because he was paralyzed."
The resident told inspectors he hoped the facility would address the yelling soon because it made him depressed.
Family members also witnessed the disruption during phone calls. Family Member A told inspectors they could hear the yelling resident in the background when talking to their loved one, Resident #2. The family member said their relative had complained that the yelling was agitating and that "Resident #2 should not have to listen to the yelling all the time."
Another resident affected by the noise described the daily routine in detail. Resident #5, who has mild cognitive impairment, diabetes, bipolar disorder and anxiety, told inspectors that staff placed the yelling resident in a wheelchair in the TV room each day.
"The resident yells and screams until they took the resident back to his room," Resident #5 explained. Even from his own room, he could still hear the screaming. The resident said the yelling patient called out "daddy, daddy" and just screamed continuously.
Like Resident #2, this patient told inspectors the yelling got on his nerves and made him depressed. His care plan, dated October 8, already identified him as being at risk for mood problems related to depression and anxiety.
Staff acknowledged the problem but appeared unprepared to handle it effectively. LPN B confirmed during her November 18 interview that Resident #7 "yelled and screamed often." She said staff tried to help by offering food, drinks, or repositioning, but admitted she had not received specific instructions for caring for the disruptive resident.
The facility's leadership recognized the residents' rights were at stake. The Director of Nursing told inspectors he expected staff to address Resident #7's needs and acknowledged that "Resident #2 and #5 have the right to be treated with dignity and respect."
The Administrator echoed this sentiment, saying he expected staff to address the needs of Resident #7 as well as all other residents. He told inspectors the facility had contacted the yelling resident's family seeking ideas to reduce the disruptive behavior.
However, the inspection found no evidence of a comprehensive plan to protect other residents from the psychological impact of the constant noise. Resident #2 remained unable to escape the yelling that occurred throughout most of the day and evening hours. His depression, exacerbated by the noise he couldn't avoid, represented the human cost of the facility's inadequate response to managing challenging behaviors.
The violation occurred under federal regulations requiring nursing homes to ensure residents are treated with dignity and respect, free from psychological harm that could affect their mental well-being.
Full Inspection Report
The details above represent a summary of key findings. View the complete inspection report for New Mark Rehab and Healthcare Center from 2025-11-21 including all violations, facility responses, and corrective action plans.
Additional Resources
Data source: Official federal inspection data from the Centers for Medicare & Medicaid Services (CMS).
Editorial process: AI-synthesized regulatory data, reviewed for accuracy by our editorial team.
Professional review: All content reviewed by Christopher F. Nesbitt, Sr., NH EMT & BU-trained Paralegal.
Last verified: June 20, 2026 · Our methodology
NEW MARK REHAB AND HEALTHCARE CENTER in KANSAS CITY, MO was cited for violations during a health inspection on November 21, 2025.
The yelling resident screamed "from the time they got the resident up until staff all day long and part of the evening," according to one affected patient.
Health inspections identify deficiencies that facilities must correct. Violations range from minor documentation issues to serious safety concerns. Review the full report below for specific details and facility response.