Metropolis Rehab: Cold Food, Burnt Toast Complaints - IL
That was the morning of September 30, 2025, at Metropolis Rehab & Health Care Center. Inspectors had arrived in time for breakfast.
The resident, identified in the inspection report as R11, wasn't the only one. That same morning, R10 told inspectors the eggs weren't warm. R12 said the toast was kind of burnt. R14, R25, and R15 each said breakfast was cold, and more than one added the same phrase: this is not the first time.
R11 confirmed that herself three weeks later. When inspectors returned on October 18, she told them residents had been raising food concerns in their council meetings, including food arriving cold or burnt.
One resident had more immediate frustrations than temperature. On the morning of September 30, a resident identified as R4 told inspectors the toast was really hard and crumbled when he pushed on it, and there was no butter or jelly. He was also, he said, supposed to be at a doctor's appointment at 8:00 AM, but apparently the time had been written down wrong and nobody was ready to take him. He was worried he was going to miss it altogether.
The nursing assistants confirmed what residents were describing. A CNA identified as V8 told inspectors that morning that there was a lot of burnt and hard toast that day, and that it wasn't unusual. There had been other days, she said, when the toast was burnt, the sausage was burnt, and other items came out cold.
Another CNA, V10, offered an explanation. She said the kitchen had been struggling to get meals out, supposedly because they didn't have the supplies they needed or the staff they needed. Residents had been complaining to her directly, she said, about food being burnt, hard, or cold.
By October 22, inspectors sat down with the dietary manager, identified as V88. He said he believed the morning and afternoon staff were doing far better. But he was still working on finding permanent evening and weekend staff, and he hoped that would help the situation.
The facility's own policy on food temperatures states that hot food served on room trays is preferred to reach 120 degrees Fahrenheit or greater to promote palatability.
The inspection was conducted November 17, 2025, and the deficiency was cited at a level of minimal harm or potential for actual harm, affecting some residents.
The dietary manager was still hoping.
Full Inspection Report
The details above represent a summary of key findings. View the complete inspection report for Metropolis Rehab & Hcc from 2025-11-17 including all violations, facility responses, and corrective action plans.
Additional Resources
Data source: Official federal inspection data from the Centers for Medicare & Medicaid Services (CMS).
Editorial process: AI-synthesized regulatory data, reviewed for accuracy by our editorial team.
Professional review: All content reviewed by Christopher F. Nesbitt, Sr., NH EMT & BU-trained Paralegal.
Last verified: June 22, 2026 · Our methodology
METROPOLIS REHAB & HCC in METROPOLIS, IL was cited for violations during a health inspection on November 17, 2025.
That was the morning of September 30, 2025, at Metropolis Rehab & Health Care Center.
Health inspections identify deficiencies that facilities must correct. Violations range from minor documentation issues to serious safety concerns. Review the full report below for specific details and facility response.