Mountain View Community: Drug Storage Failures - NH
The August 28 social media post revealed that Resident #77 was being transferred from the nursing home to a local hospital. The post mentioned the resident's daughter by name and disclosed that the patient had pain and a spinal issue.
Someone who saw the post recognized the details and sent it to the resident's daughter, who then filed a complaint with federal regulators. The daughter had not authorized any public sharing of her mother's medical information or her own identification in connection with her mother's care.
The facility's own Health Information Manager, identified as Staff F in inspection records, admitted to making the social media comment about the resident's hospital transfer. This represents a direct violation of federal privacy protections that require nursing homes to keep all resident medical and personal information confidential.
Staff F was not counseled about the privacy violation until September 15 — more than two weeks after the post went live and reached an unknown number of social media users. The delay meant the resident's private medical information remained publicly accessible during that entire period.
The facility's Quality Director learned about the social media breach on September 15 when the Social Service Director informed them that someone had posted a comment about Resident #77's hospital transfer on a social media platform. This suggests the facility had no monitoring system in place to detect when staff violated resident privacy on social media.
Mountain View Community's own social media policy, revised as recently as June 29, 2023, explicitly states that "Employees must take proper care not to purposely or inadvertently disclose any information that is confidential or sensitive." The Health Information Manager's post violated this clear policy directive.
The position of Health Information Manager carries special responsibility for protecting patient privacy. This role typically involves overseeing compliance with federal privacy laws and training other staff on confidentiality requirements. Having the person responsible for information privacy be the one who violated it represents a particularly serious breach of trust.
Federal inspectors classified this as a privacy violation affecting "few" residents, but the impact extends beyond the single resident whose information was shared. The incident demonstrates systemic failures in staff training and oversight that could affect any resident at the facility.
The social media post created a cascade of privacy violations. Not only was the resident's medical condition disclosed without consent, but the inclusion of family member names allowed community members to identify exactly which resident was involved. This type of detailed personal information can spread rapidly on social media platforms.
The timing of the facility's response raises additional concerns. The post remained public from August 28 until at least September 15, when staff finally received counseling. During those 18 days, the resident's private medical information was accessible to anyone who saw the original post or any shares or screenshots that others might have made.
Mountain View Community's failure to immediately detect and address the privacy breach suggests inadequate monitoring of staff social media activity. Many healthcare facilities have policies requiring employees to avoid posting about work entirely, but this facility's policy only prohibited sharing confidential information — a standard that proved difficult to enforce.
The Health Information Manager's admission that they posted the information indicates either a fundamental misunderstanding of privacy requirements or a deliberate decision to ignore them. Either scenario points to serious gaps in staff training or oversight at the facility.
Federal privacy laws require healthcare facilities to protect all resident information, including basic details about hospital transfers. The law makes no exception for posts that staff might consider harmless or general in nature. Any information that could identify a specific resident and their medical condition is protected.
The resident's daughter discovered the privacy violation only because someone else recognized the details and forwarded the post to her. This suggests the information was specific enough that community members could easily identify the family involved, amplifying the privacy harm.
The facility's social media policy revision in June 2023 indicates recent awareness of social media privacy risks, making the August violation particularly troubling. Staff had access to updated guidance about protecting confidential information online but failed to follow it.
The September 15 counseling session came only after the facility learned that the privacy breach had been discovered and reported. This reactive approach suggests the facility might not have addressed the violation without external pressure from the complaint process.
Mountain View Community's handling of this incident reveals broader questions about staff supervision and privacy protection protocols. The Health Information Manager's role should have made them especially aware of privacy requirements, yet they became the source of the violation.
The social media post's inclusion of family member names created additional privacy risks beyond the resident's medical information. Family members have their own privacy rights that were violated when their names were connected to a relative's medical situation without their consent.
Federal inspectors determined the facility failed to protect personal privacy for the resident, marking this as a violation of fundamental patient rights. The "minimal harm" classification reflects that the specific medical details shared were relatively limited, but the precedent of staff sharing any resident information publicly creates ongoing risk.
The incident demonstrates how quickly private medical information can spread in the social media age. Once posted online, the resident's information became accessible to an unlimited audience, with no way to control further sharing or ensure complete removal.
The facility's failure to prevent this privacy breach, combined with the delayed response once it occurred, suggests systemic weaknesses in protecting resident confidentiality that could affect other patients receiving care at Mountain View Community.
Full Inspection Report
The details above represent a summary of key findings. View the complete inspection report for Mountain View Community from 2025-11-14 including all violations, facility responses, and corrective action plans.
Additional Resources
Data source: Official federal inspection data from the Centers for Medicare & Medicaid Services (CMS).
Editorial process: AI-synthesized regulatory data, reviewed for accuracy by our editorial team.
Professional review: All content reviewed by Christopher F. Nesbitt, Sr., NH EMT & BU-trained Paralegal.
Last verified: June 20, 2026 · Our methodology
MOUNTAIN VIEW COMMUNITY in OSSIPEE, NH was cited for violations during a health inspection on November 14, 2025.
The August 28 social media post revealed that Resident #77 was being transferred from the nursing home to a local hospital.
Health inspections identify deficiencies that facilities must correct. Violations range from minor documentation issues to serious safety concerns. Review the full report below for specific details and facility response.