Woodstock Valley Health: Cold Food Served to Residents - VA
On the evening of September 22, 2025, inspectors at Woodstock Valley Health and Rehabilitation followed a dinner cart from the kitchen to the Rosewood Unit. The cart carried lasagna with meat sauce, sliced carrots, green beans, and mashed potatoes. The facility's own district manager for dietary, identified in inspection records as OSM #11, walked alongside the cart with them.
By the time the last tray was served to the last resident on the unit, twenty minutes had passed. It was approximately 6:05 p.m.
Two inspectors watched the district manager lift the cover from a test tray and take temperatures across each dish. The lasagna read 127 degrees Fahrenheit. The green beans were 117. The carrots were 113. The mashed potatoes were 112.
The district manager then tasted everything on the tray. When inspectors asked her to describe what she'd found, she said the food could have been warmer. When they asked directly whether the food was palatable, she said it was not. She said it should have been at least 130 degrees.
That standard, 130 degrees, is the facility's own benchmark. Not one item on the tray reached it. The potatoes fell 18 degrees short. The carrots missed by 17. The green beans by 13. Even the lasagna, the warmest dish on the tray, came in three degrees below the minimum.
The residents on the Rosewood Unit received those trays. The test tray, identical to what they were served, was the one the district manager said wasn't palatable.
This was not a borderline situation requiring technical interpretation. The facility's own representative, the person employed by the company to oversee dietary operations across multiple locations, ate the food, measured the food, and said it fell short. She offered no explanation for how the cart lost that much heat between the kitchen and the unit, or what had prevented the problem from being caught before trays were distributed.
Three days later, on September 25, inspectors met with the executive director, the vice president of operations, and the regional director of clinical services. All three were informed of what had been found on the Rosewood Unit. The inspection record notes that no further information was provided before the survey concluded the following day.
The deficiency was cited under federal standards requiring that food served to residents be palatable, attractive, and at a safe and appetizing temperature. Inspectors classified the level of harm as minimal harm or potential for actual harm, and noted that some residents were affected.
What the record does not show is any response from facility leadership beyond receiving the information. No explanation of what changed. No account of what residents on the Rosewood Unit were told, or whether anyone checked how often their dinners arrived cold before an inspector happened to follow the cart.
The district manager said the food was not palatable. That was on a Monday. By Friday, the survey was done and the facility's executives had been notified. The residents on the Rosewood Unit had eaten dinner four more times in between.
Full Inspection Report
The details above represent a summary of key findings. View the complete inspection report for Woodstock Valley Health and Rehabilitation from 2025-09-26 including all violations, facility responses, and corrective action plans.
Additional Resources
Data source: Official federal inspection data from the Centers for Medicare & Medicaid Services (CMS).
Editorial process: AI-synthesized regulatory data, reviewed for accuracy by our editorial team.
Professional review: All content reviewed by Christopher F. Nesbitt, Sr., NH EMT & BU-trained Paralegal.
Last verified: June 27, 2026 · Our methodology
Woodstock Valley Health and Rehabilitation in WOODSTOCK, VA was cited for violations during a health inspection on September 26, 2025.
On the evening of September 22, 2025, inspectors at Woodstock Valley Health and Rehabilitation followed a dinner cart from the kitchen to the Rosewood Unit.
Health inspections identify deficiencies that facilities must correct. Violations range from minor documentation issues to serious safety concerns. Review the full report below for specific details and facility response.