Park View Rehab Center: Visitor Rights Violation - IL
That was September 15th. Nobody called the visitor back. Nobody told the resident to reach out. Nobody from administration made contact with the visitor to work anything out. The visit simply ended, and staff documented it in a progress note as if escorting someone out of a resident's room were an ordinary task: "Staff assisted visitor (V3) out of the (R1's) room."
The resident, identified in inspection records only as R1, is bed bound. She cannot go elsewhere in the building to see her guest. When her roommate, R3, objected to the visitor's presence, the facility's response was to remove the visitor. That was the whole response.
Three days later, on September 18th, when inspectors asked the assistant administrator about it, she said she had been working at the facility since August 25th. She had not contacted the visitor to discuss what happened. She had not told the resident to call her visitor and resume the visits. She offered no explanation for why no alternative had been arranged, such as a private space elsewhere in the building where R1 could have seen her guest.
The assistant director of nursing, a certified nursing assistant, a registered nurse, a licensed practical nurse, and a second certified nursing assistant all told inspectors the same thing: R1 had equal rights to receive a visitor in her room. They knew it. The charge nurse who was working the floor on September 15th, identified as V10, knew it too. He told inspectors he had offered R3 what he called "reality orientation," explaining that R1 is allowed to have visitors even if R3 doesn't want them there. He said the facility should have made another arrangement for R1 to see her visitor instead of sending the guest away.
He had worked at the facility for seven years.
The visitation policy on file at the facility, undated, states that a resident is permitted to have visitors as the resident permits. The resident rights policy, dated January 2016, states that residents are entitled to exercise their rights. The visitor was removed anyway, and the matter sat unresolved through at least September 18th, when inspectors were still asking questions about it.
What the inspection does not contain is any indication that R1 was ever told she could still see her visitor, or that anyone at the facility reached out to V3 after September 15th, or that a private meeting space was ever offered. The progress note from that afternoon records the removal. There is no follow-up note.
Inspectors cited the facility under F0564, which covers resident visitation rights, and classified the harm level as minimal harm or potential for actual harm, with few residents affected. That classification reflects regulatory language. What it describes is a woman who cannot get out of bed, whose visitor was walked out of her room, and who had no one at her facility tell her for at least three days that she was still entitled to see that person.
The assistant administrator had been on the job for three weeks when inspectors asked her about it. She had not spoken to the visitor. She had not spoken to the resident about resuming the visits. She said so herself.
Every staff member who was asked said R1 had equal rights. None of them had done anything about it.
Full Inspection Report
The details above represent a summary of key findings. View the complete inspection report for Park View Rehab Center from 2025-09-19 including all violations, facility responses, and corrective action plans.
Additional Resources
Data source: This article is based on inspection data downloaded directly from the Centers for Medicare & Medicaid Services (CMS) via Medicare.gov. CMS releases inspection reports in bulk; we publish the findings as documented by state surveyors in the official Form CMS-2567 Statement of Deficiencies.
Plan of correction: The CMS report we receive does not include the facility's plan of correction. Facilities submit plans of correction separately to state survey agencies and those responses may not be reflected in CMS data at the time of publication. The absence of a plan of correction in our data does not mean one was not filed. Readers who want information about corrective steps taken are encouraged to contact the facility directly or their state survey agency.
Corrections may have occurred: Inspection reports reflect conditions observed on the date of the survey. Facilities may have implemented corrections, staffing changes, additional training, or other remediation since the report was issued. We report what CMS provides and encourage readers to seek current information from the facility.
Editorial process: Inspection findings are extracted from CMS source documents and synthesized using AI, reviewed for factual accuracy against the original report by our editorial team.
Professional review: All content reviewed by Christopher F. Nesbitt, Sr., NH EMT & BU-trained Paralegal.
Last verified: September 16, 2026 · Our methodology
PARK VIEW REHAB CENTER in CHICAGO, IL was cited for violations during a health inspection on September 19, 2025.
Nobody called the visitor back.
Health inspections identify deficiencies that facilities must correct. Violations range from minor documentation issues to serious safety concerns. Review the full report below for specific details and facility response.