North Ridge Health And Rehab: Call Light Delays - MN
The finding came from a complaint inspection completed September 11, 2025. Inspectors reviewed call light logs and interviewed residents and staff, and what they found was consistent: residents who needed two staff members to assist them waited far longer than anyone at the facility was willing to defend.
The resident identified in inspection records as R6 has severe cognitive impairment and cannot walk. She requires substantial help with daily activities and is incontinent of both bowel and bladder. Her care plan directed staff to change her disposable briefs when soiled and to keep her call light within reach. Since an unspecified date, her care plan also required that any staff working with her do so in pairs, meaning no single aide could respond to her call alone.
Her call light log told the story plainly. Over the reviewed period, R6 activated her call light 19 times. Staff answered those calls in anywhere from 15 to 63 minutes.
R6 told inspectors it sometimes took staff 15 to 20 minutes to reach her. She said she waited for help to get changed and laid wet in the meantime. She said she did not like the smell of urine or being wet.
A second resident, identified as R3, faced similar waits. A nursing assistant, identified as NA-B, acknowledged it was possible R3 had incontinence episodes while waiting too long for help, and described that as uncomfortable and embarrassing.
When a registered nurse identified as RN-A was asked about R3's call light response times, she said they "were not great." She offered an explanation: R3 was verbally abusive to staff. R3 would yell at aides, kick them out of her room, and make false accusations about the care she received. Because of that, NA staff were afraid to help her. RN-A acknowledged that the facility would need to come up with a plan to provide more timely care, and that staff were required to meet a resident's care needs even when that care came with challenges.
The director of nursing told inspectors the expectation was to answer call lights as soon as possible. She acknowledged she had reviewed the call light reports before handing them over to the surveyor. She said the response times were "not the facility's best" and that the facility would develop a plan to answer call lights more quickly for residents who required two-person care.
That plan did not yet exist at the time of the inspection.
The tension at the center of this finding is not complicated. The facility knew certain residents required two staff members to assist them. The facility also knew, from its own call light logs, that those residents were waiting far longer than anyone else. The director of nursing had looked at those logs. The response was an acknowledgment and a promise of a future plan.
Meanwhile, R6 laid wet.
Staff fear of a difficult resident is a real operational problem in nursing homes. Residents with cognitive impairment sometimes lash out, and aides who feel unsafe are less likely to respond quickly. But the inspection record is clear that RN-A understood this did not excuse the delays. The facility's own registered nurse said it out loud: staff are required to meet care needs even when those needs are hard.
What the inspection does not contain is any evidence that the facility had already acted on that understanding before surveyors arrived.
R6 said she did not like smelling of urine. She said she did not like being wet. Those are not clinical observations. They are the words of a person describing what it feels like to wait an hour for someone to come.
Full Inspection Report
The details above represent a summary of key findings. View the complete inspection report for North Ridge Health and Rehab from 2025-09-11 including all violations, facility responses, and corrective action plans.
Additional Resources
Data source: Official federal inspection data from the Centers for Medicare & Medicaid Services (CMS).
Editorial process: AI-synthesized regulatory data, reviewed for accuracy by our editorial team.
Professional review: All content reviewed by Christopher F. Nesbitt, Sr., NH EMT & BU-trained Paralegal.
Last verified: June 29, 2026 · Our methodology
North Ridge Health And Rehab in NEW HOPE, MN was cited for violations during a health inspection on September 11, 2025.
The finding came from a complaint inspection completed September 11, 2025.
Health inspections identify deficiencies that facilities must correct. Violations range from minor documentation issues to serious safety concerns. Review the full report below for specific details and facility response.