Greenwood Center: Staff Called Residents B*tches - RI
Staff A displayed increasingly erratic behavior throughout her shift at Greenwood Center, calling herself Superman, flexing her muscles, and dancing with a broom, according to federal inspection records. Multiple staff members witnessed her verbally abusing residents and refusing to provide care.
The incident involved Resident ID #3, who was readmitted to the facility in January 2025 following a stroke. The resident has intact cognition, according to assessment scores.
Staff B witnessed Staff A verbally abusing the resident, calling him "a disgusting btch," according to a progress note dated September 4 by the Director of Nursing Services.
When inspectors interviewed the resident on September 11, he said Staff A "was not nice to him and refused to help him when he asked."
Licensed Practical Nurse Staff C told inspectors she witnessed Staff A walk out of the resident's room and say "that stupid btch" before refusing to perform care.
The aide's behavior escalated throughout the day. Registered Nurse Staff D reported that Staff B told her Staff A was calling residents names including "b*tch," "disgusting" and "fat." Staff also reported that Staff A was "aggressive with residents during care."
Staff D told inspectors that Staff A's erratic behaviors became worse after her lunch break, when she appeared intoxicated. Despite this observation, Staff D acknowledged she did not tell Staff A to leave immediately.
At approximately 9:30 PM, Staff A yelled that she was quitting her job. Staff D then told her to leave.
But Staff A didn't go.
She was found wandering on a different floor and was again asked to leave. Time sheet records show Staff A didn't punch out until 10:55 PM, indicating she remained in the facility for one hour and 25 minutes after being told to go.
Staff D eventually called police to escort Staff A off the property because "she was hanging around the facility and was found on different units."
Even then, Staff A's presence at the facility continued. When LPN Staff E arrived for her 11:00 PM to 7:00 AM shift, she found Staff A still at the time clock. Staff E had to assist Staff A with collecting her belongings and escort her out of the building.
The Director of Nursing Services acknowledged to inspectors that "although staff had identified that Staff A appeared to be intoxicated and was witnessed being verbally and physically abusive to residents she was not told to leave immediately."
The facility's handling of the incident raises questions about resident protection protocols when staff appear impaired. Federal regulations require nursing homes to ensure residents are free from verbal and physical abuse, and to take immediate action when abuse is witnessed or reported.
The inspection was conducted in response to a complaint filed about the facility. Federal inspectors determined the violations caused minimal harm or potential for actual harm to a few residents.
Resident ID #3, who has anxiety along with stroke-related conditions, experienced the verbal abuse while cognitively aware of what was happening, according to the inspection records. The resident's intact cognition means he fully understood Staff A's refusal to help and the derogatory names she called him.
The incident highlights broader concerns about staffing oversight in nursing facilities, particularly regarding the immediate removal of staff who appear intoxicated or display abusive behavior toward vulnerable residents.
Full Inspection Report
The details above represent a summary of key findings. View the complete inspection report for Greenwood Operations Dba Greenwood Center from 2025-09-11 including all violations, facility responses, and corrective action plans.
Additional Resources
Data source: Official federal inspection data from the Centers for Medicare & Medicaid Services (CMS).
Editorial process: AI-synthesized regulatory data, reviewed for accuracy by our editorial team.
Professional review: All content reviewed by Christopher F. Nesbitt, Sr., NH EMT & BU-trained Paralegal.
Last verified: June 20, 2026 · Our methodology
Greenwood Operations DBA Greenwood Center in Warwick, RI was cited for violations during a health inspection on September 11, 2025.
Multiple staff members witnessed her verbally abusing residents and refusing to provide care.
Health inspections identify deficiencies that facilities must correct. Violations range from minor documentation issues to serious safety concerns. Review the full report below for specific details and facility response.