Central Continuing Care: Family Member Pulls Resident Hair - NC
The incident occurred at Central Continuing Care on Newsome Street when Family Member #1 became angry about the condition of Resident #50's closet and clothing. The resident, who has grey, wavy hair pulled back in a 3-to-5-inch ponytail, listened from her doorway as the family member yelled loudly enough for everyone on the hall to hear.
Resident #50 told inspectors that Family Member #1 "had yelled at her throughout their relationship." During this visit, the family member was specifically upset that the closet was not organized and contained dirty clothes.
While nursing assistant NA #1 was talking to the resident, Family Member #1 grabbed Resident #50's ponytail and used it to move her wheelchair from the doorway back into her room. The resident told inspectors the hair-pulling "did not hurt" but "made her angry towards Family Member #1."
Resident #50 told the family member to leave. Family Member #1 departed within 15 minutes of arriving at the facility.
The resident denied any injury from the incident. She spoke with a law enforcement officer but declined to press charges.
After the incident, Assistant Director of Nursing conducted a skin assessment of Resident #50's scalp. The resident denied injuries or pain during the examination.
The facility's Social Worker interviewed Resident #50, who declined to see the physician or mental health services for the incident. The resident requested that Family Member #1 not return "for the time being" but did not want the family member permanently banned from the facility.
Director of Nursing revealed that NA #1 reported the incident immediately. The director went to the hallway and confirmed that Family Member #1 had already left the facility. During her interview with Resident #50, the director was told that the family member "had pulled her hair and that she was not injured."
The facility allowed Family Member #1 to return with supervised visits only. However, the Director of Nursing stated that the family member "had not answered her phone or responded to text messages since the incident."
Law enforcement did not file a report about the incident.
Federal inspectors attempted to contact Family Member #1 by telephone on September 11, 2025, at 5:04 PM, but the call was unsuccessful with no option for voicemail. Inspectors also attempted to reach law enforcement at 5:16 PM but were unsuccessful.
The incident violated federal regulations requiring nursing homes to protect residents from abuse and ensure their right to be free from physical mistreatment. The facility received a citation for minimal harm with the potential for actual harm affecting few residents.
Nursing assistant NA #1 witnessed the hair-pulling incident and immediately reported it to the Director of Nursing, who responded by going to the hallway to confirm the family member had left and interviewing the resident about what happened.
The resident's refusal to press charges and request that the family member not be permanently banned suggests a complicated family dynamic. Despite describing a relationship characterized by yelling and the physical incident of hair-pulling, Resident #50 wanted to maintain some connection with Family Member #1.
The facility's response included immediate assessment for injury, interviews with the resident about her preferences for medical and mental health services, and implementation of supervised visits for any future contact with the family member.
However, the family member's complete lack of response to phone calls and text messages from facility staff since the incident has left the supervised visit arrangement untested. The Director of Nursing's attempts to establish communication have gone unanswered.
The September 11, 2025 inspection was conducted in response to a complaint about the incident. Federal inspectors documented the facility's handling of the situation, including staff reporting procedures, injury assessment protocols, and the resident's stated preferences about ongoing family contact.
Resident #50 remains at Central Continuing Care, having declined additional medical evaluation or mental health services related to the hair-pulling incident that occurred in full view of staff and other residents on her hallway.
Full Inspection Report
The details above represent a summary of key findings. View the complete inspection report for Central Continuing Care from 2025-09-11 including all violations, facility responses, and corrective action plans.
Additional Resources
Data source: Official federal inspection data from the Centers for Medicare & Medicaid Services (CMS).
Editorial process: AI-synthesized regulatory data, reviewed for accuracy by our editorial team.
Professional review: All content reviewed by Christopher F. Nesbitt, Sr., NH EMT & BU-trained Paralegal.
Last verified: June 20, 2026 · Our methodology
Central Continuing Care in Mount Airy, NC was cited for violations during a health inspection on September 11, 2025.
The resident told inspectors the hair-pulling "did not hurt" but "made her angry towards Family Member #1." Resident #50 told the family member to leave.
Health inspections identify deficiencies that facilities must correct. Violations range from minor documentation issues to serious safety concerns. Review the full report below for specific details and facility response.