Thryve of Burbank: CNA on Phone During Shower - IL
The incident happened on August 28, 2025. The resident, identified in inspection records only as R1, is paralyzed from the waist down and fully dependent on staff for bathing. She cannot bathe herself. Her care plan documents an alteration in musculoskeletal status related to paraplegia and limited mobility. Shower days are Mondays and Thursdays, and records confirm she received one on August 28.
During that shower, the CNA, identified as V5, was on her personal phone. A licensed practical nurse told V5 to get off the phone. The resident was upset.
The Director of Nursing, V8, learned about it the following day, August 29. The administrator, V9, didn't find out until September 2, when the Assistant Director of Nursing told him, four days after V8 already knew.
By September 1, the facility had issued V5 a formal written warning. The disciplinary form cited Rule 25: unauthorized use of cell phones or similar devices for personal needs. The director of nursing signed it. The listed deficiency was "use of electronic devices on unit."
What the facility attached to that disciplinary form is worth reading closely. The supervisor's written justification for the warning noted that personal devices like smartphones "are widely used in healthcare for communication, access to clinical information, and patient monitoring," and acknowledged they "present risks like distraction, data breaches, and a potential for depersonalizing care if not managed properly." That language, explaining the general landscape of device use in healthcare, appears in the same document disciplining an employee for using her phone during a completely dependent resident's shower.
The administrator told inspectors that all staff are informed at hiring and at monthly meetings not to use personal phones in resident areas or on the units. Staff caught on a phone call must step off the unit entirely. If he sees someone on a phone, he educates them and writes them up.
He also told inspectors the facility does not have a cell phone policy.
What the facility does have is a line in the employee handbook. It reads: "Do not use devices during working time that obstruct or restrict your hearing (such as cell phones, MP4 players, and other similar devices), except for cell phone use authorized by management."
The handbook language says nothing about phones during resident care. It addresses hearing obstruction. A CNA on a phone call during a shower could argue she heard everything fine.
The director of nursing told inspectors she personally advises staff to step out of resident areas if she sees them on their phones. She confirmed she was told about R1's incident on August 29. She said a CNA is expected not to be on a personal phone call during a resident's shower.
Federal inspectors cited the violation under F0550, which covers resident rights and dignity. The cited level of harm was minimal harm or potential for actual harm, affecting few residents.
R1 requires assistance with both lower extremities due to paraplegia. She is, by the facility's own records, dependent on staff with showering. She was upset. A nurse had to intervene. And the person responsible for running the building didn't hear about it until nearly a week later.
The CNA got a formal warning. The facility pointed to a handbook line about hearing obstruction and monthly meetings no one documented. R1 still has shower days on Mondays and Thursdays.
Full Inspection Report
The details above represent a summary of key findings. View the complete inspection report for Thryve of Burbank from 2025-09-03 including all violations, facility responses, and corrective action plans.
Additional Resources
Data source: Official federal inspection data from the Centers for Medicare & Medicaid Services (CMS).
Editorial process: AI-synthesized regulatory data, reviewed for accuracy by our editorial team.
Professional review: All content reviewed by Christopher F. Nesbitt, Sr., NH EMT & BU-trained Paralegal.
Last verified: June 30, 2026 · Our methodology
Thryve of Burbank in BURBANK, IL was cited for violations during a health inspection on September 3, 2025.
The incident happened on August 28, 2025.
Health inspections identify deficiencies that facilities must correct. Violations range from minor documentation issues to serious safety concerns. Review the full report below for specific details and facility response.