Riverside Post Acute: Broken Call Light, Leaking Roof - FL
The Maintenance Director confirmed it himself. He pulled up the facility's electronic maintenance reporting system during the inspection and found no active work orders for the room. He searched completed orders going back 30 days. Nothing there either.
He said he had learned about the broken call light the day before the inspection. He had called a technician. The technician wasn't available for two more days.
When the inspector asked what the plan was for Resident #6 in the meantime, the Maintenance Director said the resident would be moved. He did not say when.
At 2:40 in the afternoon, the inspector toured both rooms with the Maintenance Director. Resident #6's personal belongings were still in the room. The red light was still flashing. The resident had not been moved.
For a person living in a memory care unit, a call light is not a convenience. It is often the only way to summon help. Residents in memory care frequently cannot walk to a nurses' station, cannot find a phone, cannot reliably communicate distress to someone passing in the hallway. The call light is the system. When it doesn't work, the system doesn't work.
The inspection report does not say how long Resident #6 had been without a functioning call light before staff learned of it. It does not say what condition the resident was in or whether anyone had checked on them more frequently to compensate. It says the belongings were still there and the light was still flashing.
Down the hall, the second room told a different kind of story. As the inspector and the Maintenance Director approached Resident #5's room, the Maintenance Director noticed a trash bin sitting on the floor. Water was dripping from a vent in the ceiling into the bin.
He said he hadn't known about it. The maintenance system confirmed that: no work order had been submitted for that room either.
The inspection was a complaint survey, meaning someone had contacted regulators before the September 2 visit. The report does not identify who filed the complaint or what specifically prompted it. What inspectors found when they arrived was a maintenance operation with no record of either problem and a Maintenance Director learning about both issues, in real time, while walking through his own facility with a federal inspector.
The agency rated the violations at the lowest level of harm, minimal harm or potential for actual harm, affecting few residents. That classification reflects the regulatory framework's assessment of immediate physical injury. It does not capture what it means to be a person with memory loss, in a locked unit, with no reliable way to call for help, while staff debate scheduling a technician and consider, without committing to, moving you somewhere else.
Resident #6's light was still flashing when the inspector left the unit. The belongings were still in the room.
Full Inspection Report
The details above represent a summary of key findings. View the complete inspection report for Riverside Post Acute from 2025-09-02 including all violations, facility responses, and corrective action plans.
Download the official CMS inspection PDF from Medicare.gov
Additional Resources
Data source: This article is based on inspection data downloaded directly from the Centers for Medicare & Medicaid Services (CMS) via Medicare.gov. CMS releases inspection reports in bulk; we publish the findings as documented by state surveyors in the official Form CMS-2567 Statement of Deficiencies.
Plan of correction: The CMS report we receive does not include the facility's plan of correction. Facilities submit plans of correction separately to state survey agencies and those responses may not be reflected in CMS data at the time of publication. The absence of a plan of correction in our data does not mean one was not filed. Readers who want information about corrective steps taken are encouraged to contact the facility directly or their state survey agency.
Corrections may have occurred: Inspection reports reflect conditions observed on the date of the survey. Facilities may have implemented corrections, staffing changes, additional training, or other remediation since the report was issued. We report what CMS provides and encourage readers to seek current information from the facility.
Editorial process: Inspection findings are extracted from CMS source documents and synthesized using AI, reviewed for factual accuracy against the original report by our editorial team.
Professional review: All content reviewed by Christopher F. Nesbitt, Sr., NH EMT & BU-trained Paralegal.
Last verified: September 19, 2026 · Our methodology
RIVERSIDE POST ACUTE in JACKSONVILLE, FL was cited for violations during a health inspection on September 2, 2025.
The Maintenance Director confirmed it himself.
Health inspections identify deficiencies that facilities must correct. Violations range from minor documentation issues to serious safety concerns. Review the full report below for specific details and facility response.