Franklin Plaza Extended Care: Incontinence Care Gaps - OH
The inspection, completed September 2, 2025, was triggered by a complaint. Inspectors determined the deficiency affected a small number of residents and assigned it the lowest level of harm classification, citing minimal harm or potential for actual harm. The complaint number logged was 2588569.
Incontinence care is among the most fundamental obligations in a nursing home setting. When a care plan doesn't specify how often that care is to be provided, the gap isn't abstract. A resident who needs to be checked and changed regularly, but whose schedule is nowhere written down, depends entirely on whoever happens to be working that shift to make a judgment call. Some shifts that call gets made well. Some shifts it doesn't.
Franklin Plaza Extended Care sits at 3600 Franklin Boulevard in Cleveland's near west side. The facility's federal identification number is 365388.
The inspection report, as filed with the Centers for Medicare and Medicaid Services, does not describe what residents experienced as a result of the missing frequency guidance. It does not name the residents affected or describe how long the gap in care planning had existed before the complaint was filed. What it records is the finding itself: the frequency for incontinence care was not identified.
That narrowness is worth sitting with. A complaint inspection begins with someone, somewhere, deciding the situation was serious enough to report. The inspection that followed confirmed something was wrong. The documentation that should have told staff how often to provide care simply did not say.
The deficiency was cited under the complaint, not as part of a broader standard survey of the facility. That means inspectors were not conducting a scheduled comprehensive review of all care practices. They came because someone called.
CMS rated the harm level as minimal, the lowest tier in its classification system. That designation reflects the agency's assessment of what inspectors found documented, not necessarily what residents experienced in the time before the complaint was filed or before inspectors arrived. The report notes few residents were affected.
For the residents who were affected, the experience of incontinence in a nursing home is not a minor administrative matter. It is one of the most dignity-sensitive aspects of daily life in a care facility. Being left wet or soiled, even briefly, because no written schedule existed to prompt staff to check, is the kind of harm that doesn't always leave a mark in a chart.
The facility has been directed to contact the nursing home or the state survey agency for information on its plan of correction. The inspection report itself does not describe what corrective steps Franklin Plaza has taken or committed to taking.
The report was printed August 8, 2026, reflecting the standard processing lag between inspection completion and formal documentation.
What the record does not contain is any account of a resident describing what the gap in care planning meant for them on a given day, in a given hour, waiting.
Full Inspection Report
The details above represent a summary of key findings. View the complete inspection report for Franklin Plaza Extended Care from 2025-09-02 including all violations, facility responses, and corrective action plans.
Additional Resources
Data source: This article is based on inspection data downloaded directly from the Centers for Medicare & Medicaid Services (CMS) via Medicare.gov. CMS releases inspection reports in bulk; we publish the findings as documented by state surveyors in the official Form CMS-2567 Statement of Deficiencies.
Plan of correction: The CMS report we receive does not include the facility's plan of correction. Facilities submit plans of correction separately to state survey agencies and those responses may not be reflected in CMS data at the time of publication. The absence of a plan of correction in our data does not mean one was not filed. Readers who want information about corrective steps taken are encouraged to contact the facility directly or their state survey agency.
Corrections may have occurred: Inspection reports reflect conditions observed on the date of the survey. Facilities may have implemented corrections, staffing changes, additional training, or other remediation since the report was issued. We report what CMS provides and encourage readers to seek current information from the facility.
Editorial process: Inspection findings are extracted from CMS source documents and synthesized using AI, reviewed for factual accuracy against the original report by our editorial team.
Professional review: All content reviewed by Christopher F. Nesbitt, Sr., NH EMT & BU-trained Paralegal.
Last verified: September 28, 2026 · Our methodology
FRANKLIN PLAZA EXTENDED CARE in CLEVELAND, OH was cited for violations during a health inspection on September 2, 2025.
The inspection, completed September 2, 2025, was triggered by a complaint.
Health inspections identify deficiencies that facilities must correct. Violations range from minor documentation issues to serious safety concerns. Review the full report below for specific details and facility response.