Concord Care Center of Toledo: Pest Control Failures - OH
Federal health inspectors cited the nursing home on September 2, 2025, following a complaint investigation that found the facility deficient in pest control, specifically its failure to maintain a program to prevent or address mice, insects, or other pests. The citation covered a pattern of deficiencies across the facility, not a single isolated incident.
The inspection finding carried a scope and severity level that regulators use to describe problems occurring in more than one instance, with potential to cause more than minimal harm to residents, even where no actual harm had yet been documented.
No actual harm was documented. That qualifier appears in the inspection record. It does not mean inspectors found nothing.
A pattern means inspectors found the same problem in multiple places, or at multiple times, or both. A pest control deficiency at that level means the facility wasn't catching and addressing infestations as they emerged. It means residents living in the affected areas were sharing their environment with whatever had found its way in.
Nursing home residents are not a population that can simply move away from a problem. Many cannot leave their rooms without assistance. Some cannot leave their beds at all. A resident who notices a mouse near their belongings, or insects near their food, or pests in their bathroom, has limited options. They can call for a staff member. They can wait.
The complaint that triggered the investigation came from outside the facility, someone who contacted regulators rather than accepting the conditions as they were. Inspectors arrived and found enough to confirm what the complaint alleged.
Concord Care Center of Toledo reported a correction date of October 29, 2025, nearly two months after inspectors walked through the building and documented what they found. Two months is the window between the citation and the facility's own stated date for having addressed it.
What changed in those two months, and what the facility did to address the pattern, is not described in the inspection record.
Pest control failures in nursing homes carry particular weight because of where pests go. They move through walls and under doors. They find food storage areas and medication rooms and the spaces between residents' belongings. Mice can chew through packaging. Insects can contaminate surfaces. In a building where residents with compromised immune systems eat, sleep, and receive medical care, the presence of pests is not a minor inconvenience.
The citation falls under the environmental deficiencies category, which covers the physical conditions in which residents live. Federal oversight of nursing homes includes these conditions because the environment is part of the care. A facility that cannot keep pests out of a building is not fully controlling the safety of the space where residents spend their days and nights.
The inspection was a complaint investigation, which means it was not a routine survey. Someone saw something and reported it. That step, a person deciding to contact regulators rather than let the situation continue, is what put inspectors in the building on September 2.
Complaint investigations are narrower than full surveys. Inspectors came to look at pest control, and they found a pattern. The rest of the building, on that day, was not the subject of the investigation.
Concord Care Center of Toledo is a licensed nursing facility in Toledo, Ohio. The September citation is part of its federal inspection record.
The facility now says the problem is corrected. Inspectors have not yet returned to verify that claim. Until they do, the correction exists only as a date the facility reported, and the pattern that prompted a complaint, and then a federal citation, remains the last thing inspectors formally documented about the conditions inside.
The resident who lived through whatever prompted that complaint did not have the option of waiting for October 29.
Full Inspection Report
The details above represent a summary of key findings. View the complete inspection report for Concord Care Center of Toledo from 2025-09-02 including all violations, facility responses, and corrective action plans.
Additional Resources
Data source: This article is based on inspection data downloaded directly from the Centers for Medicare & Medicaid Services (CMS) via Medicare.gov. CMS releases inspection reports in bulk; we publish the findings as documented by state surveyors in the official Form CMS-2567 Statement of Deficiencies.
Plan of correction: The CMS report we receive does not include the facility's plan of correction. Facilities submit plans of correction separately to state survey agencies and those responses may not be reflected in CMS data at the time of publication. The absence of a plan of correction in our data does not mean one was not filed. Readers who want information about corrective steps taken are encouraged to contact the facility directly or their state survey agency.
Corrections may have occurred: Inspection reports reflect conditions observed on the date of the survey. Facilities may have implemented corrections, staffing changes, additional training, or other remediation since the report was issued. We report what CMS provides and encourage readers to seek current information from the facility.
Editorial process: Inspection findings are extracted from CMS source documents and synthesized using AI, reviewed for factual accuracy against the original report by our editorial team.
Professional review: All content reviewed by Christopher F. Nesbitt, Sr., NH EMT & BU-trained Paralegal.
Last verified: September 27, 2026 · Our methodology
CONCORD CARE CENTER OF TOLEDO in TOLEDO, OH was cited for violations during a health inspection on September 2, 2025.
The citation covered a pattern of deficiencies across the facility, not a single isolated incident.
Health inspections identify deficiencies that facilities must correct. Violations range from minor documentation issues to serious safety concerns. Review the full report below for specific details and facility response.