Broadview Multi Care: Credit Card Theft Spree - OH
Former CNA #612 charged residents' cards without permission from June 25 to July 26, 2025, at Broadview Multi Care Center. The scheme affected at least four residents, including patients with progressive dementia who had no knowledge of the purchases.
The first victim was Former Resident #168, whose card was charged $84.24 on June 25. The transaction included an email address with the CNA's known nickname.
Resident #26's credit card was hit twice in July — $187.70 on July 16 and $56.16 on July 19. When interviewed on August 20, Resident #26 told the administrator he didn't have any credit cards and had no knowledge of the Victoria's Secret transactions.
Former Resident #165 suffered the most extensive theft. The CNA used three of her credit cards for multiple unauthorized charges. Former Resident #167, who had progressive dementia, also had her bank card used for Victoria's Secret purchases.
The healthcare investigator specialist discovered the broader pattern of theft when he requested transaction records from Victoria's Secret on August 13. He found "more victims" beyond the single resident initially reported in the facility's incident report.
But Broadview's administrator failed to investigate the additional victims, even after learning about them.
The investigator told the administrator on August 13 or 14 that there were more affected residents and provided details of his investigation. He said he would add the victims' names to the original incident report but "never told the administrator to not investigate the additional residents affected."
Despite this notification, the administrator took no action to investigate the newly identified victims. Federal regulations require nursing homes to conduct their own investigations of alleged violations within five working days.
The administrator's inaction violated the facility's own policy on abuse, neglect, exploitation and misappropriation. The policy, dated June 8, 2022, states that once notified of an alleged violation, "an investigation of the alleged violation would be conducted" within five working days.
The investigation must include interviewing the resident, accused person and all witnesses, obtaining statements from each, reviewing residents' records, and documenting evidence.
None of this happened for the additional victims.
When interviewed on August 20, the administrator said he had "unsubstantiated" the incident report because the police investigation was still open and the facility had reimbursed one resident her money. He claimed that until the former CNA was formally charged, the incident report was "inconclusive."
This reasoning contradicts federal requirements. Nursing homes must investigate allegations regardless of ongoing criminal proceedings.
The administrator did send a memo to residents on the night of August 20, informing them "there was an event of unconsented use of credit cards" and asking residents to report any issues. He also said his receptionist and nurse managers would start contacting families the next day about the credit card misuse.
But this response came more than a week after he learned of additional victims and more than a month after the theft occurred.
Former Resident #165 had already disputed the charges with her credit card company and gotten them removed before the facility took action.
The former CNA's personnel file showed she was hired on September 27, 2024. She had references, passed background checks without concerns, held an active CNA certification in good standing, and received training on abuse including misappropriation when hired.
When investigators tried to interview the former CNA on August 21, the phone number was unable to take calls and they couldn't leave a voicemail.
The healthcare investigator's probe revealed the systematic nature of the theft. The CNA targeted vulnerable residents, particularly those with dementia who couldn't understand or consent to the transactions.
The email address linked to the first fraudulent transaction contained the CNA's known nickname, providing clear evidence of her involvement.
Federal inspectors found the facility failed to protect residents' property and failed to investigate known incidents of misappropriation affecting multiple residents.
The deficiency represents a violation of residents' rights to have their personal property protected from theft and exploitation.
For residents with dementia, the violation was particularly egregious. These patients trusted staff with access to their personal belongings and financial information, only to have that trust exploited for personal shopping.
The month-long duration of the scheme suggests the CNA felt confident she wouldn't be caught or held accountable.
The administrator's decision to "unsubstantiate" the incident despite clear evidence of theft left other potential victims unprotected and uninformed.
His failure to investigate additional victims meant families weren't notified their loved ones might have been targeted, preventing them from checking their own credit card statements for unauthorized charges.
The case highlights how nursing home residents, especially those with cognitive impairments, remain vulnerable to financial exploitation by the very staff members hired to care for them.
Former Resident #168, the first victim identified, lost $84.24 to fund the CNA's shopping. Resident #26 was charged $243.86 total across two transactions. The full extent of Former Resident #165's losses across three credit cards wasn't detailed in the inspection report.
The facility's policy required follow-up actions including reviewing and revising affected residents' care plans, determining policy modifications, and providing additional staff training if appropriate.
None of these protective measures were implemented for the newly identified victims because the administrator never conducted the required investigation.
The inspector's findings show a clear pattern: a trusted employee systematically stole from vulnerable residents over more than a month, and facility leadership failed to protect other potential victims even after learning of the broader scheme.
Full Inspection Report
The details above represent a summary of key findings. View the complete inspection report for Broadview Multi Care Center from 2025-08-25 including all violations, facility responses, and corrective action plans.
Additional Resources
Data source: Official federal inspection data from the Centers for Medicare & Medicaid Services (CMS).
Editorial process: AI-synthesized regulatory data, reviewed for accuracy by our editorial team.
Professional review: All content reviewed by Christopher F. Nesbitt, Sr., NH EMT & BU-trained Paralegal.
Last verified: June 20, 2026 · Our methodology
BROADVIEW MULTI CARE CENTER in PARMA, OH was cited for violations during a health inspection on August 25, 2025.
Former CNA #612 charged residents' cards without permission from June 25 to July 26, 2025, at Broadview Multi Care Center.
Health inspections identify deficiencies that facilities must correct. Violations range from minor documentation issues to serious safety concerns. Review the full report below for specific details and facility response.