Broadview Multi Care: CNA Stole Resident Credit Card - OH
The incident at Broadview Multi Care Center began when Resident #127 heard former CNA #612 complaining in the hallway that she didn't have gas money for her vehicle and was "going through a rough time." The resident used her credit card to loan the nursing assistant ten dollars through Cash App, a mobile payment system.
Two days later, the resident received notifications on her phone that her credit card had been used for purchases she never authorized. Bank messages showed charges to DoorDash for food from Empanadas and an online purchase from Victoria's Secret.
The resident waited several days before reporting the unauthorized charges to Assistant Director of Nursing #609 on July 28 at approximately 11:00 a.m. She showed the nursing supervisor the bank messages on her phone displaying the fraudulent transactions.
ADON/RN #609 immediately began investigating. She called CNA #620, who had worked the same shift on July 26, asking if she had eaten food from Empanadas. CNA #620 denied eating the food but said former CNA #612 was.
The nursing supervisor then called former CNA #612 to her office while the aide was still on duty. When asked if she had received DoorDash from Empanadas at the facility on July 26, the nursing assistant confirmed she had.
ADON/RN #609 asked for the DoorDash receipt. The receipt showed the same purchase amount and matched the last four digits of Resident #127's credit card that the resident had displayed on her phone.
When directly confronted about using the resident's credit card for the purchase, former CNA #612 would neither confirm nor deny the allegation.
The nursing supervisor immediately had the aide punch out and sent her home. She notified the facility administrator at approximately 11:15 a.m. the same day about the allegation and her investigation.
About a week later, facility staff found Resident #127's credit card in the laundry.
Administrator interviews revealed a critical reporting failure. While he was notified of the incident on July 28, he didn't report the suspected theft to the state agency until July 29 at 5:07 p.m. He acknowledged during an August 20 interview that he failed to report the incident within 24 hours as required.
Resident #127 confirmed the sequence of events during her own interview on August 20. She described hearing the nursing assistant's financial complaints in the hallway and her decision to help with the ten-dollar loan. She emphasized that she gave no authorization for the subsequent DoorDash and Victoria's Secret purchases that appeared on her bank notifications.
The resident said she didn't report the unauthorized charges immediately but eventually told ADON/RN #609 after several days had passed.
The investigation revealed multiple layers of the scheme. The nursing assistant had accepted help from a vulnerable resident, then allegedly exploited that trust by using the same credit card for additional purchases without permission. The DoorDash order was delivered directly to the nursing home, where the aide consumed the food while on duty caring for residents.
Federal regulations require nursing homes to report all allegations of resident property misappropriation to state agencies as soon as possible, but no later than 24 hours from the time of the incident or allegation. Broadview Multi Care Center's own policy, dated June 8, 2022, specifically states that the administrator or designee must notify the state agency of all alleged violations involving mistreatment, neglect, abuse, exploitation, and misappropriation of resident property within this timeframe.
The facility's delay in reporting meant state investigators couldn't begin their review immediately, potentially compromising evidence and allowing more time for any ongoing exploitation to continue undetected.
The case illustrates how financial abuse can begin with seemingly innocent interactions between staff and residents. What started as a resident's kindness in helping a struggling employee escalated into alleged credit card fraud, with the nursing assistant potentially viewing the resident's willingness to help as an opportunity for additional unauthorized transactions.
The discovery of the resident's credit card in the laundry suggests either carelessness on the part of the person who allegedly took it, or possibly an attempt to return it discreetly after the investigation began. The timing of when staff found the card - approximately a week after the investigation started - raises questions about how long the nursing assistant may have had access to the resident's financial information.
For Resident #127, the incident meant dealing with fraudulent charges on her account and the betrayal of trust by someone responsible for her care. The resident had shown compassion toward a staff member expressing financial hardship, only to discover that same employee had allegedly stolen from her.
The case was investigated as part of a larger complaint numbered 2594162, suggesting other issues may have been under review at the facility simultaneously. Federal inspectors found the facility's reporting failure represented a clear violation of resident protection standards designed to ensure rapid response to potential exploitation.
The delayed reporting meant precious time was lost in the critical first 24 hours when evidence is freshest and additional victims might be identified. For residents like #127, who depend on facility staff for daily care while maintaining their own financial independence, such breaches of trust can have lasting impacts beyond the immediate financial harm.
Full Inspection Report
The details above represent a summary of key findings. View the complete inspection report for Broadview Multi Care Center from 2025-08-25 including all violations, facility responses, and corrective action plans.
Additional Resources
Data source: Official federal inspection data from the Centers for Medicare & Medicaid Services (CMS).
Editorial process: AI-synthesized regulatory data, reviewed for accuracy by our editorial team.
Professional review: All content reviewed by Christopher F. Nesbitt, Sr., NH EMT & BU-trained Paralegal.
Last verified: June 20, 2026 · Our methodology
BROADVIEW MULTI CARE CENTER in PARMA, OH was cited for violations during a health inspection on August 25, 2025.
Two days later, the resident received notifications on her phone that her credit card had been used for purchases she never authorized.
Health inspections identify deficiencies that facilities must correct. Violations range from minor documentation issues to serious safety concerns. Review the full report below for specific details and facility response.