Willow Haven: Resident Left Without ROM Care - OH
The resident, identified in inspection records as Resident 59, had documented limitations in her range of motion at the time of the inspection. She could transfer herself and take steps, but those snapshots of current ability told inspectors almost nothing useful. What they couldn't determine, and what the facility couldn't tell them, was what her range of motion had looked like before the gap in care began. There was no baseline to compare against. There was no record of any screening at all.
The Rehab Manager, identified in the report as RM 203, acknowledged the problem directly. Residents should be screened quarterly for range-of-motion needs, she told inspectors, and she was "trying to implement this" at the building. That phrasing, trying to implement, placed the quarterly screening program somewhere between intention and reality, closer to the former.
Range-of-motion limitations, left unaddressed, tend to worsen. Joints stiffen. Muscles weaken. What begins as impaired movement can progress to contractures, the permanent shortening of muscle and connective tissue that makes limbs difficult or impossible to straighten. For a resident already showing limitations after a hospice stay, the window for intervention is not unlimited.
The facility had no record that anyone had looked at Resident 59's functional status since January. Not once in seven months.
The inspection was conducted as a complaint survey, meaning someone had raised a concern about care at the facility before inspectors walked through the door. The deficiency was tagged under F0676, which covers a resident's right to activities of daily living and the maintenance of physical function. CMS rated the level of harm as minimal harm or potential for actual harm, the lower end of the harm scale, though the rating reflects what inspectors could document, not necessarily what had already occurred inside a body that hadn't been assessed.
RM 203 confirmed that Resident 59's range-of-motion limitations were real and present. She confirmed the resident needed to improve. She confirmed the screening hadn't happened. What she could not confirm was the one thing that would have told the clinical picture most clearly: what Resident 59 had been capable of before the gap began.
That information was gone. There was no record to retrieve it from.
The facility serves residents at 1020 Taylor Street in Zanesville, a mid-sized city in eastern Ohio. The inspection covered a small number of residents affected by this particular deficiency, according to CMS documentation.
A plan of correction for the deficiency was not included in the inspection materials reviewed. CMS directs anyone seeking that information to contact the facility or the state survey agency directly.
Resident 59 could walk, in some fashion. She could transfer herself. Those are not small things, and the report does not suggest she was bedridden or in acute decline. But the rehab manager's own words, that her ROM limitations were real, that improvement was needed, that no services had been provided, describe a resident whose trajectory had been left unmonitored for the better part of a year after one of the most medically significant transitions a nursing home resident can go through.
Nobody had checked.
Full Inspection Report
The details above represent a summary of key findings. View the complete inspection report for Continuing Healthcare At Willow Haven from 2025-08-21 including all violations, facility responses, and corrective action plans.
Additional Resources
Data source: This article is based on inspection data downloaded directly from the Centers for Medicare & Medicaid Services (CMS) via Medicare.gov. CMS releases inspection reports in bulk; we publish the findings as documented by state surveyors in the official Form CMS-2567 Statement of Deficiencies.
Plan of correction: The CMS report we receive does not include the facility's plan of correction. Facilities submit plans of correction separately to state survey agencies and those responses may not be reflected in CMS data at the time of publication. The absence of a plan of correction in our data does not mean one was not filed. Readers who want information about corrective steps taken are encouraged to contact the facility directly or their state survey agency.
Corrections may have occurred: Inspection reports reflect conditions observed on the date of the survey. Facilities may have implemented corrections, staffing changes, additional training, or other remediation since the report was issued. We report what CMS provides and encourage readers to seek current information from the facility.
Editorial process: Inspection findings are extracted from CMS source documents and synthesized using AI, reviewed for factual accuracy against the original report by our editorial team.
Professional review: All content reviewed by Christopher F. Nesbitt, Sr., NH EMT & BU-trained Paralegal.
Last verified: October 10, 2026 · Our methodology
CONTINUING HEALTHCARE AT WILLOW HAVEN in ZANESVILLE, OH was cited for violations during a health inspection on August 21, 2025.
The resident, identified in inspection records as Resident 59, had documented limitations in her range of motion at the time of the inspection.
Health inspections identify deficiencies that facilities must correct. Violations range from minor documentation issues to serious safety concerns. Review the full report below for specific details and facility response.