Arcadia Care Morton: Housekeeping Failures Affect Residents - IL
That is what the housekeeping supervisor at Arcadia Care Morton told state inspectors on August 18, 2025, standing in a hallway while rooms around her sat with sticky floors, brown stains beneath beds, crumbs scattered across the floor, and trash that hadn't moved since Friday.
"This past weekend we only had one housekeeper and one laundry aide for the entire building," the supervisor told inspectors. "We can't get everything done. Every other weekend is like that."
On those weekends, the single housekeeper is expected to clean the dining room after breakfast and lunch, wipe down the nurse's station, pull trash from rooms, scrub bathrooms, and do spot checks. That is the whole plan for an entire building of residents.
One resident, identified in the report as R8, had been watching his trash sit untouched since the previous Friday. "My trash has not been taken out of my room since last Friday and no one has cleaned my room since then," he told inspectors on August 18. "They are always short on housekeepers, and I get tired of my room not getting cleaned. I tell them all the time and then no one comes back to speak to me about it. I don't like when my room gets that dirty."
Nobody came back.
Another resident, R1, told inspectors that housekeeping missed his room frequently and that he did not believe anyone had done much to it over the weekend at all.
The following afternoon, inspectors found R3 sitting on his bed. His room had a very strong urine odor. He told them housekeeping often skipped his room because they didn't have enough help.
When inspectors walked the building on August 18, the housekeeping supervisor confirmed what they were seeing room by room. One room's floor was sticky with scattered debris. Another had small stains throughout, a large brown sticky stain under the bed, and a yellowish-brown stain under the side table. A third room had crumbs and debris across the floor and a red stain by the bed. A fourth had thick black marks and a sticky floor. A fifth was sticky with scattered debris throughout. The A Hall, both long and short sides, had scattered stains.
The supervisor confirmed all of it.
The problem wasn't just the weekends. On August 18, a Monday, the facility had a call-in. The supervisor told inspectors she had done spot checks on B Hall herself but couldn't get to everything. "I still have a little more to do in some of the rooms," she said.
Staff had been saying the same thing for some time. A licensed practical nurse told inspectors on August 19 that "housekeeping is terrible and they do not do the job correct." Two certified nursing assistants said the facility was often not clean and that one housekeeper per side of the building, cleaning once a day, wasn't enough to cover it all.
The numbers confirmed it. The facility's human resources director handed inspectors a record of housekeeping and laundry hours worked across four days: August 15 through August 18. On August 15, total hours worked came to 22. On August 16, 23 hours. On August 17, a Saturday, 15 hours. On August 18, 23 hours.
The facility's own staffing calculation, based on 0.45 hours multiplied by the census, required 37.8 hours per day for housekeeping, laundry, and maintenance combined. The HR director confirmed that target had not been met on any of those four days. On the Saturday with 15 hours worked, the facility ran nearly 23 hours short of what its own formula said was needed.
The administrator in training did not dispute it. "We currently are not meeting that," she told inspectors on August 19.
R8 already knew. He had been telling them for a while, and no one had come back to talk to him about it.
Full Inspection Report
The details above represent a summary of key findings. View the complete inspection report for Arcadia Care Morton from 2025-08-21 including all violations, facility responses, and corrective action plans.
Additional Resources
Data source: Official federal inspection data from the Centers for Medicare & Medicaid Services (CMS).
Editorial process: AI-synthesized regulatory data, reviewed for accuracy by our editorial team.
Professional review: All content reviewed by Christopher F. Nesbitt, Sr., NH EMT & BU-trained Paralegal.
Last verified: July 2, 2026 · Our methodology
ARCADIA CARE MORTON in MORTON, IL was cited for violations during a health inspection on August 21, 2025.
"This past weekend we only had one housekeeper and one laundry aide for the entire building," the supervisor told inspectors.
Health inspections identify deficiencies that facilities must correct. Violations range from minor documentation issues to serious safety concerns. Review the full report below for specific details and facility response.