Hopkins Center: Staff Review Failures Flagged - PA
Inspectors reviewed five personnel files during the March 13 inspection. All five were missing annual reviews. Not one of the five had been evaluated at any point during 2024 or 2025.
The Director of Nursing confirmed this directly. In an interview at 1:03 p.m. on the day of the inspection, she told inspectors that none of the five employees had received annual performance reviews at any time in the past year or the year before.
The employees' tenures ranged widely. One had been hired in July 2004, meaning she had worked at Hopkins Center for more than two decades before inspectors pulled her file and found no review. Another had been on staff since October 2006. A third was hired in April 2020. The remaining two joined in June 2021 and June 2023.
The longest-tenured employee, the one hired in 2004, had been a nurse aide at the facility for nearly 21 years at the time of the inspection.
Annual performance reviews exist for a reason. They are the mechanism by which a facility tracks whether its direct-care staff are performing safely, identifies problems before they reach residents, and documents that someone in management is paying attention. Nurse aides are the staff members who spend the most time with residents, providing hands-on care with bathing, dressing, repositioning, and feeding. They are often the first to notice when a resident's condition is changing and the last line of observation before a problem becomes a crisis.
Hopkins Center is located at 8100 Washington Lane in Wyncote, a Montgomery County suburb north of Philadelphia.
The deficiency was cited under Pennsylvania's personnel policies and procedures regulation and classified as posing minimal harm or potential for actual harm, with some residents affected. That classification sits at the lower end of the federal harm scale, but the breadth of the finding is notable: inspectors looked at five files and found the same failure in all five.
It is not clear from the inspection record how many nurse aides are employed at Hopkins Center in total, or how long the lapse in annual reviews has been ongoing for the employees beyond 2024 and 2025. The Director of Nursing's statement confirmed only that no reviews had been completed during those two years.
What the record does show is that the employee hired in 2004 has been caring for residents at this facility through multiple inspection cycles, multiple administrations, and more than two decades of daily contact with vulnerable people, without a single documented performance evaluation appearing in her file.
The employee hired in 2023 had been on staff for nearly two years before inspectors arrived. No review there either.
Performance reviews are not a paperwork formality. They are the moment when a supervisor sits down with a direct-care worker and evaluates whether the person bathing and feeding elderly residents is doing so safely, with appropriate technique, and without concerning patterns of behavior or complaint. When that process doesn't happen, no one is formally asking those questions.
At Hopkins Center in March 2025, inspectors asked. The Director of Nursing confirmed the answer.
Nobody had.
Full Inspection Report
The details above represent a summary of key findings. View the complete inspection report for Hopkins Center from 2025-03-13 including all violations, facility responses, and corrective action plans.
Additional Resources
Data source: This article is based on inspection data downloaded directly from the Centers for Medicare & Medicaid Services (CMS) via Medicare.gov. CMS releases inspection reports in bulk; we publish the findings as documented by state surveyors in the official Form CMS-2567 Statement of Deficiencies.
Plan of correction: The CMS report we receive does not include the facility's plan of correction. Facilities submit plans of correction separately to state survey agencies and those responses may not be reflected in CMS data at the time of publication. The absence of a plan of correction in our data does not mean one was not filed. Readers who want information about corrective steps taken are encouraged to contact the facility directly or their state survey agency.
Corrections may have occurred: Inspection reports reflect conditions observed on the date of the survey. Facilities may have implemented corrections, staffing changes, additional training, or other remediation since the report was issued. We report what CMS provides and encourage readers to seek current information from the facility.
Editorial process: Inspection findings are extracted from CMS source documents and synthesized using AI, reviewed for factual accuracy against the original report by our editorial team.
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Last verified: November 7, 2026 · Our methodology
HOPKINS CENTER in WYNCOTE, PA was cited for violations during a health inspection on March 13, 2025.
Inspectors reviewed five personnel files during the March 13 inspection.
Health inspections identify deficiencies that facilities must correct. Violations range from minor documentation issues to serious safety concerns. Review the full report below for specific details and facility response.