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Complaint Investigation

Hidden Valley Center

October 16, 2025 · Oak Hill, WV · 422 23rd Street
Citations 2
CMS Rating 1/5
Beds 80
Provider ID 515147
Healthcare Facility
Hidden Valley Center
Oak Hill, WV  ·  View full profile →
Inspection Summary

HIDDEN VALLEY CENTER in OAK HILL, WV — inspection on October 16, 2025.

Found 2 citations. Severity: Standard violations.

Health inspections identify deficiencies that facilities must correct within required timeframes. Violations range from minor documentation issues to serious safety concerns and are subject to follow-up verification.

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Inspection Findings

FF0627
Resident Rights Deficiencies
Potential for More Than Minimal Harm

Ensure the transfer/discharge meets the resident's needs/preferences and that the resident is prepared for a safe transfer/discharge. NOTE- TERMS IN BRACKETS HAVE BEEN EDITED TO PROTECT CONFIDENTIALITY Based on record review and staff, hospital, and ombudsman interviews, the facility failed to ensure Resident #80 was permitted to return to the facility following a hospitalization for behavioral evaluation.

The facility's refusal to readmit the resident was based solely on behaviors that occurred prior to the hospitalization.

This deficient practice resulted in an involuntary discharge without adherence to federal discharge requirements.

Resident Identifier: #80 Facility Census: 77Findings include:

Record review revealed Resident #80 was transferred to hospital on [DATE] due to aggressive behavior and bipolar disorder.

Progress notes from [DATE] documented that the resident exhibited increased agitation, verbal aggression, and non-redirectable behaviors, and was sent to the hospital for further evaluation per physician order.Further review of nursing documentation showed multiple instances of behavioral escalation throughout [DATE], including verbal aggression toward staff, sexually inappropriate comments, and threats directed at staff.

The facility addressed these behaviors through 1:1 observation, medication adjustments, and staff re-education regarding abuse reporting requirements.A Social Services note dated [DATE] indicated that discharge MDS sections were completed with the return anticipated.

However, the resident was not readmitted following hospitalization.Interview with the Hospital Care Manager (#98) on [DATE] revealed multiple attempts were made by the hospital to discharge Resident #80 back to the facility.

The hospital was informed by the facility that the resident could not return to the building or to any facility owned/operated by the same company.

The Care Manager further stated the facility did not inform the hospital at the time of transfer that the resident would not be accepted back.Interview with the Ombudsman on [DATE] 12:00 PM revealed she was made aware that Resident #80 had been sent to the hospital and not brought back.

The Ombudsman reported contacting the facility administrator at that time and was told by the administrator that she had no plan to assist with the discharge or return of the resident.

The Ombudsman stated she informed the administrator that the facility was responsible for the resident's readmission.There was no documentation to show that the facility:Completed a discharge notice that met the requirements of S483.15(c);Involved the resident and representative in the discharge planning process;Documented that the resident's needs could not be met in the facility; orMade efforts to determine reasonable accommodations or interventions to support the resident's return.Review of available bed census confirmed that the facility had an available bed on and after the date the resident's hospital bed-hold expired.During interview with the Administrator on [DATE] at 3:00 PM, she confirmed the facility declined to readmit Resident #80 due to behavioral issues exhibited prior to hospitalization and acknowledged that no discharge notice was issued.

Any deficiency statement ending with an asterisk (*) denotes a deficiency which the institution may be excused from correcting providing it is determined that other safeguards provide sufficient protection to the patients. (See instructions.) Except for nursing homes, the findings stated above are disclosable 90 days following the date of survey whether or not a plan of correction is provided.

For nursing homes, the above findings and plans of correction are disclosable 14 days following the date these documents are made available to the facility. If deficiencies are cited, an approved plan of correction is requisite to continued program participation.

LABORATORY DIRECTOR'S OR PROVIDER/SUPPLIER REPRESENTATIVE'S SIGNATURE

TITLE

Facility ID:

IDENTIFICATION NUMBER:

A.

Building

COMPLETED

10/16/2025

STREET ADDRESS, CITY, STATE, ZIP CODE

Hidden Valley Center

422 23rd Street Oak Hill, WV 25901

SUMMARY STATEMENT OF DEFICIENCIES

Based on record review and interviews, the facility failed to provide required written notice to the resident, resident representative, and the long-term care ombudsman prior to discharging Resident #80 and refusing readmission following hospitalization.

The facility's failure to issue appropriate notice deprived the resident and representative of their right to appeal and participate in discharge planning.

Resident Identifier: #80 Facility Census: 77Findingd Include:

Record review showed Resident #80 was transferred tohospital on 8/31/25 and remained hospitalized beyond the bed-hold period.

Despite hospital documentation showing the resident was ready for return, the facility declined readmission.Interviews with the Hospital Care Manager and Ombudsman confirmed the resident and representative were not notified in writing of the facility's decision to refuse return.

There was no evidence that:A written discharge notice was provided to the resident and representative;The notice contained the reason for discharge, effective date, and appeal rights;The state long-term care ombudsman received a copy of the notice; orDischarge planning was coordinated with the hospital and community services.Interview with the Administrator confirmed that a written notice was not issued prior to refusing the resident's readmission.This failure resulted in an involuntary discharge without the required written notice, denial of appeal rights, and inadequate discharge planning in violation of S483.15(c)

Facility ID:

Frequently Asked Questions

What is an F-tag violation?
F-tags are federal deficiency codes used by CMS to categorize nursing home violations. Each F-tag corresponds to a specific federal regulation (42 CFR Part 483). For example, F607 relates to abuse prevention policies, F880 relates to infection control.
Were these violations corrected?
Facilities must submit plans of correction and implement changes within required timeframes. CMS conducts follow-up inspections to verify corrections. Check the inspection report for specific correction dates and follow-up verification status.
How often do nursing home inspections happen?
CMS conducts unannounced inspections of all Medicare/Medicaid-certified nursing homes at least once per year. Additional inspections may occur based on complaints, facility-reported incidents, or follow-up to verify previous violations were corrected.
What should families do about these violations?
Families should: (1) Review the full inspection report for details, (2) Ask facility administration about specific corrective actions taken, (3) Check if this represents a pattern by reviewing prior inspections, (4) Compare with other facilities in OAK HILL, WV, (5) Report new concerns to state authorities.
Where can I see the full inspection report?
Complete inspection reports are available on Medicare.gov's Care Compare website (www.medicare.gov/care-compare). You can also request copies directly from HIDDEN VALLEY CENTER or from the state Department of Health. Reports include deficiency codes, facility responses, and correction timelines.


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