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Complaint Investigation

Samaritan Nursing And Rehab

November 11, 2025 · West Bend, WI · 531 E Washington St
Citations 2
CMS Rating 1/5
Beds 131
Provider ID 525165
Healthcare Facility
Samaritan Nursing And Rehab
West Bend, WI  ·  View full profile →
Inspection Summary

Samaritan Nursing and Rehab in West Bend, WI — inspection on November 11, 2025.

Found 2 citations. Severity: Standard violations.

Health inspections identify deficiencies that facilities must correct within required timeframes. Violations range from minor documentation issues to serious safety concerns and are subject to follow-up verification.

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Inspection Findings

FF0684
Quality of Life and Care Deficiencies
Immediate Jeopardy

jeopardy to resident health or safety

  • On 11/4/25, Surveyor reviewed R4's medical record. R4 was admitted to the facility on [DATE] and had
  • diagnoses including sepsis, systemic sclerosis with lung involvement, Raynaud's disease (causes some areas of the body, such as fingers and toes, to feel numb and cold in response to cold temperatures), and pulmonary hypertension due to scleroderma. R4's MDS assessment, dated 9/21/25, had a BIMS score of 15 out of 15 which indicated R4 had intact cognition. R4 was responsible for R4's healthcare decisions.

R4's medical record contained the following wound orders: ~ Bilateral lower extremity: Cleanse, apply Iodosorb, cover with methylene blue and ABD pad, secure with Kerlix, change daily every day shift for open area (dated 10/24/25) ~ Coccyx wound: Cleanse with soap and water, pat dry, skin prep peri wound, apply Medihoney, cover with bordered gauze every day shift for open area (dated 11/2/25).

On 11/4/25 at 10:52 AM, Surveyor observed Registered Nurse (RN)-E provide wound care to R4's BLE and coccyx wounds. RN-E removed the lower extremity dressings and sprayed both wounds with lidocaine.

Surveyor observed a purple color in between R4's toes. RN-E indicated the color was due to gentian violet which staff used every other day. RN-E then removed R4's coccyx dressing, cleansed the wound with soap and water, and applied Iodosorb.

On 11/4/25 at 11:25 AM, Surveyor interviewed RN-E who indicated the facility was out of Medihoney which was on back order. RN-E indicated the MD was aware and allowed staff to use Iodosorb instead.

On 11/4/25 at 3:19 PM, Surveyor interviewed DON-B who verified R4 did not have orders for lidocaine, gentian violet, or Iodosorb to replace Medihoney.

Facility ID:

IDENTIFICATION NUMBER:

A.

Building

COMPLETED

11/11/2025

STREET ADDRESS, CITY, STATE, ZIP CODE

Samaritan Nursing and Rehab

531 E Washington St West Bend, WI 53095

SUMMARY STATEMENT OF DEFICIENCIES

completed for 3 days. On 10/20/25, R5 fell when R5 tried to grab an item off the ground from bed. R5's call light was activated.

The facility did not provide a fall report with the IDT review but provided a handwritten falls checklist.

Handwritten on the front of the report was: Intervention: 30 minutes - 1 hour rounds for safety.

The checklist at #10 indicated: Add new focus update care plan Actual Fall Occurred.

This was checked as completed.

The checklist at #11 indicated: Add/update care plan with interventions under Risk for Falls.

This was checked as completed.On 11/4/25 at 3:05 PM, Surveyor interviewed R5 who indicated R5 never had bolsters or a mat next to R5's bed, however, staff put R5's bed in a low position. R5 indicated R5 wouldn't want a bolster or mat next to the bed and would be afraid R5 would trip. R5 acknowledged that R5 self-transfers when R5 should wait for assistance.On 11/4/25, Surveyor noted none of the interventions from R5's falls on 7/2/25, 7/7/25, or 7/23/25, or 10/20/25 were added to R5's care plan.On 11/4/25 at 2:43 PM, Surveyor interviewed [NAME] President of Clinical Operations (VPCO)-D who indicated the facility's policy is to initiate immediate interventions.

The IDT team then meets to review the fall. VPCO-D indicated sometimes the immediate interventions are changed and other interventions are added. VPCO-D confirmed after a new intervention is determined, the resident's care plan should be updated. VPCO-D acknowledged that R5's care plan was not updated.

Facility ID:

IDENTIFICATION NUMBER:

A.

Building

COMPLETED

11/11/2025

STREET ADDRESS, CITY, STATE, ZIP CODE

Samaritan Nursing and Rehab

531 E Washington St West Bend, WI 53095

SUMMARY STATEMENT OF DEFICIENCIES

Frequently Asked Questions

What is an F-tag violation?
F-tags are federal deficiency codes used by CMS to categorize nursing home violations. Each F-tag corresponds to a specific federal regulation (42 CFR Part 483). For example, F607 relates to abuse prevention policies, F880 relates to infection control.
Were these violations corrected?
Facilities must submit plans of correction and implement changes within required timeframes. CMS conducts follow-up inspections to verify corrections. Check the inspection report for specific correction dates and follow-up verification status.
How often do nursing home inspections happen?
CMS conducts unannounced inspections of all Medicare/Medicaid-certified nursing homes at least once per year. Additional inspections may occur based on complaints, facility-reported incidents, or follow-up to verify previous violations were corrected.
What should families do about these violations?
Families should: (1) Review the full inspection report for details, (2) Ask facility administration about specific corrective actions taken, (3) Check if this represents a pattern by reviewing prior inspections, (4) Compare with other facilities in West Bend, WI, (5) Report new concerns to state authorities.
Where can I see the full inspection report?
Complete inspection reports are available on Medicare.gov's Care Compare website (www.medicare.gov/care-compare). You can also request copies directly from Samaritan Nursing and Rehab or from the state Department of Health. Reports include deficiency codes, facility responses, and correction timelines.


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