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Complaint Investigation

Wausau Manor Health Services

August 21, 2025 · Wausau, WI · 3107 Westhill Dr
Citations 2
CMS Rating 3/5
Beds 68
Provider ID 525369
Healthcare Facility
Wausau Manor Health Services
Wausau, WI  ·  View full profile →
Inspection Summary

WAUSAU MANOR HEALTH SERVICES in WAUSAU, WI — inspection on August 21, 2025.

Found 2 citations. Severity: Standard violations.

Health inspections identify deficiencies that facilities must correct within required timeframes. Violations range from minor documentation issues to serious safety concerns and are subject to follow-up verification.

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Inspection Findings

FF0583
Resident Rights Deficiencies
Potential for More Than Minimal Harm

Review of R3's undated Face Sheet located under the Profile tab in the electronic medical record (EMR) indicated R3 was admitted to the facility on [DATE].

Review of R3's admission Evaluation - V3, located under the Assessments tab in the EMR and dated 08/14/25 at 6:44 PM, indicated R3 was alert and oriented to person, place, time, and situation.

Review of R3's Physician Orders, located under the Orders tab in the EMR, indicated an order dated 08/19/25 for Left Buttock wound, Sacral redness, and Bilateral Buttock redness: Cleanse with NS [Normal Saline], pat dry, and apply Periguard Ointment every day and evening shift for wound healing and as needed for wound healing.

During the wound care observation on 08/21/25 at 11:22 AM, R3 stood using a walker for wound care to be provided to R3's buttocks and sacral area. R3 unbuttoned his pants and underwear and lowered both articles of clothing to mid-thigh level. R3's blinds, covering the window, were left open while the wound care was being performed by Registered Nurse (RN) 1. RN1 did not ask R3 if he wanted the blinds to be shut prior to the start of the wound care.

Anyone that would walk by the window would be able to see that R3 was having wound care performed to his buttocks.

During an interview on 08/21/25 at 11:35 AM, RN1 confirmed she should have closed the blinds before performing wound care to R3's sacral area.

During an interview on 08/21/25 at 11:37 AM, R3 was asked about the window blinds that were left open during wound care. R3 stated, Sure, it would bother me if someone saw me. I would prefer them [staff] to close the blinds.

During an interview on 08/21/25 at 2:00 PM, the Interim Director of Nursing (IDON) stated, I expect the nurses to provide dignity and respect when performing wound care to a resident by closing the blinds prior to wound care.

Any deficiency statement ending with an asterisk (*) denotes a deficiency which the institution may be excused from correcting providing it is determined that other safeguards provide sufficient protection to the patients. (See instructions.) Except for nursing homes, the findings stated above are disclosable 90 days following the date of survey whether or not a plan of correction is provided.

For nursing homes, the above findings and plans of correction are disclosable 14 days following the date these documents are made available to the facility. If deficiencies are cited, an approved plan of correction is requisite to continued program participation.

LABORATORY DIRECTOR'S OR PROVIDER/SUPPLIER REPRESENTATIVE'S SIGNATURE

TITLE

Facility ID:

IDENTIFICATION NUMBER:

A.

Building

COMPLETED

08/21/2025

STREET ADDRESS, CITY, STATE, ZIP CODE

Wausau Manor Health Services

3107 Westhill Dr Wausau, WI 54401

SUMMARY STATEMENT OF DEFICIENCIES

During the wound care observation on 08/21/25 at 11:22 AM, Registered Nurse (RN) 1 placed a barrier on the overbed table without cleaning it first. RN1 then proceeded to clean the left buttock wound, bilateral buttocks, and sacral areas with NS. RN1 patted these areas dry with a 4x4. RN1 applied Periguard Ointment to these areas using a tongue blade. RN1 wore gloves but did not wear a gown while performing this wound care.

During an interview on 08/21/25 at 1:35 PM, RN1 stated, I didn't wear a gown because [R3] wasn't in Enhanced Barrier Precautions.

When asked if R3 should be in EBP, RN1 stated, Yes, because [R3] has an open wound.

When asked if a tongue blade should have used to apply the ointment to R3's buttocks RN1 stated, That's what I was told to apply it with.

During an interview on 08/21/25 at 11:50 AM, the Infection Preventionist (IP) stated, I expect them [nurses] to clean off the bedside table and then place a barrier down to place the clean supplies on.

The nurse should change her gloves after cleaning the wound, sanitize or wash her hands then place a clean pair of gloves on before applying skin prep around the wound. A tongue blade should not be used to apply ointment to a resident.

When asked if R3 should be in Enhanced Barrier Precautions [EBP], the IP stated, According to the new guidance, a wound that will take more than a few days to heal, that resident should be placed in EBP and the nurse [should] apply the appropriate PPE when caring for the resident.

Notified IP that R3 was not in EBP at this time.

During an interview on 08/21/25 at 2:00 PM, the Interim Director of Nursing (IDON) stated, .

The nurse should establish a clean barrier and clean it with a sanitizing wipe before placing a barrier down and then the clean supplies.

Applying the skin prep is not part of the cleaning process but rather a part of dressing a cleaned wound.

The nurse should clean the wound as ordered by the physician, then remove the dirty gloves, wash or sanitize her hands and then apply a clean pair of gloves before applying the skin prep around the wound.

Asked how a nurse should apply ointment to the buttocks of a resident and the IDON stated, They should use a clean applicator such as a Q tip.

Asked if a tongue blade could be used to apply the ointment and the IDON stated, No, it shouldn't.

That could have sharp edges or splintering from the wood used and cut the wound more and that is not what you want to do, You want to protect the skin that you are applying the ointment to.

Asked if a nurse was dressing a wound such as for R3, the resident should be in Enhanced Barrier Precautions.

The IDON stated, Yes, they should be in EBP [Enhanced Barrier Precautions].

Notified the IDON that R3 was not in Enhanced barrier Precautions and the nurse performing wound care only wore gloves.

The IDON confirmed the nurse should have also worn a gown.

Facility ID:

Frequently Asked Questions

What is an F-tag violation?
F-tags are federal deficiency codes used by CMS to categorize nursing home violations. Each F-tag corresponds to a specific federal regulation (42 CFR Part 483). For example, F607 relates to abuse prevention policies, F880 relates to infection control.
Were these violations corrected?
Facilities must submit plans of correction and implement changes within required timeframes. CMS conducts follow-up inspections to verify corrections. Check the inspection report for specific correction dates and follow-up verification status.
How often do nursing home inspections happen?
CMS conducts unannounced inspections of all Medicare/Medicaid-certified nursing homes at least once per year. Additional inspections may occur based on complaints, facility-reported incidents, or follow-up to verify previous violations were corrected.
What should families do about these violations?
Families should: (1) Review the full inspection report for details, (2) Ask facility administration about specific corrective actions taken, (3) Check if this represents a pattern by reviewing prior inspections, (4) Compare with other facilities in WAUSAU, WI, (5) Report new concerns to state authorities.
Where can I see the full inspection report?
Complete inspection reports are available on Medicare.gov's Care Compare website (www.medicare.gov/care-compare). You can also request copies directly from WAUSAU MANOR HEALTH SERVICES or from the state Department of Health. Reports include deficiency codes, facility responses, and correction timelines.


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