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Complaint Investigation

Lindengrove Waukesha

September 25, 2025 · Waukesha, WI · 425 N University Dr
Citations 1
CMS Rating 1/5
Beds 61
Provider ID 525422
Healthcare Facility
Lindengrove Waukesha
Waukesha, WI  ·  View full profile →
Inspection Summary

Lindengrove Waukesha in WAUKESHA, WI — inspection on September 25, 2025.

Found 1 citation. Severity: Standard violations.

Health inspections identify deficiencies that facilities must correct within required timeframes. Violations range from minor documentation issues to serious safety concerns and are subject to follow-up verification.

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Inspection Findings

FF0609
Freedom from Abuse, Neglect, and Exploitation Deficiencies
Potential for More Than Minimal Harm

and CNA resident reported concerns to at time of incident… CNA Resident had interaction with no longer works at the facility speaking with resident. [R30] has had no further concerns regarding verbal interactions with staff. CNA that received concern educated on grievance process… On 9/9/25 at 1:22 PM, Surveyor spoke to NHA-A. NHA-A stated that facility staff spoke to R30 yesterday.

NHA-A stated that everything is good, and this was one isolated incident. NHA-A stated that CNA-E knew who R30 was talking about (CNA-F). NHA-A stated that CNA-F no longer works for the facility. NHA-A stated that the situation should have been brought to the nurse's attention, and a staff should have followed the grievance process. NHA-A indicated that a grievance had now been filed.

Surveyor reviewed CNA-F's employee file and noted CNA-F's last day of employment at the facility was 8/5/25.

On 9/9/25 at 2:37 PM, Surveyor shared concern with NHA-A that Surveyor was told by R30 that a facility staff member screamed at R30 and scared R30.

Surveyor shared this with NHA-A on 9/8/25 at 2:56 PM and this was not reported to the State Agency as an allegation of abuse. NHA-A stated that R30 did not report this to facility staff when they went to go speak to R30 yesterday.

Surveyor informed NHA-A that R30 made the allegation of abuse to Surveyor and after Surveyor informed NHA-A, the allegation should have been reported to the State Agency.

No additional information was provided.

Facility ID:

Frequently Asked Questions

What is an F-tag violation?
F-tags are federal deficiency codes used by CMS to categorize nursing home violations. Each F-tag corresponds to a specific federal regulation (42 CFR Part 483). For example, F607 relates to abuse prevention policies, F880 relates to infection control.
Were these violations corrected?
Facilities must submit plans of correction and implement changes within required timeframes. CMS conducts follow-up inspections to verify corrections. Check the inspection report for specific correction dates and follow-up verification status.
How often do nursing home inspections happen?
CMS conducts unannounced inspections of all Medicare/Medicaid-certified nursing homes at least once per year. Additional inspections may occur based on complaints, facility-reported incidents, or follow-up to verify previous violations were corrected.
What should families do about these violations?
Families should: (1) Review the full inspection report for details, (2) Ask facility administration about specific corrective actions taken, (3) Check if this represents a pattern by reviewing prior inspections, (4) Compare with other facilities in WAUKESHA, WI, (5) Report new concerns to state authorities.
Where can I see the full inspection report?
Complete inspection reports are available on Medicare.gov's Care Compare website (www.medicare.gov/care-compare). You can also request copies directly from Lindengrove Waukesha or from the state Department of Health. Reports include deficiency codes, facility responses, and correction timelines.


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