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Complaint Investigation

Oak Ridge Care Center

October 28, 2025 · Union Grove, WI · 1400 8th Ave
Citations 3
CMS Rating 3/5
Beds 74
Provider ID 525542
Healthcare Facility
Oak Ridge Care Center
Union Grove, WI  ·  View full profile →
Source Document
Official CMS Inspection Report (Medicare.gov)
Downloaded from CMS/Medicare.gov. Reflects what state inspectors documented and does not include the facility's plan of correction, which is submitted separately. Facilities may have taken corrective actions since this report was released.
Inspection Summary

Oak Ridge Care Center in UNION GROVE, WI — inspection on October 28, 2025.

Found 3 citations. Severity: Standard violations.

Health inspections identify deficiencies that facilities must correct within required timeframes. Violations range from minor documentation issues to serious safety concerns and are subject to follow-up verification.

Inspection Findings

FF0686
Quality of Life and Care Deficiencies

jeopardy to resident health or problem: Wound of sacral region, initial encounter. admission condition is documented as poor. safety Discharge condition is documented as stable.

Under hospital course for hospital summary documents past medical history of hip fracture with surgery in May 2025 after fall at [Name], diabetes mellitus,

fibrillation, morbid obesity, osteoporosis who was admitted for sacral wound infection and developing abscess.

She has been mostly bed bound at the facility since her hip surgery.

She was started on PO (by mouth) antibiotics in the outpatient setting; however, wound was worsening therefore she was brought here for evaluation.

She was admitted and started on IV (intravenous) antibiotics.

General surgery was consulted, and she underwent surgical debridement in the OR (operating room) on 9/2.

Cultures are positive for staph aureus, likely MRSA (methicillin-resistant staphylococcus aureus).

Infectious disease consulted and have recommended Zyvox (an antibiotic) for 7 additional days at discharge.

Wound care consulted and she had a wound VAC (vacuum-assisted closure) placed in house which has since been removed with the recommendations being to continue daily wet to moist dressings.

She will need to offload for the wound to heal. discharged to SNF (skilled nursing facility).

R1 returned to the facility on 9/5/25 with a Stage 4 left buttock pressure injury.

R1's skin only evaluation dated 9/5/25 created by LPN-R and revised by Director of Nursing (DON)-B, dated as still in progress, under skin note documents: back of left thigh wound Measurements: length 7cm Width: 3 1/2 cm no tunneling depth: 5 cm.

Bruises noted on left arm: L (left) upper 1 inch long, forearm 1 inch long.

Bruise on Right hand 2 inches long.

Bruise on Right forearm 1 inch long.

Under other education notes documents: Resident is aware of turning every 2 hours to stay of [sic] (off) wound site.

Wedges in place.

Surveyor noted LPN-R documented R1's left buttock as left thigh.

This skin only evaluation is not a comprehensive assessment as there is no stage, no description of the wound bed with percentages of the wound bed tissue, no documentation regarding drainage, etc.

R1's Braden assessment dated [DATE] has a score of 18 which indicates R1 is at risk for PI development.

R1's physician order dated 9/5/25 documents: document on resident's noncompliance with turning and repositioning and if any education was provided.

Wound MD-K's wound evaluation and management summary dated 9/8/25 under review of system for additional system documents: refused air bed despite education.

Offloading with education while husband in room.

Wound MD-K documents Stage 4 pressure wound of the left buttock full thickness.

Etiology is pressure and further etiology detail is abrasion.

Wound size is 7 x 4 x 5.5 cm, undermining is 1 cm at 2 o'clock, and exudate is moderate serious.

Necrotic tissue is 40% and granulation is 60%.

Wound progress is exacerbated due to recent return from hospital.

Wound MD-K ordered a treatm

525542 10/28/2025

Oak Ridge Care Center 1400 8th Ave Union Grove, WI 53182

perform hand hygiene before starting treatment, anytime after coming in contact with dirty dressings,

information was provided.

525542 10/28/2025

Oak Ridge Care Center 1400 8th Ave Union Grove, WI 53182

dementia care and abuse prevention.

interviews and record review, the facility did not have documentation of completion of 12 hours of

affecting all 71 residents in the facility.CNA-W, CNA-X, CNA-Y, CNA-Z, and CNA-AA did not have documentation of completing the 12 hours of required in-service training.Findings include:The Facility assessment dated [DATE], last reviewed 8/6/2025, documents: Staff Training/Education and Competencies .-Required in-service training for nurse aides. In-service training must: Be sufficient to ensure the continuing competence of nurse aides, but must be no less than 12 hours per year.CNA-W was hired on 7/18/2023 so the review of training was 7/18/2024-7/18/2025.CNA-X was hired on 12/26/2022 so the review of training was 12/26/23-12/26/2024.CNA-Y was hired on 5/22/2024 so the review of training was 5/22/2024-5/22/2025.CNA-Z was hired on 7/26/2023 so the review of training was 7/26/2024-7/26/2025.CNA-ZZ was hired on 2/6/2024 so the review of training was 2/6/2024-2/6/2025.On 10/28/2025 at 10:37 AM, Surveyor requested from Executive Director (ED)-C and Director of Nursing (DON)-B employee files for review of training and education for CNA-W, CNA-X, CNA-Y, CNA-Z, and CNA-AA. ED-C shared the request with Assistant Administrator (AA)-O.

AA-O asked for clarification of what was requested.

Surveyor shared with AA-O, ED-C, and DON-B that CNAs need to have documentation of receiving 12 hours of education annually per their hire date.

DON-B stated DON-B would look for that information and provide what DON-B could locate.ED-C provided to Surveyor an undated document with employee names and number of hours of training.

The document did not denote what type of education or when the education was provided.

Surveyor shared with ED-C the need to see when the education was provided, what education was provided, and the length of the education to show CNA-W, CNA-X, CNA-Y, CNA-Z, and CNA-AA had the required 12 hours yearly of education based on their date of hire.

Surveyor shared with ED-C the education was based on the month of hire and was a rolling year depending on that date; an example was given if an employee was hired on 2/1/2023 then the training hours and topics that would be reviewed would be from 2/1/2024 to 2/1/2025 since that would be the most recent year based on the hire date.

ED-C acknowledged understanding of what was requested.DON-B provided to Surveyor multiple sign-in sheets attached to in-service trainings. DON-B provided written quizzes completed by CNA-W, CNA-X, CNA-Y, CNA-Z, and CNA-AA.

Some of the quizzes were not dated and the CNA that completed a quiz did not consistently sign the in-service sign-in sheet.

Surveyor asked DON-B if CNA-W, CNA-X, CNA-Y, CNA-Z, and CNA-AA had documentation of what trainings had been received and when. DON-B stated no, they did not keep individual records.

Surveyor asked DON-B how DON-B knew if each employee had the training that was required annually. DON-B stated DON-B would have to look at each in-service sign-in sheet to see if the employee had attended.On 10/28/2025 at 3:30 PM, Surveyor shared with ED-C, DON-B and AA-O the concern CNA-W, CNA-X, CNA-Y, CNA-Z, and CNA-AA did not have the documentation of completing required training in the timeframe based on the hire date of the employee. DON-B agreed there was not a system in place to monitor the training completed or required for employees.On 10/29/2025 at 12:04 PM via email, ED-C provided a spreadsheet with staff education topics, dates provided, and hours per topic.

The spreadsheet had an initial date of 10/9/2024 and a final date of 10/10/2025.

The spreadsheet did not incorporate the rolling 12 months from the CNA dates of hire to show training was completed during the individual timeframes.

Frequently Asked Questions

What is an F-tag violation?
F-tags are federal deficiency codes used by CMS to categorize nursing home violations. Each F-tag corresponds to a specific federal regulation (42 CFR Part 483). For example, F607 relates to abuse prevention policies, F880 relates to infection control.
Were these violations corrected?
Facilities must submit plans of correction and implement changes within required timeframes. CMS conducts follow-up inspections to verify corrections. Check the inspection report for specific correction dates and follow-up verification status.
How often do nursing home inspections happen?
CMS conducts unannounced inspections of all Medicare/Medicaid-certified nursing homes at least once per year. Additional inspections may occur based on complaints, facility-reported incidents, or follow-up to verify previous violations were corrected.
What should families do about these violations?
Families should: (1) Review the full inspection report for details, (2) Ask facility administration about specific corrective actions taken, (3) Check if this represents a pattern by reviewing prior inspections, (4) Compare with other facilities in UNION GROVE, WI, (5) Report new concerns to state authorities.
Where can I see the full inspection report?
Complete inspection reports are available on Medicare.gov's Care Compare website (www.medicare.gov/care-compare). You can also request copies directly from Oak Ridge Care Center or from the state Department of Health. Reports include deficiency codes, facility responses, and correction timelines.


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About This Inspection Report

Source: This inspection report was downloaded directly from the Centers for Medicare & Medicaid Services (CMS) via Medicare.gov. CMS releases nursing home inspection reports in bulk. The findings reflect what state surveyors documented in the official Form CMS-2567 Statement of Deficiencies on the date of the inspection.

Plan of correction not included: The CMS report we receive does not include the facility's plan of correction. Facilities submit plans of correction separately to their state survey agency and those responses may not appear in CMS public data at the time of release. The absence of a plan of correction in this report does not mean one was not filed. Readers who want information about corrective steps taken by the facility are encouraged to contact the facility or their state survey agency directly.

Corrections may have been made: This report reflects conditions observed on the date of the survey. The facility may have implemented staffing changes, additional training, policy revisions, or other corrective actions since this report was issued. We publish what CMS provides and encourage readers to seek current information from the facility.