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Complaint Investigation

Ingleside Manor

Inspection Date: September 15, 2025
Total Violations 8
Facility ID 525331
Location MOUNT HOREB, WI
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Inspection Findings

F-Tag F0550

Resident Rights Deficiencies
Harm Level: Potential for More Than Minimal Harm

F 0550 Level of Harm - Minimal harm or potential for actual harm Residents Affected - Few

FORM CMS-2567 (02/99) Previous Versions Obsolete

indicated she enjoys eating with her tablemates and talking with them. Resident R6 indicated staff do not take her to

the dining room for all her meals and will give Resident R6 her meal tray in her room.On 9/11/25 at 9:28 AM, CNA D (Certified Nursing Assistant) entered Resident R6's room and asked Resident R6 if she was ready to take her shower.Of note, Resident R6 did not have breakfast in the dining room on 9/11/25 due to the delay in the timing of her shower.Resident R6's CNA work sheet indicates Resident R6 goes to the dining room for meals.Resident R6's meal tickets, printed 9/11/25, state Main DR (dining room) Table (number).On 9/11/25 at 1:30 PM, Surveyor interviewed DM C (Dietary Manager) regarding Resident R6's meal ticket. DM C stated Resident R6 prefers to eat in the dining room, and it is marked on Resident R6's meal ticket.On 9/11/25 at 3:33 PM, Surveyor interviewed DON B (Director of Nursing) regarding Resident R6's preference to eat in the dining room for her meals. DON B indicated it is the resident's right to eat where

they choose. DON B indicated staff should honor Resident R6's choice to eat in the dining room.

Event ID:

Facility ID:

If continuation sheet

Printed: 04/13/2026 Form Approved OMB No. 0938-0391

Department of Health & Human Services Centers for Medicare & Medicaid Services STATEMENT OF DEFICIENCIES AND PLAN OF CORRECTION

(X1) PROVIDER/SUPPLIER/CLIA IDENTIFICATION NUMBER:

(X2) MULTIPLE CONSTRUCTION

B. Wing

A. Building

(X3) DATE SURVEY COMPLETED

09/15/2025

NAME OF PROVIDER OR SUPPLIER

STREET ADDRESS, CITY, STATE, ZIP CODE

Ingleside Manor

407 N Eighth St Mount Horeb, WI 53572

For information on the nursing home's plan to correct this deficiency, please contact the nursing home or the state survey agency. (X4) ID PREFIX TAG

SUMMARY STATEMENT OF DEFICIENCIES (Each deficiency must be preceded by full regulatory or LSC identifying information)

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F-Tag F0584

Resident Rights Deficiencies
Harm Level: Potential for More Than Minimal Harm

F 0584 Level of Harm - Minimal harm or potential for actual harm Residents Affected - Some

may have spilled. CNA D identified the brown matter on the outside of the toilet bowl as “poop”. CNA D indicated the room was not clean.

On 9/11/25 at 11:27 AM, Surveyor observed Resident R6's room. Resident R6's room still had the crumbs, dried liquid, and crusty brown flaky circles on the floor and the toilet still had the brown matter on the outside of it. Surveyor also observed two bags of trash outside of Resident R6's bathroom door on her bedroom floor. One trash bag contained linen, the other bag contained dirty personal protective equipment (gloves, gowns and other trash).

On 9/11/25 at 3:33 PM, Surveyor interviewed DON B (Director of Nursing) regarding the cleanliness in Resident R6's room. Surveyor made DON B aware of the above observations. DON B indicated Resident R6's room was not clean and should be.

On 9/11/25 at 4:00 PM, Surveyor observed Resident R6's room. The outside of the toilet had been cleaned and Resident R6's floor had been mopped. The two trash bags still remained on the floor outside of Resident R6's bathroom door.

Example 2

On 9/11/25 at 9:15 AM, Surveyor interviewed Resident R4. Surveyor asked Resident R4 how often they clean her room. Resident R4 indicates staff come in to clean her room once a week if she is lucky.

Example 3

On 9/11/25 at 9:10 AM, Surveyor interviewed Resident R13. Surveyor asked Resident R13 how often housekeeping comes in to clean her room. Resident R13 states, my room is not cleaned daily. I am not sure I can say it is even cleaned weekly. Surveyor noted Resident R13 had debris on floor and floor appeared as it had not been cleaned in some time.

On 9/11/25 at 9:30 AM, Surveyor interviewed Resident R12. Surveyor asked Resident R12 how often housekeeping comes in to clean his room. Resident R12 states, my room is not cleaned daily and only has been cleaned once in the last month. Surveyor noted Resident R12 had fly strip hanging on wall next to bed. Room was dusty and floor appears to have debris on it from food and fluids.

On 9/15/25 at 8:45 AM, Surveyor interviewed CNA O. Surveyor asked CNA O how often resident rooms are cleaned. CNA O stated that they are not always able to get to all rooms in a day.

On 9/15/25 at 11:15 AM, Surveyor interviewed HS N (Housekeeping Supervisor). Surveyor asked HS N if

she has any staffing concerns in her department. HS N stated, we don't have enough staff to get it all done.

If rooms are not done, will communicate verbally what was not done and it will be completed the next day.

Surveyor asked HS N if she meets with residents to see if they have concerns. HS N states that the new Activities Manager does not bring other departments into resident council to listen to resident concerns. If there are concerns the Activities Manager will bring the issue or concern to the department to be addressed.

The facility did not ensure each resident had a safe, clean, comfortable, and homelike environment

FORM CMS-2567 (02/99) Previous Versions Obsolete

Event ID:

Facility ID:

If continuation sheet

Printed: 04/13/2026 Form Approved OMB No. 0938-0391

Department of Health & Human Services Centers for Medicare & Medicaid Services STATEMENT OF DEFICIENCIES AND PLAN OF CORRECTION

(X1) PROVIDER/SUPPLIER/CLIA IDENTIFICATION NUMBER:

(X2) MULTIPLE CONSTRUCTION

B. Wing

A. Building

(X3) DATE SURVEY COMPLETED

09/15/2025

NAME OF PROVIDER OR SUPPLIER

STREET ADDRESS, CITY, STATE, ZIP CODE

Ingleside Manor

407 N Eighth St Mount Horeb, WI 53572

For information on the nursing home's plan to correct this deficiency, please contact the nursing home or the state survey agency. (X4) ID PREFIX TAG

SUMMARY STATEMENT OF DEFICIENCIES (Each deficiency must be preceded by full regulatory or LSC identifying information)

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F-Tag F0684

Quality of Life and Care Deficiencies
Harm Level: Actual Harm

F 0684 Level of Harm - Actual harm Residents Affected - Few

FORM CMS-2567 (02/99) Previous Versions Obsolete

no, they can collect data but not assess. On 9/15/25 at 9:00 AM, Surveyor interviewed RN L. Surveyor asked RN L what changes with wounds need to be reported to a physician. RN L indicates, change in drainage amount of appearance of wound itself, redness, swelling, warmth, or increase in pain. Surveyor asked RN L if a provider should be notified of wound odor. RN L indicates, yes. Surveyor asked RN L if LPNs can perform assessments. RN L indicates, they can but they need to report their findings to an RN.

On 9/15/25 at 9:20 AM, Surveyor interviewed LPN I. Surveyor asked LPN I what changes with wounds need to be reported to a physician. LPN I indicates, any signs or symptoms of deterioration, stalling, drainage changes, tissue changes, or the wound is getting worse. Surveyor asked LPN I if a provider should be notified of wound odor. LPN I indicates, yes because that would be a sign of deterioration.

Surveyor asked LPN I if LPNs can perform assessments. LPN I indicates, no, but they can observe and report to the RN. On 9/15/25 at 10:36 AM, Surveyor interviewed DON B (Director of Nursing). Surveyor asked DON B if she could provide some examples of changes in condition that would require physician notification in regards to wounds. DON B indicates, increase in redness, drainage, odor, or pain. Surveyor asked DON B when was the first time she assessed Resident R2's wounds. DON B indicates, 8/22/25. Surveyor asked DON when odor was first noted with Resident R2's wounds. DON B indicates for her, she first notes odor on 8/22/25, which is included in her note. Surveyor asked DON B if a provider should have been notified when odor was identified with the wound. DON B indicates, yes and that the first time she was notified or aware of an odor was the first time she did wound care. Surveyor asked DON B if an LPN is able to perform assessments. DON B indicates, no. Surveyor asked DON B if an RN should review all LPN assessments.

DON B indicates, yes. Surveyor notes on 8/24/25, there is a note that indicates resident was seen on 8/22/25 and wounds were assessed to contain a foul odor, Surveyor asked DON B if a physician should have been notified at that time? DON B indicates, yes. Surveyor asked DON B if an increase in wound size requires MD (Medical Doctor) notification. DON B indicates, yes. Surveyor asked DON B if a physician should have been notified when the wound increased in size between 8/20/25 and 8/22/25. DON B indicates, yes.Resident R2 was admitted to the facility on [DATE REDACTED] with a wound on her left abdomen. The facility failed to complete ongoing comprehensive wound assessments throughout her stay, that included characteristics of the wound such as the type of wound, wound bed description, appearance of the surrounding tissue, if there was drainage or odor. While at the facility, Resident R2's wound increased in size and developed a foul odor. No physician notification was made regarding these changes timely and Resident R2 was readmitted to the hospital with

a diagnosis of a wound infection.

Event ID:

Facility ID:

If continuation sheet

Printed: 04/13/2026 Form Approved OMB No. 0938-0391

Department of Health & Human Services Centers for Medicare & Medicaid Services STATEMENT OF DEFICIENCIES AND PLAN OF CORRECTION

(X1) PROVIDER/SUPPLIER/CLIA IDENTIFICATION NUMBER:

(X2) MULTIPLE CONSTRUCTION

B. Wing

A. Building

(X3) DATE SURVEY COMPLETED

09/15/2025

NAME OF PROVIDER OR SUPPLIER

STREET ADDRESS, CITY, STATE, ZIP CODE

Ingleside Manor

407 N Eighth St Mount Horeb, WI 53572

For information on the nursing home's plan to correct this deficiency, please contact the nursing home or the state survey agency. (X4) ID PREFIX TAG

SUMMARY STATEMENT OF DEFICIENCIES (Each deficiency must be preceded by full regulatory or LSC identifying information)

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F-Tag F0686

Quality of Life and Care Deficiencies
Harm Level: Potential for More Than Minimal Harm

F 0686 Level of Harm - Minimal harm or potential for actual harm

Resident R6's cushion not being in the recliner and Resident R6's bed being set to static. DON B indicated Resident R6's bed should be

on pulsate and Resident R6 should have a cushion in her recliner. DON B indicated Resident R6's interventions were not being followed for pressure injury prevention and should be.

Residents Affected - Few

FORM CMS-2567 (02/99) Previous Versions Obsolete

Event ID:

Facility ID:

If continuation sheet

Printed: 04/13/2026 Form Approved OMB No. 0938-0391

Department of Health & Human Services Centers for Medicare & Medicaid Services STATEMENT OF DEFICIENCIES AND PLAN OF CORRECTION

(X1) PROVIDER/SUPPLIER/CLIA IDENTIFICATION NUMBER:

(X2) MULTIPLE CONSTRUCTION

B. Wing

A. Building

(X3) DATE SURVEY COMPLETED

09/15/2025

NAME OF PROVIDER OR SUPPLIER

STREET ADDRESS, CITY, STATE, ZIP CODE

Ingleside Manor

407 N Eighth St Mount Horeb, WI 53572

For information on the nursing home's plan to correct this deficiency, please contact the nursing home or the state survey agency. (X4) ID PREFIX TAG

SUMMARY STATEMENT OF DEFICIENCIES (Each deficiency must be preceded by full regulatory or LSC identifying information)

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F-Tag F0690

Quality of Life and Care Deficiencies
Harm Level: Potential for More Than Minimal Harm

F 0690 Level of Harm - Minimal harm or potential for actual harm Residents Affected - Few

FORM CMS-2567 (02/99) Previous Versions Obsolete

Provide appropriate care for residents who are continent or incontinent of bowel/bladder, appropriate catheter care, and appropriate care to prevent urinary tract infections.

Based on observation, interview, and record review, the facility did not ensure that a resident with urinary catheters receive appropriate treatment and services for 1 of 1 residents (Resident R6) reviewed for catheters as catheter bags were observed resting on the floor.Surveyor observed Resident R6's urinary catheter bag resting on

the floor.This is evidenced by:The facility's policy titled Catheter Care, Urinary, dated 9/14, includes: The purpose of this procedure is to prevent catheter-associated urinary tract infections. Infection control 2. b. Be sure the catheter tubing and drainage bag are kept off the floor.Resident R6's active physician orders, dated 9/11/25, include: SP Catheter (Suprapubic Catheter, a thin, flexible tube inserted directly into the bladder through a small incision in the lower abdomen): cleanse daily with mild soap and water; pat dry with soft towel.Resident R6's resident profile sheet, printed 9/11/25, is used by the CNAs (Certified Nursing Assistant) and includes: indwelling catheter: do not allow tubing or any part of the drainage system to touch the floor.Resident R6's comprehensive care plan, printed 9/11/25, includes:Problem: Indwelling catheter. Resident requires a suprapubic catheter.Goal: Resident will have suprapubic catheter care managed appropriately as evidenced by: not exhibiting obstruction, signs of infection, dislodgement of catheter, bowel perforation, or trauma. Approach: Do not allow tubing or any part of the drainage system to touch the floor.On 9/11/25 at 8:30 AM, Surveyor interviewed Resident R6. Resident R6 was sitting in her recliner in her room. Surveyor observed Resident R6's catheter tubing and drainage bag sitting on the floor next to Resident R6's recliner. Resident R6 indicated she has a history of urinary tract infections and was concerned with the care she receives for her catheter tubing and drainage bag.On 9/11/25 at 9:28 AM, Surveyor interviewed CNA D (Certified Nursing Assistant) regarding Resident R6's catheter tubing and drainage bag. CNA D indicated Resident R6's catheter tubing and drainage bag should not be on

the floor. CNA D moved Resident R6's catheter tubing and drainage bag off the floor.On 9/11/25 at 3:33 PM, Surveyor interviewed DON B (Director of Nursing) regarding placement of catheter tubing and drainage bags. DON B Indicated tubing and drainage bags should be hung below the level of the resident's bladder and should not be placed on the floor. Surveyor made DON B aware of surveyor's observation of Resident R6's catheter tubing and drainage bag being on the floor. DON B indicated Resident R6's catheter tubing and drainage bag should not have been on the floor.

Event ID:

Facility ID:

If continuation sheet

Printed: 04/13/2026 Form Approved OMB No. 0938-0391

Department of Health & Human Services Centers for Medicare & Medicaid Services STATEMENT OF DEFICIENCIES AND PLAN OF CORRECTION

(X1) PROVIDER/SUPPLIER/CLIA IDENTIFICATION NUMBER:

(X2) MULTIPLE CONSTRUCTION

B. Wing

A. Building

(X3) DATE SURVEY COMPLETED

09/15/2025

NAME OF PROVIDER OR SUPPLIER

STREET ADDRESS, CITY, STATE, ZIP CODE

Ingleside Manor

407 N Eighth St Mount Horeb, WI 53572

For information on the nursing home's plan to correct this deficiency, please contact the nursing home or the state survey agency. (X4) ID PREFIX TAG

SUMMARY STATEMENT OF DEFICIENCIES (Each deficiency must be preceded by full regulatory or LSC identifying information)

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F-Tag F0740

Quality of Life and Care Deficiencies
Harm Level: Potential for More Than Minimal Harm

F 0740 Level of Harm - Minimal harm or potential for actual harm

On 9/15/25 at 9:15 AM, Surveyor interviewed LPN I (Licensed Practical Nurse). Surveyor asked LPN I who implements care plans for residents. LPN I stated that he tries to help along with the DON (Director of Nursing) and MDS Nurse (Minimum Data Set). Surveyor asked LPN I if a care plan should have been put in place for Resident R1's history of suicide attempts and suicidal ideations. LPN, I stated Resident R1 should have been care planned as history of, but it is not in the active phase. Safety interventions should be in place for Resident R1.

Residents Affected - Few

The facility failed to ensure a care plan was developed that included precautions and monitoring for a resident with a history of several suicide attempts in the past.

FORM CMS-2567 (02/99) Previous Versions Obsolete

Event ID:

Facility ID:

If continuation sheet

Printed: 04/13/2026 Form Approved OMB No. 0938-0391

Department of Health & Human Services Centers for Medicare & Medicaid Services STATEMENT OF DEFICIENCIES AND PLAN OF CORRECTION

(X1) PROVIDER/SUPPLIER/CLIA IDENTIFICATION NUMBER:

(X2) MULTIPLE CONSTRUCTION

B. Wing

A. Building

(X3) DATE SURVEY COMPLETED

09/15/2025

NAME OF PROVIDER OR SUPPLIER

STREET ADDRESS, CITY, STATE, ZIP CODE

Ingleside Manor

407 N Eighth St Mount Horeb, WI 53572

For information on the nursing home's plan to correct this deficiency, please contact the nursing home or the state survey agency. (X4) ID PREFIX TAG

SUMMARY STATEMENT OF DEFICIENCIES (Each deficiency must be preceded by full regulatory or LSC identifying information)

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F-Tag F0755

Pharmacy Service Deficiencies
Harm Level: Potential for More Than Minimal Harm

F 0755 Level of Harm - Minimal harm or potential for actual harm

administration. DON B indicated if medication is not administered timely, it is considered a medication error.

DON B indicated since Resident R6 had not yet received her 8:00 AM medications at 10:46 AM it is considered a medication error for those medications. DON B indicated medications should be administered timely and Resident R6's was not.

Residents Affected - Some

FORM CMS-2567 (02/99) Previous Versions Obsolete

Event ID:

Facility ID:

If continuation sheet

Printed: 04/13/2026 Form Approved OMB No. 0938-0391

Department of Health & Human Services Centers for Medicare & Medicaid Services STATEMENT OF DEFICIENCIES AND PLAN OF CORRECTION

(X1) PROVIDER/SUPPLIER/CLIA IDENTIFICATION NUMBER:

(X2) MULTIPLE CONSTRUCTION

B. Wing

A. Building

(X3) DATE SURVEY COMPLETED

09/15/2025

NAME OF PROVIDER OR SUPPLIER

STREET ADDRESS, CITY, STATE, ZIP CODE

Ingleside Manor

407 N Eighth St Mount Horeb, WI 53572

For information on the nursing home's plan to correct this deficiency, please contact the nursing home or the state survey agency. (X4) ID PREFIX TAG

SUMMARY STATEMENT OF DEFICIENCIES (Each deficiency must be preceded by full regulatory or LSC identifying information)

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F-Tag F0760

Pharmacy Service Deficiencies
Harm Level: Potential for More Than Minimal Harm

F 0760 Level of Harm - Minimal harm or potential for actual harm

Mycophenolate sodium (Immunosuppressant agent to prevent organ rejection in transplant patients) tablet; delayed release (DR/EC (Delayed Released/Enteric Coated)); 360 mg; amt: 1 tablet; oral. Twice A Day; 8:00 AM, 8:00 PM. Start Date: 8/20/25. End Date: Open Ended.

On 8/20/25 at 8:00 PM: Space left blank, indicating the medication was not administered.

Residents Affected - Few

On 8/22/25 at 8:00 AM: Reasons/Comments states: “Not Administered: Drug/Item Unavailable”

On 9/5/25 at 8:00 AM: Reasons/Comments states: “Not Administered: Drug/Item Unavailable”

The facility's medication contingency supply list includes: Levetiracetam 250 MG; QOH (Quantity On Hand) 10 each

On 9/15/25 at 3:08 PM, Surveyor interviewed DON B. Surveyor noted that Resident R3 did not receive some of her medications from 8/20/25-8/23/25, including her Lacosamide, Insulin Aspart, Levetiracetam, and Mycophenolate. Surveyor asked DON B if she would have expected these medications to be administered as ordered. DON B indicates, yes, and that pharmacy sends two delivers during the day to deliver medications. Surveyor asked DON B if she would consider these medications that were not administered to be medication errors. DON B indicates, yes. Surveyor asked DON B if these medications are in contingency, would she expect staff to pull the medication from contingency to administer to the resident.

DON B indicates, yes.

FORM CMS-2567 (02/99) Previous Versions Obsolete

Event ID:

Facility ID:

If continuation sheet

📋 Inspection Summary

INGLESIDE MANOR in MOUNT HOREB, WI inspection on recent inspection.

Found 0 violation(s). Severity: Standard violations. Status: 0 corrected, 0 pending.

What this means: Health inspections identify deficiencies that facilities must correct. Violations range from minor documentation issues to serious safety concerns. All deficiencies must be corrected within required timeframes and are subject to follow-up verification.

Frequently Asked Questions

What is an F-tag violation?
F-tags are federal deficiency codes used by CMS to categorize nursing home violations. Each F-tag corresponds to a specific federal regulation (42 CFR Part 483). For example, F607 relates to abuse prevention policies, F880 relates to infection control.
Were these violations corrected?
Facilities must submit plans of correction and implement changes within required timeframes. CMS conducts follow-up inspections to verify corrections. Check the inspection report for specific correction dates and follow-up verification status.
How often do nursing home inspections happen?
CMS conducts unannounced inspections of all Medicare/Medicaid-certified nursing homes at least once per year. Additional inspections may occur based on complaints, facility-reported incidents, or follow-up to verify previous violations were corrected.
What should families do about these violations?
Families should: (1) Review the full inspection report for details, (2) Ask facility administration about specific corrective actions taken, (3) Check if this represents a pattern by reviewing prior inspections, (4) Compare with other facilities in MOUNT HOREB, WI, (5) Report new concerns to state authorities.
Where can I see the full inspection report?
Complete inspection reports are available on Medicare.gov's Care Compare website (www.medicare.gov/care-compare). You can also request copies directly from INGLESIDE MANOR or from the state Department of Health. Reports include deficiency codes, facility responses, and correction timelines.
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