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Complaint Investigation

Oakwood Village East Health And Rehab Center

October 22, 2025 · Madison, WI · 5833 American Parkway
Citations 2
CMS Rating 3/5
Beds 40
Provider ID 525692
Healthcare Facility
Oakwood Village East Health And Rehab Center
Madison, WI  ·  View full profile →
Inspection Summary

OAKWOOD VILLAGE EAST HEALTH AND REHAB CENTER in MADISON, WI — inspection on October 22, 2025.

Found 2 citations. Severity: Standard violations.

Health inspections identify deficiencies that facilities must correct within required timeframes. Violations range from minor documentation issues to serious safety concerns and are subject to follow-up verification.

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Inspection Findings

FF0684
Quality of Life and Care Deficiencies
Potential for More Than Minimal Harm

removed the catheter, notified NP (Nurse Practitioner) of the removal.

Waiting for Urology clinic orders on re-insertion.9/4/25 10:48 AM Note Text: resident was sent out to [Hospital] ER (Emergency Room) to replace foley by urologist.

Resident was accompanied by daughter. On 10/6/25 at 11:41 AM, Surveyor interviewed RN D (Registered Nurse) about R1's foley catheter. RN D indicated on 9/4/25 around 6:00 AM, she was made aware R1's foley catheter was not draining properly. RN D indicated R1's bed was wet with urine. RN D indicated she reviewed R1's medical record and was aware of the physician order to note manipulate, flush, or exchange foley catheter and to not pull foley out. RN D indicated she was aware urology needed to be notified of any issues with the foley catheter. RN D indicated she aspirated the foley catheter balloon and noted there was only 3mL of fluid in the balloon. RN D indicated she believed the catheter was not in the proper place in R1's bladder so she pulled the foley catheter out. RN D indicated she left a voicemail for R1's primary provider and attempted to call urology after she removed the catheter.

RN D indicated she did not speak to a provider before or after the removal of the foley catheter.On 10/6/25 at 12:11 PM, Surveyor interviewed UCN E (Urology Clinical Nurse) regarding R1's foley catheter. UCN E indicated the clinic does have an afterhours number to contact a physician for urology concerns. UCN E indicated the facility should have left the catheter in place since the nurse would have been unable to determine placement. UCN E indicated the facility should have contacted a provider and should not have removed the catheter.On 10/6/25 at 1:41 PM, Surveyor interviewed DON B (Director of Nursing) regarding R1's foley catheter.

Surveyor asked if removing fluid from the balloon would be considered manipulation of the foley catheter. DON B indicated she did not believe removing the 3mL of fluid from the foley catheter balloon was considered manipulation of the foley catheter.

Surveyor asked DON B if RN D should have consulted with a provider prior to removing the foley catheter. DON B indicated RN D removed the foley catheter since RN D did not think the catheter was in the correct place. DON B indicated RN D attempted to contact the provider and urology clinic after the removal as this event took place prior to the clinic opening at 8:00 AM.

Facility ID:

IDENTIFICATION NUMBER:

A.

Building

COMPLETED

10/22/2025

STREET ADDRESS, CITY, STATE, ZIP CODE

Oakwood Village East Health and Rehab Center

5833 American Parkway Madison, WI 53718

SUMMARY STATEMENT OF DEFICIENCIES

According to standards of practice, pressure injuries should not be down staged. In addition, did not include shearing as a cause of pressure.R2's Weekly Wound Observation Tool, dated 9/10/25, includes Location- right malleolus. In house acquired.

Date acquired- 8/31/25.

Type- pressure.

Pressure Ulcer Stage- stage 3.

Visible tissue- granul

Facility ID:

Frequently Asked Questions

What is an F-tag violation?
F-tags are federal deficiency codes used by CMS to categorize nursing home violations. Each F-tag corresponds to a specific federal regulation (42 CFR Part 483). For example, F607 relates to abuse prevention policies, F880 relates to infection control.
Were these violations corrected?
Facilities must submit plans of correction and implement changes within required timeframes. CMS conducts follow-up inspections to verify corrections. Check the inspection report for specific correction dates and follow-up verification status.
How often do nursing home inspections happen?
CMS conducts unannounced inspections of all Medicare/Medicaid-certified nursing homes at least once per year. Additional inspections may occur based on complaints, facility-reported incidents, or follow-up to verify previous violations were corrected.
What should families do about these violations?
Families should: (1) Review the full inspection report for details, (2) Ask facility administration about specific corrective actions taken, (3) Check if this represents a pattern by reviewing prior inspections, (4) Compare with other facilities in MADISON, WI, (5) Report new concerns to state authorities.
Where can I see the full inspection report?
Complete inspection reports are available on Medicare.gov's Care Compare website (www.medicare.gov/care-compare). You can also request copies directly from OAKWOOD VILLAGE EAST HEALTH AND REHAB CENTER or from the state Department of Health. Reports include deficiency codes, facility responses, and correction timelines.


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