Inspection History Overview

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Detailed Inspection Reports

Notice: These are official CMS inspection narratives containing detailed regulatory findings. This information is not available in searchable format anywhere else online.

November 12, 2025 Complaint Investigation

Fines and Penalties by Year

2022 2 penalties totaling $51,900

$51,900
Oct 5, 2022

Fine

$0
Oct 5, 2022

Payment Denial

2021 4 penalties totaling $139,214

$975
Aug 30, 2021

Fine

$650
Aug 16, 2021

Fine

$32,078
Jul 13, 2021

Fine

$105,511
Mar 31, 2021

Fine

2020 1 penalties totaling $17,078

$17,078
Sep 2, 2020

Fine

2019 1 penalties totaling $195,879

$195,879
May 28, 2019

Fine

2018 2 penalties totaling $62,370

$62,370
Mar 29, 2018

Fine

$0
Mar 29, 2018

Payment Denial

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Health Violations by Year

2024 6 violations

Tag 0755 D Jun 7, 2024

Provide pharmaceutical services to meet the needs of each resident and employ or obtain the services of a licensed pharmacist.

✓ Corrected: Jul 5, 2024
Tag 0804 D Jun 7, 2024

Ensure food and drink is palatable, attractive, and at a safe and appetizing temperature.

✓ Corrected: Jul 5, 2024
Tag 0684 D Feb 5, 2024

Provide appropriate treatment and care according to orders, resident’s preferences and goals.

✓ Corrected: Feb 24, 2024
Tag 0689 D Feb 5, 2024

Ensure that a nursing home area is free from accident hazards and provides adequate supervision to prevent accidents.

✓ Corrected: Feb 24, 2024
Tag 0761 E Feb 5, 2024

Ensure drugs and biologicals used in the facility are labeled in accordance with currently accepted professional principles; and all drugs and biologicals must be stored in locked compartments, separately locked, compartments for controlled drugs.

✓ Corrected: Feb 24, 2024
Tag 0812 E Feb 5, 2024

Procure food from sources approved or considered satisfactory and store, prepare, distribute and serve food in accordance with professional standards.

✓ Corrected: Feb 24, 2024

2023 2 violations

Tag 0689 G Nov 29, 2023

Ensure that a nursing home area is free from accident hazards and provides adequate supervision to prevent accidents.

✓ Corrected: Dec 26, 2023
Tag 0804 E Nov 29, 2023

Ensure food and drink is palatable, attractive, and at a safe and appetizing temperature.

✓ Corrected: Dec 26, 2023

2022 14 violations

Tag 0558 D Oct 24, 2022

Reasonably accommodate the needs and preferences of each resident.

✓ Corrected: Nov 18, 2022
Tag 0623 C Oct 24, 2022

Provide timely notification to the resident, and if applicable to the resident representative and ombudsman, before transfer or discharge, including appeal rights.

✓ Corrected: Nov 18, 2022
Tag 0625 C Oct 24, 2022

Notify the resident or the resident’s representative in writing how long the nursing home will hold the resident’s bed in cases of transfer to a hospital or therapeutic leave.

✓ Corrected: Nov 18, 2022
Tag 0684 D Oct 24, 2022

Provide appropriate treatment and care according to orders, resident’s preferences and goals.

✓ Corrected: Nov 18, 2022
Tag 0686 J Oct 24, 2022

Provide appropriate pressure ulcer care and prevent new ulcers from developing.

✓ Corrected: Nov 18, 2022
Tag 0689 D Oct 24, 2022

Ensure that a nursing home area is free from accident hazards and provides adequate supervision to prevent accidents.

✓ Corrected: Nov 18, 2022
Tag 0693 D Oct 24, 2022

Ensure that feeding tubes are not used unless there is a medical reason and the resident agrees; and provide appropriate care for a resident with a feeding tube.

✓ Corrected: Nov 18, 2022
Tag 0757 D Oct 24, 2022

Ensure each resident’s drug regimen must be free from unnecessary drugs.

✓ Corrected: Nov 18, 2022
Tag 0758 D Oct 24, 2022

Implement gradual dose reductions(GDR) and non-pharmacological interventions, unless contraindicated, prior to initiating or instead of continuing psychotropic medication; and PRN orders for psychotropic medications are only used when the medication is necessary and PRN use is limited.

✓ Corrected: Nov 18, 2022
Tag 0880 D Oct 24, 2022

Provide and implement an infection prevention and control program.

✓ Corrected: Nov 18, 2022
Tag 0558 D Oct 5, 2022

Reasonably accommodate the needs and preferences of each resident.

✓ Corrected: Nov 18, 2022
Tag 0686 D Oct 5, 2022

Provide appropriate pressure ulcer care and prevent new ulcers from developing.

✓ Corrected: Nov 18, 2022
Tag 0880 D Oct 5, 2022

Provide and implement an infection prevention and control program.

✓ Corrected: Nov 18, 2022
Tag 0919 E Oct 5, 2022

Make sure that a working call system is available in each resident's bathroom and bathing area.

✓ Corrected: Nov 18, 2022

2021 9 violations

Tag 0684 D Jul 13, 2021

Provide appropriate treatment and care according to orders, resident’s preferences and goals.

✓ Corrected: Aug 11, 2021
Tag 0686 G Jul 13, 2021

Provide appropriate pressure ulcer care and prevent new ulcers from developing.

✓ Corrected: Aug 11, 2021
Tag 0688 D Jul 13, 2021

Provide appropriate care for a resident to maintain and/or improve range of motion (ROM), limited ROM and/or mobility, unless a decline is for a medical reason.

✓ Corrected: Aug 11, 2021
Tag 0689 D Jul 13, 2021

Ensure that a nursing home area is free from accident hazards and provides adequate supervision to prevent accidents.

✓ Corrected: Aug 11, 2021
Tag 0698 D Jul 13, 2021

Provide safe, appropriate dialysis care/services for a resident who requires such services.

✓ Corrected: Aug 11, 2021
Tag 0880 E Jul 13, 2021

Provide and implement an infection prevention and control program.

✓ Corrected: Aug 11, 2021
Tag 0688 D Apr 20, 2021

Provide appropriate care for a resident to maintain and/or improve range of motion (ROM), limited ROM and/or mobility, unless a decline is for a medical reason.

✓ Corrected: Apr 24, 2021
Tag 0698 D Apr 20, 2021

Provide safe, appropriate dialysis care/services for a resident who requires such services.

✓ Corrected: Apr 24, 2021
Tag 0692 J Mar 31, 2021

Provide enough food/fluids to maintain a resident's health.

✓ Corrected: Apr 24, 2021

2020 2 violations

Tag 0610 D Sep 2, 2020

Respond appropriately to all alleged violations.

✓ Corrected: Sep 21, 2020
Tag 0689 G Sep 2, 2020

Ensure that a nursing home area is free from accident hazards and provides adequate supervision to prevent accidents.

✓ Corrected: Sep 21, 2020

2019 24 violations

Tag 0690 D Dec 10, 2019

Provide appropriate care for residents who are continent or incontinent of bowel/bladder, appropriate catheter care, and appropriate care to prevent urinary tract infections.

✓ Corrected: Dec 30, 2019
Tag 0607 E Oct 23, 2019

Develop and implement policies and procedures to prevent abuse, neglect, and theft.

✓ Corrected: Nov 8, 2019
Tag 0729 E Oct 23, 2019

Verify that a nurse aide has been trained; and if they haven't worked as a nurse aide for 2 years, receive retraining.

✓ Corrected: Nov 8, 2019
Tag 0578 D May 28, 2019

Honor the resident's right to request, refuse, and/or discontinue treatment, to participate in or refuse to participate in experimental research, and to formulate an advance directive.

✓ Corrected: Jul 10, 2019
Tag 0583 D May 28, 2019

Keep residents' personal and medical records private and confidential.

✓ Corrected: Jul 10, 2019
Tag 0584 E May 28, 2019

Honor the resident's right to a safe, clean, comfortable and homelike environment, including but not limited to receiving treatment and supports for daily living safely.

✓ Corrected: Jul 10, 2019
Tag 0585 E May 28, 2019

Honor the resident's right to voice grievances without discrimination or reprisal and the facility must establish a grievance policy and make prompt efforts to resolve grievances.

✓ Corrected: Jul 10, 2019
Tag 0609 D May 28, 2019

Timely report suspected abuse, neglect, or theft and report the results of the investigation to proper authorities.

✓ Corrected: Jul 10, 2019
Tag 0676 D May 28, 2019

Ensure residents do not lose the ability to perform activities of daily living unless there is a medical reason.

✓ Corrected: Jul 10, 2019
Tag 0677 D May 28, 2019

Provide care and assistance to perform activities of daily living for any resident who is unable.

✓ Corrected: Jul 10, 2019
Tag 0679 D May 28, 2019

Provide activities to meet all resident's needs.

✓ Corrected: Jul 10, 2019
Tag 0686 J May 28, 2019

Provide appropriate pressure ulcer care and prevent new ulcers from developing.

✓ Corrected: Jul 10, 2019
Tag 0688 D May 28, 2019

Provide appropriate care for a resident to maintain and/or improve range of motion (ROM), limited ROM and/or mobility, unless a decline is for a medical reason.

✓ Corrected: Jul 10, 2019
Tag 0689 E May 28, 2019

Ensure that a nursing home area is free from accident hazards and provides adequate supervision to prevent accidents.

✓ Corrected: Jul 10, 2019
Tag 0690 E May 28, 2019

Provide appropriate care for residents who are continent or incontinent of bowel/bladder, appropriate catheter care, and appropriate care to prevent urinary tract infections.

✓ Corrected: Jul 10, 2019
Tag 0692 D May 28, 2019

Provide enough food/fluids to maintain a resident's health.

✓ Corrected: Jul 10, 2019
Tag 0693 D May 28, 2019

Ensure that feeding tubes are not used unless there is a medical reason and the resident agrees; and provide appropriate care for a resident with a feeding tube.

✓ Corrected: Jul 10, 2019
Tag 0700 D May 28, 2019

Try different approaches before using a bed rail. If a bed rail is needed, the facility must (1) assess a resident for safety risk; (2) review these risks and benefits with the resident/representative; (3) get informed consent; and (4) Correctly install and maintain the bed rail.

✓ Corrected: Jul 10, 2019
Tag 0725 F May 28, 2019

Provide enough nursing staff every day to meet the needs of every resident; and have a licensed nurse in charge on each shift.

✓ Corrected: Jul 10, 2019
Tag 0758 D May 28, 2019

Implement gradual dose reductions(GDR) and non-pharmacological interventions, unless contraindicated, prior to initiating or instead of continuing psychotropic medication; and PRN orders for psychotropic medications are only used when the medication is necessary and PRN use is limited.

✓ Corrected: Jul 10, 2019

2018 11 violations

Tag 0686 G May 10, 2018

Provide appropriate pressure ulcer care and prevent new ulcers from developing.

✓ Corrected: Jun 6, 2018
Tag 0656 D Mar 29, 2018

Develop and implement a complete care plan that meets all the resident's needs, with timetables and actions that can be measured.

✓ Corrected: May 10, 2018
Tag 0686 G Mar 29, 2018

Provide appropriate pressure ulcer care and prevent new ulcers from developing.

✓ Corrected: Jun 6, 2018
Tag 0689 E Mar 29, 2018

Ensure that a nursing home area is free from accident hazards and provides adequate supervision to prevent accidents.

✓ Corrected: May 10, 2018
Tag 0692 D Mar 29, 2018

Provide enough food/fluids to maintain a resident's health.

✓ Corrected: May 10, 2018
Tag 0700 D Mar 29, 2018

Try different approaches before using a bed rail. If a bed rail is needed, the facility must (1) assess a resident for safety risk; (2) review these risks and benefits with the resident/representative; (3) get informed consent; and (4) Correctly install and maintain the bed rail.

✓ Corrected: May 10, 2018
Tag 0730 D Mar 29, 2018

Observe each nurse aide's job performance and give regular training.

✓ Corrected: May 10, 2018
Tag 0744 D Mar 29, 2018

Provide the appropriate treatment and services to a resident who displays or is diagnosed with dementia.

✓ Corrected: May 10, 2018
Tag 0755 D Mar 29, 2018

Provide pharmaceutical services to meet the needs of each resident and employ or obtain the services of a licensed pharmacist.

✓ Corrected: May 10, 2018
Tag 0756 D Mar 29, 2018

Ensure a licensed pharmacist perform a monthly drug regimen review, including the medical chart, following irregularity reporting guidelines in developed policies and procedures.

✓ Corrected: May 10, 2018
Tag 0758 D Mar 29, 2018

Implement gradual dose reductions(GDR) and non-pharmacological interventions, unless contraindicated, prior to initiating or instead of continuing psychotropic medication; and PRN orders for psychotropic medications are only used when the medication is necessary and PRN use is limited.

✓ Corrected: May 10, 2018

2017 10 violations

Tag 0164 D Feb 9, 2017

Keep residents' personal and medical records private and confidential.

✓ Corrected: Apr 7, 2017
Tag 0166 E Feb 9, 2017

Try to resolve each resident's complaints quickly.

✓ Corrected: Apr 7, 2017
Tag 0246 D Feb 9, 2017

Reasonably accommodate the needs and preferences of each resident.

✓ Corrected: Apr 7, 2017
Tag 0309 G Feb 9, 2017

Provide necessary care and services to maintain or improve the highest well being of each resident .

✓ Corrected: Apr 7, 2017
Tag 0314 G Feb 9, 2017

Give residents proper treatment to prevent new bed (pressure) sores or heal existing bed sores.

✓ Corrected: Apr 7, 2017
Tag 0323 G Feb 9, 2017

Ensure that a nursing home area is free from accident hazards and provide adequate supervision to prevent avoidable accidents.

✓ Corrected: Apr 7, 2017
Tag 0329 D Feb 9, 2017

Ensure that each resident's 1) entire drug/medication regimen is free from unnecessary drugs; and 2) is managed and monitored to achieve highest level of well-being.

✓ Corrected: Apr 7, 2017
Tag 0332 D Feb 9, 2017

Keep the rate of medication errors (wrong drug, wrong dose, wrong time) to less than 5%.

✓ Corrected: Apr 7, 2017
Tag 0371 F Feb 9, 2017

Store, cook, and serve food in a safe and clean way.

✓ Corrected: Apr 7, 2017
Tag 0514 D Feb 9, 2017

Keep accurate, complete and organized clinical records on each resident that meet professional standards.

✓ Corrected: Apr 7, 2017
🏥 Facility Summary

Complete Care at Glendale West is a 2-star nursing home in GLENDALE, WI with 94 beds.

Most recent inspection: Data not available. No current violations on record.

📞 4143510543
📍 6263 N GREEN BAY AVE, GLENDALE, WI
💵 Accepts Medicare and Medicaid
Data source: Centers for Medicare & Medicaid Services (CMS). Facility information updated daily. Star ratings range from 1 (much below average) to 5 (much above average).

Frequently Asked Questions About Complete Care at Glendale West

What violations has Complete Care at Glendale West received?
Complete Care at Glendale West has 0 health and safety violation(s) documented by CMS inspections. All violation data comes from official Medicare inspection reports and is updated regularly from government sources.
What is the quality rating of Complete Care at Glendale West?
Complete Care at Glendale West has a 2-star rating out of 5 from CMS. This rating indicates the facility may have quality concerns that should be investigated further. The rating is based on health inspections, staffing levels, and quality measures.
When was Complete Care at Glendale West last inspected?
Inspection reports are documented by state survey agencies and the Centers for Medicare & Medicaid Services (CMS). Reports typically lag 2-3 months behind the actual inspection date. Visit the facility's full profile page for detailed violation information and inspection history.
Is Complete Care at Glendale West safe?
Safety at Complete Care at Glendale West should be evaluated based on multiple factors: the facility's CMS rating, recent violation history, and personal visits. We recommend reviewing the complete inspection history, speaking with current residents and families, consulting healthcare professionals, and visiting in person before making placement decisions.
How do I contact Complete Care at Glendale West?
Phone: 4143510543. Address: 6263 N GREEN BAY AVE, GLENDALE, WI. For visiting hours and admission information, call the facility directly.
What services does Complete Care at Glendale West offer?
Complete Care at Glendale West is a skilled nursing facility with 94 beds. The facility accepts Medicare and Medicaid. For specific services like rehabilitation, memory care, or short-term recovery, contact the facility directly.
What are better facilities near GLENDALE, WI?
Compare Complete Care at Glendale West with other nursing homes in GLENDALE, WI on our facilities page. Filter by star rating, bed count, and recent inspection results to find the best match for your needs.