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Complaint Investigation

Canterbury Rehabilitation And Healthcare Center

Inspection Date: January 29, 2026
Total Violations 3
Facility ID 495272
Location RICHMOND, VA
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Inspection Findings

F-Tag F0656

Resident Assessment and Care Planning Deficiencies
Harm Level: Potential for More Than Minimal Harm

F 0656 Level of Harm - Minimal harm or potential for actual harm Residents Affected - Few

Develop and implement a complete care plan that meets all the resident's needs, with timetables and actions that can be measured.

Based on staff interview, facility document review and clinical record review, the facility staff failed to implement the comprehensive care plan for one of six residents in the survey sample, Resident #5. The findings include: For Resident #5, the facility staff failed to implement the comprehensive care plan for the administration of the medication, Midodrine (used to treat orthostatic hypotension, a sudden fall in blood pressure that occurs when a person assumes a standing position) (1) per the physician orders. The comprehensive care plan dated 11/3/2025 documented in part, Focus: I have hypotension related to ESRD (end stage renal disease). Interventions: Give medications as ordered. Monitor vital signs as ordered and as clinically indicated.An interview was conducted with LPN (licensed practical nurse) #4 on 1/29/2026 at 7:45 a.m. LPN #4 stated the care plan is a guide for the staff on how to care for the residents and their individual needs. The facility policy, Care Plans; Comprehensive Person-Centered documented in part, A comprehensive, person-centered care plan that includes measurable objectives and timetables to meet the resident's physical, psychosocial, and functional needs is developed and implemented for each resident.

Administrative staff member (ASM) #1, the administrator, ASM #2, the director of nursing and ASM #5, the regional director of operations, were made aware of the above findings on 1/29/2026 at approximately 4:45 p.m. No further information was provided prior to exit. (1) this information was obtained from the following website: https://medlineplus.gov/druginfo/meds/a616030.html

Any deficiency statement ending with an asterisk (*) denotes a deficiency which the institution may be excused from correcting providing it is determined that other safeguards provide sufficient protection to the patients. (See instructions.) Except for nursing homes, the findings stated above are disclosable 90 days following the date of survey whether or not a plan of correction is provided. For nursing homes, the above findings and plans of correction are disclosable 14 days following the date

these documents are made available to the facility. If deficiencies are cited, an approved plan of correction is requisite to continued program participation.

LABORATORY DIRECTOR'S OR PROVIDER/SUPPLIER REPRESENTATIVE'S SIGNATURE

TITLE

(X6) DATE

FORM CMS-2567 (02/99) Previous Versions Obsolete

Facility ID:

If continuation sheet

Event ID:

Printed: 04/13/2026 Form Approved OMB No. 0938-0391

Department of Health & Human Services Centers for Medicare & Medicaid Services STATEMENT OF DEFICIENCIES AND PLAN OF CORRECTION

(X1) PROVIDER/SUPPLIER/CLIA IDENTIFICATION NUMBER:

(X2) MULTIPLE CONSTRUCTION

B. Wing

A. Building

(X3) DATE SURVEY COMPLETED

01/29/2026

NAME OF PROVIDER OR SUPPLIER

STREET ADDRESS, CITY, STATE, ZIP CODE

Canterbury Rehabilitation and Healthcare Center

1776 Cambridge Drive Richmond, VA 23238

For information on the nursing home's plan to correct this deficiency, please contact the nursing home or the state survey agency. (X4) ID PREFIX TAG

SUMMARY STATEMENT OF DEFICIENCIES (Each deficiency must be preceded by full regulatory or LSC identifying information)

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F-Tag F0658

Resident Assessment and Care Planning Deficiencies
Harm Level: Potential for More Than Minimal Harm

F 0658

Ensure services provided by the nursing facility meet professional standards of quality.

Level of Harm - Minimal harm or potential for actual harm

Based on staff interview, facility document review and clinical record review, it was determined the facility staff failed to clarify physician orders for one of six residents in the survey sample, Resident #5. The findings include: For Resident #5 (Resident R5), the facility staff failed to clarify the physician orders for Midodrine (used to treat orthostatic hypotension, a sudden fall in blood pressure that occurs when a person assumes

a standing position) (1) and Clonidine (used to treat high blood pressure) (2). The physician order dated, 1/14/2026 documented, Midodrine HCL (hydrochloride) Oral Tablet 10 MG (milligrams); Give 10 MG via Peg - tube (a feeding tube inserted in the stomach) (3) every 8 hours as needed for orthostatic hypotension. Give for SBP (systolic blood pressure) under 100 mmHg (millimeters of mercury). A second physician order dated 1/14/2026 documented, Clonidine HCL Oral Tablet; Give 1 tablet by mouth every 8 hours as needed for HTN (hypertension) for 30 days; Give for SBP over 170 mmHg. Review of the clinical

record failed to evidence that the resident's blood pressure was taken every eight hours to determine if they needed one of the as needed medications. An interview was conducted with LPN (licensed practical nurse) #4, on 1/29/2026 at 7:45 a.m. LPN #4 stated that when there is a medication that requires a blood pressure, the nurse should take the blood pressure and administer or hold the medication per the physician's order.An interview was conducted with administrative staff member (ASM) #4, the regional director of clinical services, on 1/29/2026 at 11:46 a.m. ASM #4 stated orders for Midodrine, the facility was cited on a previous survey, and they had addressed it with the physicians to change the orders from PRN (as needed) to a scheduled dose with parameters to hold it when indicated. ASM #4 stated it was unusual to have a PRN order for Clonidine. She further stated these orders need to be clarified. Administrative staff member (ASM) #1, the administrator, ASM #2, the director of nursing and ASM #5, the regional director of operations, were made aware of the above findings on 1/29/2026 at approximately 4:45 p.m. No further information was provided prior to exit. (1) this information was obtained from the following website: https://medlineplus.gov/druginfo/meds/a616030.html(2) This information was obtained from the following website: https://medlineplus.gov/druginfo/meds/a682243.html

Residents Affected - Few

FORM CMS-2567 (02/99) Previous Versions Obsolete

Event ID:

Facility ID:

If continuation sheet

Printed: 04/13/2026 Form Approved OMB No. 0938-0391

Department of Health & Human Services Centers for Medicare & Medicaid Services STATEMENT OF DEFICIENCIES AND PLAN OF CORRECTION

(X1) PROVIDER/SUPPLIER/CLIA IDENTIFICATION NUMBER:

(X2) MULTIPLE CONSTRUCTION

B. Wing

A. Building

(X3) DATE SURVEY COMPLETED

01/29/2026

NAME OF PROVIDER OR SUPPLIER

STREET ADDRESS, CITY, STATE, ZIP CODE

Canterbury Rehabilitation and Healthcare Center

1776 Cambridge Drive Richmond, VA 23238

For information on the nursing home's plan to correct this deficiency, please contact the nursing home or the state survey agency. (X4) ID PREFIX TAG

SUMMARY STATEMENT OF DEFICIENCIES (Each deficiency must be preceded by full regulatory or LSC identifying information)

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F-Tag F0684

Quality of Life and Care Deficiencies
Harm Level: Potential for More Than Minimal Harm

F 0684

Provide appropriate treatment and care according to orders, resident’s preferences and goals.

Level of Harm - Minimal harm or potential for actual harm

**NOTE- TERMS IN BRACKETS HAVE BEEN EDITED TO PROTECT CONFIDENTIALITY** Based on staff interview, facility document review and clinical record review, the facility staff failed to administer medications per the physician orders for one of six residents in the survey sample, Resident #5. The findings include: For Resident #5, the facility staff failed to administer Midodrine (used to treat orthostatic hypotension, a sudden fall in blood pressure that occurs when a person assumes a standing position) (1) per the physician orders. The physician order dated, 11/4/2025 documented, Midodrine HCL (hydrochloride) [NAME] tablet 10 MG (milligrams); Give 10 MG via PEG-Tube (feeding tube) every 8 hours related to dependence on dialysis. Give for SBP (systolic blood pressure) under 100 mmHG (millimeters of mercury). The medication administration record (MAR) for January 2026 documented the above order. On 1/1/2026 at 8:00 a.m. the resident's blood pressures were documented on the following dates and times and the Midodrine was documented as administered:1/1/2026 at 8:00 a.m. - 126/801/2/2026 at 2:00 p.m. 122/761/6/2026 at 2:00 p.m. - 126/861/8/2026 at 10:00 p.m. - 148/801/10/2026 at 2:00 p.m. 125/781/11/2026 at 8:00 a.m. - 117/83. On each of these occasions the resident's systolic blood pressure was not below 100. The comprehensive care plan dated 11/3/2025 documented in part, Focus: I have hypotension related to ESRD (end stage renal disease). Interventions: Give medications as ordered.

Monitor vital signs as ordered and as clinically indicated.An interview was conducted with LPN (licensed practical nurse) #4, on 1/29/2026 at 7:45 a.m. LPN #4 stated that when there is a medication that requires

a blood pressure, the nurse should take the blood pressure and administer or hold the medication per the physician's order. The above MAR was reviewed with LPN #4. She stated that the medication should not have been administered. The facility policy, Administering Medications, documented in part, 12. When indicated, validate physician ordered parameters prior to medication administration. Administrative staff member (ASM) #1, the administrator, ASM #2, the director of nursing and ASM #5, the regional director of operations, were made aware of the above findings on 1/29/2026 at approximately 4:45 p.m. No further information was provided prior to exit. (1) this information was obtained from the following website: https://medlineplus.gov/druginfo/meds/a616030.html

Residents Affected - Few

FORM CMS-2567 (02/99) Previous Versions Obsolete

Event ID:

Facility ID:

If continuation sheet

πŸ“‹ Inspection Summary

CANTERBURY REHABILITATION AND HEALTHCARE CENTER in RICHMOND, VA inspection on recent inspection.

Found 0 violation(s). Severity: Standard violations. Status: 0 corrected, 0 pending.

What this means: Health inspections identify deficiencies that facilities must correct. Violations range from minor documentation issues to serious safety concerns. All deficiencies must be corrected within required timeframes and are subject to follow-up verification.

Frequently Asked Questions

What is an F-tag violation?
F-tags are federal deficiency codes used by CMS to categorize nursing home violations. Each F-tag corresponds to a specific federal regulation (42 CFR Part 483). For example, F607 relates to abuse prevention policies, F880 relates to infection control.
Were these violations corrected?
Facilities must submit plans of correction and implement changes within required timeframes. CMS conducts follow-up inspections to verify corrections. Check the inspection report for specific correction dates and follow-up verification status.
How often do nursing home inspections happen?
CMS conducts unannounced inspections of all Medicare/Medicaid-certified nursing homes at least once per year. Additional inspections may occur based on complaints, facility-reported incidents, or follow-up to verify previous violations were corrected.
What should families do about these violations?
Families should: (1) Review the full inspection report for details, (2) Ask facility administration about specific corrective actions taken, (3) Check if this represents a pattern by reviewing prior inspections, (4) Compare with other facilities in RICHMOND, VA, (5) Report new concerns to state authorities.
Where can I see the full inspection report?
Complete inspection reports are available on Medicare.gov's Care Compare website (www.medicare.gov/care-compare). You can also request copies directly from CANTERBURY REHABILITATION AND HEALTHCARE CENTER or from the state Department of Health. Reports include deficiency codes, facility responses, and correction timelines.
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