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Complaint Investigation

Newport News Nursing & Rehab

April 30, 2026 · Newport News, VA · 12997 Nettles Drive
Citations 1
CMS Rating 1/5
Beds 102
Provider ID 495340
Healthcare Facility
Newport News Nursing & Rehab
Newport News, VA  ·  View full profile →
Source Document
Official CMS Inspection Report (Medicare.gov)
Downloaded from CMS/Medicare.gov. Reflects what state inspectors documented and does not include the facility's plan of correction, which is submitted separately. Facilities may have taken corrective actions since this report was released.
Inspection Summary

NEWPORT NEWS NURSING & REHAB in NEWPORT NEWS, VA — inspection on April 30, 2026.

Found 1 citation. Severity: Standard violations.

Health inspections identify deficiencies that facilities must correct within required timeframes. Violations range from minor documentation issues to serious safety concerns and are subject to follow-up verification.

Inspection Findings

FF0584
Resident Rights Deficiencies

limited to receiving treatment and supports for daily living safely.

maintain a clean, comfortable, and homelike environment for one Resident (Resident #104) in a survey

survey concluding on 4-30-26, the physical plant was observed and inspected.

Those observations continue below.Initial tour of the facility revealed Resident #104's room on the Meadowdale unit to be crowded (hoarded) with boxes, and plastic storage containers in front of, and on top of his wheelchair, over bed table and air conditioning unit.

There were articles of clothing scattered around, open containers of butter, food sauces, and food spices all spilled and on surfaces.

Also noted were partially eaten different food items, 2 drinking glasses partially filled with dark liquid and dripped down the sides of the glasses.

Nothing was refrigerated, and the room had a sour spoiled food smell.

The Resident was sitting on a soiled bed encrusted with spilled food.

The Resident's yellow shirt was encrusted in a 6-inch by 6-inch stain on the front with dried, spilled foods and liquids, as the resident stated when asked I just spilled something on it. Resident #104's roommate was not in the room.It was noted that during the rest of the survey Resident #104's roommate stayed out of the room most of the time and was found in the dining room, facility entry hallway, and at the nursing station most of the time during daytime hours. Resident #104's roommate was asked why he stayed out of his room, and he did not reply, and he continued walking down the hallway ending the conversation.On 4-29-26 at 12:30 p.m., an interview was conducted with the Director of Nursing (DON).

The DON stated that Resident #104 was very resistant to cleaning in the room and would become very belligerent if things in the room were moved or trash was thrown away.

She went on to state that the Resident refused to even speak to her now as she had been going in and cleaning the room. On 4/29/2026 at 4:00 p.m., the Administrator, and DON were notified at the end of day debriefing of the continuing concerns of hoarding and unclean areas.

They stated that cleaning would be again completed in those areas mentioned and they had no further information to provide.

Any deficiency statement ending with an asterisk (*) denotes a deficiency which the institution may be excused from correcting providing it is determined that other safeguards provide sufficient protection to the patients. (See instructions.) Except for nursing homes, the findings stated above are disclosable 90 days following the date of survey whether or not a plan of correction is provided.

For nursing homes, the above findings and plans of correction are disclosable 14 days following the date these documents are made available to the facility. If deficiencies are cited, an approved plan of correction is requisite to continued program participation.

LABORATORY DIRECTOR'S OR PROVIDER/SUPPLIER TITLE (X6) DATE REPRESENTATIVE'S SIGNATURE

Frequently Asked Questions

What is an F-tag violation?
F-tags are federal deficiency codes used by CMS to categorize nursing home violations. Each F-tag corresponds to a specific federal regulation (42 CFR Part 483). For example, F607 relates to abuse prevention policies, F880 relates to infection control.
Were these violations corrected?
Facilities must submit plans of correction and implement changes within required timeframes. CMS conducts follow-up inspections to verify corrections. Check the inspection report for specific correction dates and follow-up verification status.
How often do nursing home inspections happen?
CMS conducts unannounced inspections of all Medicare/Medicaid-certified nursing homes at least once per year. Additional inspections may occur based on complaints, facility-reported incidents, or follow-up to verify previous violations were corrected.
What should families do about these violations?
Families should: (1) Review the full inspection report for details, (2) Ask facility administration about specific corrective actions taken, (3) Check if this represents a pattern by reviewing prior inspections, (4) Compare with other facilities in NEWPORT NEWS, VA, (5) Report new concerns to state authorities.
Where can I see the full inspection report?
Complete inspection reports are available on Medicare.gov's Care Compare website (www.medicare.gov/care-compare). You can also request copies directly from NEWPORT NEWS NURSING & REHAB or from the state Department of Health. Reports include deficiency codes, facility responses, and correction timelines.


More Reports

About This Inspection Report

Source: This inspection report was downloaded directly from the Centers for Medicare & Medicaid Services (CMS) via Medicare.gov. CMS releases nursing home inspection reports in bulk. The findings reflect what state surveyors documented in the official Form CMS-2567 Statement of Deficiencies on the date of the inspection.

Plan of correction not included: The CMS report we receive does not include the facility's plan of correction. Facilities submit plans of correction separately to their state survey agency and those responses may not appear in CMS public data at the time of release. The absence of a plan of correction in this report does not mean one was not filed. Readers who want information about corrective steps taken by the facility are encouraged to contact the facility or their state survey agency directly.

Corrections may have been made: This report reflects conditions observed on the date of the survey. The facility may have implemented staffing changes, additional training, policy revisions, or other corrective actions since this report was issued. We publish what CMS provides and encourage readers to seek current information from the facility.