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Complaint Investigation

Whitesboro Health And Rehabilitation Center

January 30, 2026 · Whitesboro, TX · 1204 Sherman Dr
Citations 1
CMS Rating 2/5
Beds 95
Provider ID 675856
Healthcare Facility
Whitesboro Health And Rehabilitation Center
Whitesboro, TX  ·  View full profile →
Source Document
Official CMS Inspection Report (Medicare.gov)
Downloaded from CMS/Medicare.gov. Reflects what state inspectors documented and does not include the facility's plan of correction, which is submitted separately. Facilities may have taken corrective actions since this report was released.
Inspection Summary

Whitesboro Health and Rehabilitation Center in Whitesboro, TX — inspection on January 30, 2026.

Found 1 citation. Severity: Standard violations.

Health inspections identify deficiencies that facilities must correct within required timeframes. Violations range from minor documentation issues to serious safety concerns and are subject to follow-up verification.

Inspection Findings

FF0600
Freedom from Abuse, Neglect, and Exploitation Deficiencies

During an interview on 01/30/2026 at 12:25

with Resident #1.

Neither resident had any memory of the incident.

During a telephone interview on

remembered CNA F telling him Resident #2 was sitting on the couch and Resident #1 swung at him.

He stated after CNA F separated the residents and notified him; he assessed Resident #1 and Resident #2.

There was no injury to either resident. He stated they kept the residents separated and continued to monitor Resident #1. He stated another incident happened a while back, but he did not remember the details. He stated he put notes in the chart about what CNA F told him at the time. He stated Resident #2 had behaviors when the aides tried to change him, but he had not hit another resident. LVN E stated the facility had in-service training related to abuse, neglect, and resident altercations. He stated when a resident was upset, it was important to talk low and calm, and to re-direct. He stated any abuse should be reported to the Administrator, who was the Abuse Coordinator.

During a telephone interview on 02/02/2026 at 11:27 AM, the DON stated she was called and told Resident #2 swatted at Resident #1.

She stated they were unsure if Resident #1 was hit, and on the side of caution, reported the incident.

She stated Resident #1 and Resident #2 were immediately separated, and Resident #2 was placed on 1:1 monitoring.

She stated a skin assessment was completed for all residents on the unit to ensure there was no unknown injury. A secured care consult was scheduled and they discussed different interventions, activities, and things Resident #2 was interested in and like to do.

She stated they usually scheduled a follow up meeting, but Resident #2 had moved to a sister facility and was doing well.

She stated Resident #2 was territorial and liked his space. He did not like people in his room.

She stated if he saw someone do something to upset a CNA or female resident, he would stand up and stare them down, but did not get physical.

She stated looking back, Resident #1 had been talking and moving things in the dining/activity room, and it probably upset Resident #1.

She stated in-service training was provided to staff after the altercation.

She stated the most important intervention at the time was monitoring Resident #2.

She stated Resident #1 did not remember the incident when asked about it and he had no injury.

During a telephone interview on 02/02/2026 at 3:25 PM, CNA F stated she was in the dining room when Resident #2 hit Resident #1.

She stated Resident #1 was watching television.

She stated Resident #2 walked to the sofa where Resident #1 was sitting and hit him on the right side of his head.

She stated Resident #1 was wearing his cowboy hat.

She stated he did not express it caused any pain.

She stated Resident #2 started kicking his foot at Resident #1, but his foot did not touch Resident #1.

She stated the two residents had no previous altercation.

She stated Resident #2 was placed on one-to-one monitoring after the incident and moved to another facility.

She stated after the incident Resident #2 did not remember what happened and Resident #1 told staff he was not hit.

She said the facility had in-service training about abuse and de-escalation and to report any abuse to the Administrator.

Record review of the facility's policy Abuse/Neglect, undated, reflected The resident has the right to be free from abuse, neglect, misappropriation of resident property, and exploitation as defined in this subpart.Residents should not be subjected to abuse by anyone, including, but not limited to facility staff, other residents.The facility will provide and ensure the promotion and protect of resident rights.

Physical abuse: Includes hitting, slapping, pinching, and kicking.

Frequently Asked Questions

What is an F-tag violation?
F-tags are federal deficiency codes used by CMS to categorize nursing home violations. Each F-tag corresponds to a specific federal regulation (42 CFR Part 483). For example, F607 relates to abuse prevention policies, F880 relates to infection control.
Were these violations corrected?
Facilities must submit plans of correction and implement changes within required timeframes. CMS conducts follow-up inspections to verify corrections. Check the inspection report for specific correction dates and follow-up verification status.
How often do nursing home inspections happen?
CMS conducts unannounced inspections of all Medicare/Medicaid-certified nursing homes at least once per year. Additional inspections may occur based on complaints, facility-reported incidents, or follow-up to verify previous violations were corrected.
What should families do about these violations?
Families should: (1) Review the full inspection report for details, (2) Ask facility administration about specific corrective actions taken, (3) Check if this represents a pattern by reviewing prior inspections, (4) Compare with other facilities in Whitesboro, TX, (5) Report new concerns to state authorities.
Where can I see the full inspection report?
Complete inspection reports are available on Medicare.gov's Care Compare website (www.medicare.gov/care-compare). You can also request copies directly from Whitesboro Health and Rehabilitation Center or from the state Department of Health. Reports include deficiency codes, facility responses, and correction timelines.


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About This Inspection Report

Source: This inspection report was downloaded directly from the Centers for Medicare & Medicaid Services (CMS) via Medicare.gov. CMS releases nursing home inspection reports in bulk. The findings reflect what state surveyors documented in the official Form CMS-2567 Statement of Deficiencies on the date of the inspection.

Plan of correction not included: The CMS report we receive does not include the facility's plan of correction. Facilities submit plans of correction separately to their state survey agency and those responses may not appear in CMS public data at the time of release. The absence of a plan of correction in this report does not mean one was not filed. Readers who want information about corrective steps taken by the facility are encouraged to contact the facility or their state survey agency directly.

Corrections may have been made: This report reflects conditions observed on the date of the survey. The facility may have implemented staffing changes, additional training, policy revisions, or other corrective actions since this report was issued. We publish what CMS provides and encourage readers to seek current information from the facility.