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Complaint Investigation

Regency Village

November 20, 2025 · Webster, TX · 409 W Green
Citations 1
CMS Rating 1/5
Beds 122
Provider ID 675961
Healthcare Facility
Regency Village
Webster, TX  ·  View full profile →
Inspection Summary

Regency Village in Webster, TX — inspection on November 20, 2025.

Found 1 citation. Severity: Standard violations.

Health inspections identify deficiencies that facilities must correct within required timeframes. Violations range from minor documentation issues to serious safety concerns and are subject to follow-up verification.

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Inspection Findings

FF0600
Freedom from Abuse, Neglect, and Exploitation Deficiencies
Potential for More Than Minimal Harm

meds, and to notify the MD with changes.

She said the IDT team was responsible for coordinating with psych services, and discussing any changes.

Interview on 11/20/2025 at 5:51 pm, the Administrator stated there was a risk to everybody and the problem was when they tried to send Resident #1 out for psych, he was denied due to his wound and there were not a lot of options. He stated Resident #1 was being seen by psych in house, but there were not other long term care psych facilities nearby. He stated staff monitor the residents with behaviors and they did the best they could. He said they could not have all residents on 1:1, so they would identify the residents who needed more monitoring for staff to keep their eyes on them.

Phone interview on 11/20/2025 at 6:09 pm, [NAME] A stated Resident #1 punched Resident #2 in the face, and Resident #2's face was red. He said Resident #1 was aggressive at the time of the incident. [NAME] A stated he did not see Resident #2 eat Resident #1's food during the incident.

Record review of facility policy titled, Recognizing Signs and Symptoms of Abuse/Neglect, revised April 2021, revealed All types of resident abuse, neglect, exploitation or misappropriation of resident property are strictly prohibited.

Facility ID:

Frequently Asked Questions

What is an F-tag violation?
F-tags are federal deficiency codes used by CMS to categorize nursing home violations. Each F-tag corresponds to a specific federal regulation (42 CFR Part 483). For example, F607 relates to abuse prevention policies, F880 relates to infection control.
Were these violations corrected?
Facilities must submit plans of correction and implement changes within required timeframes. CMS conducts follow-up inspections to verify corrections. Check the inspection report for specific correction dates and follow-up verification status.
How often do nursing home inspections happen?
CMS conducts unannounced inspections of all Medicare/Medicaid-certified nursing homes at least once per year. Additional inspections may occur based on complaints, facility-reported incidents, or follow-up to verify previous violations were corrected.
What should families do about these violations?
Families should: (1) Review the full inspection report for details, (2) Ask facility administration about specific corrective actions taken, (3) Check if this represents a pattern by reviewing prior inspections, (4) Compare with other facilities in Webster, TX, (5) Report new concerns to state authorities.
Where can I see the full inspection report?
Complete inspection reports are available on Medicare.gov's Care Compare website (www.medicare.gov/care-compare). You can also request copies directly from Regency Village or from the state Department of Health. Reports include deficiency codes, facility responses, and correction timelines.


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