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Complaint Investigation

Avir At Azalea Heights

April 30, 2026 · Tyler, TX · 3505 Old Jacksonville Rd
Citations 2
CMS Rating 2/5
Beds 120
Provider ID 675289
Healthcare Facility
Avir At Azalea Heights
Tyler, TX  ·  View full profile →
Source Document
Official CMS Inspection Report (Medicare.gov)
Downloaded from CMS/Medicare.gov. Reflects what state inspectors documented and does not include the facility's plan of correction, which is submitted separately. Facilities may have taken corrective actions since this report was released.
Inspection Summary

Avir at Azalea Heights in TYLER, TX — inspection on April 30, 2026.

Found 2 citations. Severity: Standard violations.

Health inspections identify deficiencies that facilities must correct within required timeframes. Violations range from minor documentation issues to serious safety concerns and are subject to follow-up verification.

Inspection Findings

FF0583
Resident Rights Deficiencies

basic rights to all residents of this facility.

These rights include the resident's right to: a. a dignified

675289 04/30/2026

Avir at Azalea Heights 3505 Old Jacksonville Rd Tyler, TX 75701

During an interview on 4/29/26 at 1:26 p.m. CNA A said hand hygiene should be performed prior and after providing care to a resident. CNA A said hand hygiene should be performed between glove changes. CNA A said she did not perform hand hygiene between glove changes because the hand sanitizer dispensers were located outside the resident rooms in the hallway. CNA A said the facility did have small bottles of hand sanitizer floating around somewhere but she was not sure where. CNA A said the importance of proper hand hygiene was to prevent the spread of germs and cross contamination.

During an interview on 4/30/26 at 11:41 a.m. the DON said she expected staff to perform hand hygiene before entering a room, before putting on gloves, after taking off gloves, during care, and when exiting a room.

The DON said the importance of hand hygiene was infection control.

During an interview on 4/30/26 at 12:00 p.m. the Administrator said she expected hand hygiene to be performed before and after providing care, eating, and using the restroom, before putting on gloves, and after removing gloves.

The Administrator said the importance of proper hand hygiene was to prevent the spread of germs.

Record review of the facility's Handwashing/Hand Hygiene policy updated 1/2025 indicated, This facility considers hand hygiene the primary means to prevent the spread of healthcare-associated infections.All personnel are expected to adhere to hand hygiene policies and practices to help prevent the spread of infections to other personnel, residents, and visitors.

Hand hygiene products and supplies (sinks, soap, towels, alcohol-based hand rub, etc.) are readily accessible and convenient for staff use to encourage compliance with hand hygiene policies.

Alcohol-based hand-rub (ABHR) dispensers are placed in areas of high visibility and consistent with workflow throughout the facility.

Hand hygiene is indicated: a. immediately before touching a resident.c. after contact with blood, body fluids, or contaminated surfaces. d. after touching a resident. e. after touching the resident's environment.g. immediately after glove removal. immediately after glove removal.

Frequently Asked Questions

What is an F-tag violation?
F-tags are federal deficiency codes used by CMS to categorize nursing home violations. Each F-tag corresponds to a specific federal regulation (42 CFR Part 483). For example, F607 relates to abuse prevention policies, F880 relates to infection control.
Were these violations corrected?
Facilities must submit plans of correction and implement changes within required timeframes. CMS conducts follow-up inspections to verify corrections. Check the inspection report for specific correction dates and follow-up verification status.
How often do nursing home inspections happen?
CMS conducts unannounced inspections of all Medicare/Medicaid-certified nursing homes at least once per year. Additional inspections may occur based on complaints, facility-reported incidents, or follow-up to verify previous violations were corrected.
What should families do about these violations?
Families should: (1) Review the full inspection report for details, (2) Ask facility administration about specific corrective actions taken, (3) Check if this represents a pattern by reviewing prior inspections, (4) Compare with other facilities in TYLER, TX, (5) Report new concerns to state authorities.
Where can I see the full inspection report?
Complete inspection reports are available on Medicare.gov's Care Compare website (www.medicare.gov/care-compare). You can also request copies directly from Avir at Azalea Heights or from the state Department of Health. Reports include deficiency codes, facility responses, and correction timelines.


More Reports

About This Inspection Report

Source: This inspection report was downloaded directly from the Centers for Medicare & Medicaid Services (CMS) via Medicare.gov. CMS releases nursing home inspection reports in bulk. The findings reflect what state surveyors documented in the official Form CMS-2567 Statement of Deficiencies on the date of the inspection.

Plan of correction not included: The CMS report we receive does not include the facility's plan of correction. Facilities submit plans of correction separately to their state survey agency and those responses may not appear in CMS public data at the time of release. The absence of a plan of correction in this report does not mean one was not filed. Readers who want information about corrective steps taken by the facility are encouraged to contact the facility or their state survey agency directly.

Corrections may have been made: This report reflects conditions observed on the date of the survey. The facility may have implemented staffing changes, additional training, policy revisions, or other corrective actions since this report was issued. We publish what CMS provides and encourage readers to seek current information from the facility.