Sorrento

representative has a right to voice grievances to the facility or other entity that hears grievances without fear of discrimination or reprisal.

Grievances include those with respect to care and treatment which has been furnished as well as that which has not been furnished, the behavior of staff and of other patients, and other concerns regarding their LTC facility stay.

Guidelines:1.

The facility must make prompt efforts to resolve grievances and must make information on how to file a grievance or complaint available to the patient.3.

When the facility is made aware of a problem or concern voiced by a Patient or on behalf of the Patient, the facility must make every effort for prompt resolution of all grievances regarding the residents' rights.c.

The right to obtain a written decision regarding his or her grievance;6. As necessary, taking immediate action to prevent further potential violations of any Resident right while the alleged violation is being investigated.7.

The Executive Director is the designated grievance official for the facility with the Director of Nursing as the designee who is responsible for overseeing:a.

The grievance process to include initiation of resolution within 72 hours of receiving grievance.b.

The receiving and tracking grievances to their conclusion.c.

Leading any necessary investigations by the facility.9.

All written grievance decisions shall include the date the grievance was received, a summary statement of the Resident's grievance, the steps taken to investigate the grievance, a summary of the pertinent findings or conclusions regarding the Resident's concern, a statement as to whether the grievance was confirmed or not confirmed, any corrective action taken or to be taken by the facility as a result. It of the grievance, and the date the written decision was issued.10.

Maintain evidence demonstrating the results of all grievances for a period of no less than 3 years from the issuance of the grievance decision.

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