Sorrento
Inspection Findings
F-Tag F0565
F 0565 Level of Harm - Minimal harm or potential for actual harm Residents Affected - Some
FORM CMS-2567 (02/99) Previous Versions Obsolete
representative has a right to voice grievances to the facility or other entity that hears grievances without fear of discrimination or reprisal. Grievances include those with respect to care and treatment which has been furnished as well as that which has not been furnished, the behavior of staff and of other patients, and other concerns regarding their LTC facility stay. Guidelines:1. The facility must make prompt efforts to resolve grievances and must make information on how to file a grievance or complaint available to the patient.3. When the facility is made aware of a problem or concern voiced by a Patient or on behalf of the Patient, the facility must make every effort for prompt resolution of all grievances regarding the residents' rights.c. The right to obtain a written decision regarding his or her grievance;6. As necessary, taking immediate action to prevent further potential violations of any Resident right while the alleged violation is being investigated.7. The Executive Director is the designated grievance official for the facility with the Director of Nursing as the designee who is responsible for overseeing:a. The grievance process to include initiation of resolution within 72 hours of receiving grievance.b. The receiving and tracking grievances to their conclusion.c. Leading any necessary investigations by the facility.9. All written grievance decisions shall include the date the grievance was received, a summary statement of the Resident's grievance, the steps taken to investigate the grievance, a summary of the pertinent findings or conclusions regarding the Resident's concern, a statement as to whether the grievance was confirmed or not confirmed, any corrective action taken or to be taken by the facility as a result. It of the grievance, and the date the written decision was issued.10. Maintain evidence demonstrating the results of all grievances for a period of no less than 3 years from the issuance of the grievance decision.
Event ID:
Facility ID:
If continuation sheet
SORRENTO in SAN ANTONIO, TX inspection on recent inspection.
Found 0 violation(s). Severity: Standard violations. Status: 0 corrected, 0 pending.
Frequently Asked Questions
- What is an F-tag violation?
- F-tags are federal deficiency codes used by CMS to categorize nursing home violations. Each F-tag corresponds to a specific federal regulation (42 CFR Part 483). For example, F607 relates to abuse prevention policies, F880 relates to infection control.
- Were these violations corrected?
- Facilities must submit plans of correction and implement changes within required timeframes. CMS conducts follow-up inspections to verify corrections. Check the inspection report for specific correction dates and follow-up verification status.
- How often do nursing home inspections happen?
- CMS conducts unannounced inspections of all Medicare/Medicaid-certified nursing homes at least once per year. Additional inspections may occur based on complaints, facility-reported incidents, or follow-up to verify previous violations were corrected.
- What should families do about these violations?
- Families should: (1) Review the full inspection report for details, (2) Ask facility administration about specific corrective actions taken, (3) Check if this represents a pattern by reviewing prior inspections, (4) Compare with other facilities in SAN ANTONIO, TX, (5) Report new concerns to state authorities.
- Where can I see the full inspection report?
- Complete inspection reports are available on Medicare.gov's Care Compare website (www.medicare.gov/care-compare). You can also request copies directly from SORRENTO or from the state Department of Health. Reports include deficiency codes, facility responses, and correction timelines.