Complaint Investigation

Normandy Terrace Nursing & Rehabilitation Center

Inspection Date: August 18, 2025

Total Violations 2

Facility ID 675823

Location SAN ANTONIO, TX

Inspection Findings

F-Tag F0609

Freedom from Abuse, Neglect, and Exploitation Deficiencies

Harm Level: Potential for More Than Minimal Harm

Federal health inspectors cited NORMANDY TERRACE NURSING & REHABILITATION CENTER in SAN ANTONIO, TX for a deficiency under regulatory tag F-F0609 during a complaint investigation conducted on 2025-08-18.

Category: Freedom from Abuse, Neglect, and Exploitation Deficiencies

The facility was found deficient in the following area: Timely report suspected abuse, neglect, or theft and report the results of the investigation to proper authorities.

Scope/Severity Level D: isolated, no actual harm with potential for more than minimal harm.

While no actual harm was documented, there was potential for more than minimal harm to residents.

This was one of 2 deficiencies cited during this inspection of NORMANDY TERRACE NURSING & REHABILITATION CENTER.

Correction Status: Deficient, Provider has date of correction.

The facility reported correction as of 2025-08-19.

F-Tag F0689

Quality of Life and Care Deficiencies

Harm Level: Immediate Jeopardy

Federal health inspectors cited NORMANDY TERRACE NURSING & REHABILITATION CENTER in SAN ANTONIO, TX for a deficiency under regulatory tag F-F0689 during a complaint investigation conducted on 2025-08-18.

Category: Quality of Life and Care Deficiencies

The facility was found deficient in the following area: Ensure that a nursing home area is free from accident hazards and provides adequate supervision to prevent accidents.

Scope/Severity Level J: isolated, immediate jeopardy to resident health or safety.

This represents an immediate jeopardy situation, the most serious level of deficiency.

This was one of 2 deficiencies cited during this inspection of NORMANDY TERRACE NURSING & REHABILITATION CENTER.

Correction Status: Past Non-Compliance.

The facility reported correction as of 2025-08-16.

📋 Inspection Summary

NORMANDY TERRACE NURSING & REHABILITATION CENTER in SAN ANTONIO, TX inspection on recent inspection.

Found 0 violation(s). Severity: Standard violations. Status: 0 corrected, 0 pending.

What this means: Health inspections identify deficiencies that facilities must correct. Violations range from minor documentation issues to serious safety concerns. All deficiencies must be corrected within required timeframes and are subject to follow-up verification.

Frequently Asked Questions

What is an F-tag violation?

F-tags are federal deficiency codes used by CMS to categorize nursing home violations. Each F-tag corresponds to a specific federal regulation (42 CFR Part 483). For example, F607 relates to abuse prevention policies, F880 relates to infection control.

Were these violations corrected?

Facilities must submit plans of correction and implement changes within required timeframes. CMS conducts follow-up inspections to verify corrections. Check the inspection report for specific correction dates and follow-up verification status.

How often do nursing home inspections happen?

CMS conducts unannounced inspections of all Medicare/Medicaid-certified nursing homes at least once per year. Additional inspections may occur based on complaints, facility-reported incidents, or follow-up to verify previous violations were corrected.

What should families do about these violations?

Families should: (1) Review the full inspection report for details, (2) Ask facility administration about specific corrective actions taken, (3) Check if this represents a pattern by reviewing prior inspections, (4) Compare with other facilities in SAN ANTONIO, TX, (5) Report new concerns to state authorities.

Where can I see the full inspection report?

Complete inspection reports are available on Medicare.gov's Care Compare website (www.medicare.gov/care-compare). You can also request copies directly from NORMANDY TERRACE NURSING & REHABILITATION CENTER or from the state Department of Health. Reports include deficiency codes, facility responses, and correction timelines.

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Normandy Terrace Nursing & Rehabilitation Center

Inspection Findings

F-Tag F0609

F-Tag F0689

Frequently Asked Questions

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