Mesa Vista Inn Health Center

F 0557 Level of Harm - Minimal harm or potential for actual harm Residents Affected - Few

FORM CMS-2567 (02/99) Previous Versions Obsolete

residents with total privacy by closing the door, privacy curtains, blinds, and only exposing the area to be treated. LVN A further stated it was important to respect the residents' privacy and dignity because not doing so could cause the residents embarrassment. During an interview on 10/17/25 at 3:34 pm, ADON B said she and LVN A should have knocked on Resident #3's door and closed the blinds prior to providing resident care to maintain the resident's privacy. ADON B said she thought she and LVN A must have forgotten to close the blinds in Resident #3 room, before assessing/treating her wounds, because Resident #3 was in a private room, but they closed the door. ADON B further stated not knocking or letting a resident know what was going to be done was a dignity issue. ADON B said not closing the blinds in Resident #3's room during care may have made her feel exposed. ADON B further stated privacy should be provided to residents any time resident care was provided, including when clothes were changed, in the restroom and

during transfers. ADON B said it was all o the nursing management's responsibility to educate staff and ensure policies/procedures were reinforced. During an interview on 10/17/25 at 5:16 pm, the DON said privacy should always be provided to the residents. The DON further stated that privacy curtains should be pulled all the way around the bed and blinds closed during resident care because it could affect the residents' dignity. The DON said residents that could not communicate may not be able to verbalize discomfort but may also be affected and so privacy should always be provided and dignity maintained. The DON said it was the responsibility of all the nursing managers to ensure that residents' privacy/dignity was respected. Record review of a webpage titled Exercising Your Rights as a Nursing Facility Resident, by the state long-term care ombudsman program, at chrome-extension://efaidnbmnnnibpcajpcglclefindmkaj/https://ltco.texas.gov/sites/ltco/files/documents/nf-residents-rights-bo and dated October 2024, revealed: .You have the right to be treated with dignity and respect.The facility must ensure your privacy in the following areas: Your room Medical treatment.

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Printed: 04/13/2026 Form Approved OMB No. 0938-0391

Department of Health & Human Services Centers for Medicare & Medicaid Services STATEMENT OF DEFICIENCIES AND PLAN OF CORRECTION

(X1) PROVIDER/SUPPLIER/CLIA IDENTIFICATION NUMBER:

(X2) MULTIPLE CONSTRUCTION

B. Wing

A. Building

(X3) DATE SURVEY COMPLETED

11/24/2025

NAME OF PROVIDER OR SUPPLIER

STREET ADDRESS, CITY, STATE, ZIP CODE

Mesa Vista Inn Health Center

5756 N Knoll Dr San Antonio, TX 78240

For information on the nursing home's plan to correct this deficiency, please contact the nursing home or the state survey agency. (X4) ID PREFIX TAG

SUMMARY STATEMENT OF DEFICIENCIES (Each deficiency must be preceded by full regulatory or LSC identifying information)

F 0880 Level of Harm - Minimal harm or potential for actual harm Residents Affected - Some

FORM CMS-2567 (02/99) Previous Versions Obsolete

accompanied by ADON B, approached Resident #2 in her bedroom, explained the procedure, and completed wound care. Further observation revealed ADON B removed the glove on her left hand and continued to remove the glove on her right hand by grasping the glove, on the palm area, with her left ungloved hand. During an interview on 10/17/25 at 3:34 pm, ADON B said when she removed dirty gloves,

she pulled one glove and tucked her fingers of the ungloved hand inside of the other glove and pulled it off.

ADON B said she thought that was how she removed her gloves after wound care for Resident #3 and Resident #4. ADON B said it was important to remove contaminated gloves as recommended to keep their hands as clean as possible and decrease the risk of contamination/infection. ADON B said when wound care was completed for Resident #4, she removed her gloves first. ADON B further stated she was not supposed to touch the front of the gown without gloves and was supposed to pull the contaminated gown from the back when not wearing gloves because the back of the gown was considered clean. ADON B said not removing a contaminated gown correctly could increase the risk for infection/spread of bodily fluids.

ADON B said she and the DON were responsible for ensuring infection control practices were followed by facility staff. During an interview on 10/17/25 at 5:16 pm, the DON said when removing PPE, if gloves were worn the gown could be grabbed from the front and pulled off but when gloves were removed before the gown, the gown should be pulled from the back. The DON said when gloves were removed, it should be done by pinching the first glove and pulling off and then go underneath the second glove and remove. The DON said gloves were removed in that manner to reduce contamination and limit exposure to other residents. The DON further stated PPE should be worn by staff any time hands on care was provided to residents, even when observing a wound. The DON said when a resident was on EBP PPE should be donned before entering the resident's room and doffed before exiting the resident's room. The DON further stated PPE was required for any resident with indwelling catheters and/or wounds. The DON said when providing care for a resident on EBP staff were required to wear PPE to protect the residents from organisms entering open area on the body. The DON further stated not following EBP could worsen infections. The DON said she was responsible for ensuring infection control practices were followed, adding that it was a team effort. Record review of the facility's policy titled Infection Control Plan: Overview updated 3/3023, reflected: .5. Gowns and protective apparel 1. Gowns and protective apparel are worn to provide barrier protection and reduce the opportunity for transmission of microorganisms.to prevent contamination of clothing and to protect skin of personnel from blood and body fluid exposures. Record review of CDC Infection Control webpage at chrome extension://efaidnbmnnnibpcajpcglclefindmkaj/https://www.cdc.gov/infection-control/media/pdfs/Toolkits-PPE-Sequence-P. dated October 2014, reflected: HOW TO SAFELY REMOVE PERSONAL PROTECTIVE EQUIPMENT (PPE) EXAMPLE 1 1. GLOVES Using a gloved hand, grasp the palm area of the other gloved hand and peel off first glove Hold removed glove in gloved hand Slide fingers of ungloved hand under remaining glove at wrist and peel off second glove over first glove.3. GOWN.Unfasten gown ties, taking care that sleeves don't contact your body when reaching for ties Pull gown away from neck and shoulders, touching inside of gown only.HOW TO SAFELY REMOVE PERSONAL PROTECTIVE EQUIPMENT (PPE) EXAMPLE 2 1.

GOWN AND GLOVES.Grasp the gown in the front and pull away from your body so that the ties break, touching outside of gown only your gloves at the same time, only touching the inside of the gloves and gown with your bare hands.

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