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Complaint Investigation

Crestway Nursing & Rehabilitation

April 30, 2026 · San Antonio, TX · 7181 Crestway Dr
Citations 1
CMS Rating 1/5
Beds 120
Provider ID 675171
Healthcare Facility
Crestway Nursing & Rehabilitation
San Antonio, TX  ·  View full profile →
Source Document
Official CMS Inspection Report (Medicare.gov)
Downloaded from CMS/Medicare.gov. Reflects what state inspectors documented and does not include the facility's plan of correction, which is submitted separately. Facilities may have taken corrective actions since this report was released.
Inspection Summary

Crestway Nursing & Rehabilitation in SAN ANTONIO, TX — inspection on April 30, 2026.

Found 1 citation. Severity: Standard violations.

Health inspections identify deficiencies that facilities must correct within required timeframes. Violations range from minor documentation issues to serious safety concerns and are subject to follow-up verification.

Inspection Findings

FF0802
Nutrition and Dietary Deficiencies

During an interview on 04/29/26 at 2:30 p.m. the Administrator stated she would check to see if they had another food handler's certificate for [NAME] A because the current one was expired.

During an interview on 04/29/26 at 3:00 p.m. the Dietary Manager stated [NAME] A was on the schedule for that afternoon and was instructed to complete his food handlers prior to returning to duty.

The Dietary Manager stated he was new and had not noticed [NAME] A's food handler's certificate had expired.

During an observation and record review on 4/30/26 at 9:00 a.m. the Administrator produced a food handler for [NAME] A that revealed [NAME] A successfully completed the required prerequisite program for Food Handler through The Always Food Safe Company.

The certificate reflected a completion date of 04/22/2026 and indicated the certification was valid through 04/22/2029.

Record review of [NAME] A's food handler's certificate through online database verification revealed [NAME] A successfully completed the required prerequisite program for Food Handler through The Always Food Safe Company.

The certificate reflected a completion date of 04/29/2026 and indicated the certification was valid through 04/29/2029.

During a follow-up interview, on 04/30/26, at 9:20 a.m. the Administrator stated she was unsure why the dates were different on the food handler's certificate that was given as the updated version for [NAME] A and was unsure why the date was different from the online verification that reflected, he completed the certificate on 4/29/26 instead of 4/22/26.

Record review of the facility's policy titled Nutrition Services Personnel Guidelines, revised 01/01/2026, revealed under section IV, Dietary Employees should have food handlers permits in accordance with local, state, and federal regulations within 30 days of hire.

Any deficiency statement ending with an asterisk (*) denotes a deficiency which the institution may be excused from correcting providing it is determined that other safeguards provide sufficient protection to the patients. (See instructions.) Except for nursing homes, the findings stated above are disclosable 90 days following the date of survey whether or not a plan of correction is provided.

For nursing homes, the above findings and plans of correction are disclosable 14 days following the date these documents are made available to the facility. If deficiencies are cited, an approved plan of correction is requisite to continued program participation.

LABORATORY DIRECTOR'S OR PROVIDER/SUPPLIER TITLE (X6) DATE REPRESENTATIVE'S SIGNATURE

Frequently Asked Questions

What is an F-tag violation?
F-tags are federal deficiency codes used by CMS to categorize nursing home violations. Each F-tag corresponds to a specific federal regulation (42 CFR Part 483). For example, F607 relates to abuse prevention policies, F880 relates to infection control.
Were these violations corrected?
Facilities must submit plans of correction and implement changes within required timeframes. CMS conducts follow-up inspections to verify corrections. Check the inspection report for specific correction dates and follow-up verification status.
How often do nursing home inspections happen?
CMS conducts unannounced inspections of all Medicare/Medicaid-certified nursing homes at least once per year. Additional inspections may occur based on complaints, facility-reported incidents, or follow-up to verify previous violations were corrected.
What should families do about these violations?
Families should: (1) Review the full inspection report for details, (2) Ask facility administration about specific corrective actions taken, (3) Check if this represents a pattern by reviewing prior inspections, (4) Compare with other facilities in SAN ANTONIO, TX, (5) Report new concerns to state authorities.
Where can I see the full inspection report?
Complete inspection reports are available on Medicare.gov's Care Compare website (www.medicare.gov/care-compare). You can also request copies directly from Crestway Nursing & Rehabilitation or from the state Department of Health. Reports include deficiency codes, facility responses, and correction timelines.


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About This Inspection Report

Source: This inspection report was downloaded directly from the Centers for Medicare & Medicaid Services (CMS) via Medicare.gov. CMS releases nursing home inspection reports in bulk. The findings reflect what state surveyors documented in the official Form CMS-2567 Statement of Deficiencies on the date of the inspection.

Plan of correction not included: The CMS report we receive does not include the facility's plan of correction. Facilities submit plans of correction separately to their state survey agency and those responses may not appear in CMS public data at the time of release. The absence of a plan of correction in this report does not mean one was not filed. Readers who want information about corrective steps taken by the facility are encouraged to contact the facility or their state survey agency directly.

Corrections may have been made: This report reflects conditions observed on the date of the survey. The facility may have implemented staffing changes, additional training, policy revisions, or other corrective actions since this report was issued. We publish what CMS provides and encourage readers to seek current information from the facility.